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arXiv 2409.08677cs.RO
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社会可接受服务机器人需求的系统性分析

Systematic analysis of requirements for socially acceptable service robots

SUPSI(瑞士南部应用科学大学);Spindox(斯宾多克斯公司)
Andrea Ruo, Simone Arreghini, Luca Capra, Rosario De Chiara, Valeria Di Pasquale, Alessandro Giusti, Cristina Iani, Antonio Paolillo, Dominic Petrak, Alexander … 展开作者

Andrea Ruo, Simone Arreghini, Luca Capra, Rosario De Chiara, Valeria Di Pasquale, Alessandro Giusti, Cristina Iani, Antonio Paolillo, Dominic Petrak, Alexander Plaum, Megha Quamara, Lorenzo Sabattini, Viktor Schmuck, Paolo Servillo, Francesco Zurolo, Valeria Villani

AI总结:

为提升服务机器人的社会接受度,本文对服务机器人的功能性与非功能性需求开展系统性分类分析,并结合接待机器人案例探讨其所需具备的社会可接受性需求。

摘要:

在现代社会中,服务机器人因其广泛的实际应用日益受到认可。在博物馆、医院等大型拥挤的社交空间中,这类机器人需要在环境中安全移动,同时展现出用户友好的行为。确保机器人在此类场景中安全且符合社会规范地运行面临诸多挑战。为在服务机器人设计过程中提升社会接受度,我们提出了一套需求的系统性分析,需求分为功能性与非功能性两类。这些需求被进一步划分至不同类别,单条需求可能归属于多个类别。最后,结合接待智能体机器人的具体案例,我们讨论了其为确保社会接受度应具备的需求。

英文摘要:

In modern society, service robots are increasingly recognized for their wide range of practical applications. In large and crowded social spaces, such as museums and hospitals, these robots are required to safely move in the environment while exhibiting user-friendly behavior. Ensuring the safe and socially acceptable operation of robots in such settings presents several challenges. To enhance the social acceptance in the design process of service robots, we present a systematic analysis of requirements, categorized into functional and non-functional. These requirements are further classified into different categories, with a single requirement potentially belonging to multiple categories. Finally, considering the specific case of a receptionist robotic agent, we discuss the requirements it should possess to ensure social acceptance.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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