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探索人类对AI响应的认知:关于生成模型中风险缓解的混合方法研究的见解

Exploring Human Perceptions of AI Responses: Insights from a Mixed-Methods Study on Risk Mitigation in Generative Models

IBM Research(IBM研究院);IBM
Heloisa Candello, Muneeza Azmat, Uma Sushmitha Gunturi, Raya Horesh, Rogerio Abreu de Paula, Heloisa Pimentel, Marcelo Carpinette Grave, Aminat Adebiyi, Tiago M… 展开作者

Heloisa Candello, Muneeza Azmat, Uma Sushmitha Gunturi, Raya Horesh, Rogerio Abreu de Paula, Heloisa Pimentel, Marcelo Carpinette Grave, Aminat Adebiyi, Tiago Machado, Maysa Malfiza Garcia de Macedo

AI总结:

本文通过混合方法研究,探讨了人类对AI响应的认知,揭示了母语、AI经验等因素对评估的影响,并提出了新的指标用于评估风险缓解策略。

摘要:

随着生成式AI的迅速普及,研究人类对生成响应的认知变得至关重要。一个主要挑战是其'能力'在产生幻觉和生成有害内容方面。尽管已实施大量防护措施,但人类对这些缓解策略的认知仍然未知。我们进行了一项混合方法实验,以评估缓解策略在多个维度上的响应:准确性、公平性、有害内容消除能力和相关性。在一项受试者内研究设计中,57名参与者在两种条件下评估响应:有害响应加其缓解和仅缓解响应。结果显示,参与者的母语、AI工作经验和注释熟悉度显著影响评估。参与者对语言和上下文属性表现出高度敏感性,惩罚轻微的语法错误,同时奖励保留的语义上下文。这与在LLM的定量评估中语言通常被对待的方式形成对比。我们还引入了新的指标用于训练和评估缓解策略,并为人类-AI评估研究提供了见解。

英文摘要:

With the rapid uptake of generative AI, investigating human perceptions of generated responses has become crucial. A major challenge is their `aptitude' for hallucinating and generating harmful contents. Despite major efforts for implementing guardrails, human perceptions of these mitigation strategies are largely unknown. We conducted a mixed-method experiment for evaluating the responses of a mitigation strategy across multiple-dimensions: faithfulness, fairness, harm-removal capacity, and relevance. In a within-subject study design, 57 participants assessed the responses under two conditions: harmful response plus its mitigation and solely mitigated response. Results revealed that participants' native language, AI work experience, and annotation familiarity significantly influenced evaluations. Participants showed high sensitivity to linguistic and contextual attributes, penalizing minor grammar errors while rewarding preserved semantic contexts. This contrasts with how language is often treated in the quantitative evaluation of LLMs. We also introduced new metrics for training and evaluating mitigation strategies and insights for human-AI evaluation studies.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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