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arXiv 2401.01796cs.CY
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理解用户对减少在线有害内容暴露的平台安全技术的参与情况

Understanding engagement with platform safety technology for reducing exposure to online harms

Jonathan Bright, Florence E. Enock, Pica Johansson, Helen Z. Margetts, Francesca Stevens

AI总结:

通过英国全国代表性调查,发现用户对平台安全工具使用率高但满意度低,且受在线伤害经历、数字素养和性别影响,揭示了安全技术可及性不均的问题。

摘要:

面向用户的“平台安全技术”包含平台提供的一系列工具,旨在帮助人们保护自己免受伤害,例如允许人们举报内容以及取消关注或屏蔽其他用户。这些工具是在线安全日益重要的一部分:在英国,立法已将提供这些工具作为大型平台的一项要求。然而,目前对用户参与此类工具的情况知之甚少。我们展示了一项针对英国成年人的全国代表性调查结果,涵盖了他们对七种常见安全技术的认知和使用经验。结果显示,遭遇在线伤害的经历非常普遍,67%的人曾在网上看到过他们认为有害的内容;26%的人也至少有过一条内容被内容审核移除的经历。安全技术的使用率也很高,超过80%的人至少使用过一种。对特定工具的认知程度各不相同,与预防性措施相比,人们更有可能了解“事后”安全工具(如举报)。然而,对安全技术的满意度普遍较低。以前见过在线伤害的人更有可能使用安全工具,这暗示了一种“吃一堑长一智”的参与路径。数字素养较高的人也更有可能使用其中一些工具,这引发了人们对这些技术对所有用户可及性的担忧。此外,女性更有可能参与特定类型的在线“安全工作”。我们讨论了研究结果对那些寻求更安全在线环境的人的影响。

英文摘要:

User facing 'platform safety technology' encompasses an array of tools offered by platforms to help people protect themselves from harm, for example allowing people to report content and unfollow or block other users. These tools are an increasingly important part of online safety: in the UK, legislation has made it a requirement for large platforms to offer them. However, little is known about user engagement with such tools. We present findings from a nationally representative survey of UK adults covering their awareness of and experiences with seven common safety technologies. We show that experience of online harms is widespread, with 67% of people having seen what they perceived as harmful content online; 26% of people have also had at least one piece of content removed by content moderation. Use of safety technologies is also high, with more than 80\% of people having used at least one. Awareness of specific tools is varied, with people more likely to be aware of 'post-hoc' safety tools, such as reporting, than preventative measures. However, satisfaction with safety technologies is generally low. People who have previously seen online harms are more likely to use safety tools, implying a 'learning the hard way' route to engagement. Those higher in digital literacy are also more likely to use some of these tools, raising concerns about the accessibility of these technologies to all users. Additionally, women are more likely to engage in particular types of online 'safety work'. We discuss the implications of our results for those seeking a safer online environment.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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