arXivDaily arXiv每日学术速递 周一至周五更新
arXiv周末暂无论文更新,休息一下吧,周末愉快~~
arXiv 2402.04812cs.CL
收藏

面向开放式人力资源调查回复的基于方面的情感分析

Aspect-Based Sentiment Analysis for Open-Ended HR Survey Responses

Universiteit van Amsterdam(阿姆斯特丹大学);Randstad Groep Nederland(荷兰任仕达集团);Randstad(任仕达)

Lois Rink, Job Meijdam, David Graus

AI总结:

本文提出基于荷兰语BERT的少样本方法,对员工满意度调查中的开放式回复进行基于方面的情感分析,识别六个关键方面并构建数据集,首次成功应用于HR领域。

摘要:

理解员工的偏好、观点和情感对于有效的员工生命周期管理至关重要。开放式调查回复是宝贵的信息来源。本文提出了一种机器学习方法,用于对员工满意度调查中的荷兰语开放式回复进行基于方面的情感分析(ABSA)。我们的方法旨在克服这些回复中固有的噪声和变异性,从而能够对支持员工生命周期管理的情感进行全面分析。通过回复聚类,我们识别出六个关键方面(薪资、日程、联系、沟通、个人关注、协议),并经由领域专家验证。我们编制了一个包含1,458条荷兰语调查回复的数据集,揭示了方面和情感上的标签不平衡。我们提出了基于荷兰语BERT模型的少样本ABSA方法,并将其与词袋和零样本基线进行比较。我们的工作通过展示荷兰语预训练语言模型在人力资源(HR)领域基于方面的情感分析中的首次成功应用,为ABSA领域做出了重要贡献。

英文摘要:

Understanding preferences, opinions, and sentiment of the workforce is paramount for effective employee lifecycle management. Open-ended survey responses serve as a valuable source of information. This paper proposes a machine learning approach for aspect-based sentiment analysis (ABSA) of Dutch open-ended responses in employee satisfaction surveys. Our approach aims to overcome the inherent noise and variability in these responses, enabling a comprehensive analysis of sentiments that can support employee lifecycle management. Through response clustering we identify six key aspects (salary, schedule, contact, communication, personal attention, agreements), which we validate by domain experts. We compile a dataset of 1,458 Dutch survey responses, revealing label imbalance in aspects and sentiments. We propose few-shot approaches for ABSA based on Dutch BERT models, and compare them against bag-of-words and zero-shot baselines. Our work significantly contributes to the field of ABSA by demonstrating the first successful application of Dutch pre-trained language models to aspect-based sentiment analysis in the domain of human resources (HR).

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

↑