欧盟在线平台软件文档中排名透明度合规性的实证研究
An Empirical Study on Compliance with Ranking Transparency in the Software Documentation of EU Online Platforms
AI总结：
本文实证评估六大平台排名透明度文档的P2B合规差异，并提出基于ChatGPT与信息检索的自动评估工具，验证其可作为可靠的人工判断替代方案。
摘要：
遵守欧盟《平台对企业（P2B）条例》对在线平台而言颇具挑战，而公共机构评估其合规情况也可能十分困难。部分原因在于缺乏自动化工具，用以评估平台围绕排名透明度所提供的信息（例如软件文档）。本研究通过两种方式解决这一问题。首先，我们对六大主要平台（Amazon、Bing、Booking、Google、Tripadvisor 和 Yahoo）的合规性进行实证评估，揭示其文档之间存在的显著差异。其次，我们引入并测试基于 ChatGPT 和信息检索技术的自动化合规评估工具。这些工具对照人工判断进行评估，结果显示其有望成为合规评估的可靠替代代理。我们的研究发现可帮助提升监管合规水平，并与联合国可持续发展目标10.3保持一致；该目标旨在减少这些平台上的不平等，包括企业间差距。
英文摘要：
Compliance with the European Union's Platform-to-Business (P2B) Regulation is challenging for online platforms, and assessing their compliance can be difficult for public authorities. This is partly due to the lack of automated tools for assessing the information (e.g., software documentation) platforms provide concerning ranking transparency. Our study tackles this issue in two ways. First, we empirically evaluate the compliance of six major platforms (Amazon, Bing, Booking, Google, Tripadvisor, and Yahoo), revealing substantial differences in their documentation. Second, we introduce and test automated compliance assessment tools based on ChatGPT and information retrieval technology. These tools are evaluated against human judgments, showing promising results as reliable proxies for compliance assessments. Our findings could help enhance regulatory compliance and align with the United Nations Sustainable Development Goal 10.3, which seeks to reduce inequality, including business disparities, on these platforms.
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