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arXiv 2304.11279cs.HCcs.AIcs.SI
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对反虚假信息智能体所提供基于共识的解释的信任与依赖

Trust and Reliance in Consensus-Based Explanations from an Anti-Misinformation Agent

Tokyo Institute of Technology(东京工业大学);Tokyo University of Science(东京理科大学)

Takane Ueno, Yeongdae Kim, Hiroki Oura, Katie Seaborn

AI总结:

研究在反虚假信息 AI 智能体的基于共识解释中考察信任与依赖,发现依赖而非信任会影响用户的共识错觉,为以用户为中心的 XAI 解释设计提供依据。

摘要:

共识错觉是指人们认为多个信息源之间存在共识,但这些信息源实际上相同,因此并不存在“真正的”共识。我们在一个旨在增强社交媒体上元认知的基于 AI 的智能体背景下探究这一现象。虚假信息,尤其是在 Twitter 等平台上的虚假信息,是一个全球性问题,目前尚无良好的解决方案。作为一个可解释 AI(XAI)系统,该智能体会针对其关于社交媒体内容虚假信息性质的决策提供解释。在这项最新研究中,我们探究了信任(态度)和依赖(行为)作为 XAI 用户体验(UX)关键要素的作用,以及它们是否影响共识错觉。研究结果表明,信任没有影响,但依赖对基于共识的解释存在影响。本工作或可指导使用 XAI 的反虚假信息系统设计,尤其是以用户为中心的解释设计。

英文摘要:

The illusion of consensus occurs when people believe there is consensus across multiple sources, but the sources are the same and thus there is no "true" consensus. We explore this phenomenon in the context of an AI-based intelligent agent designed to augment metacognition on social media. Misinformation, especially on platforms like Twitter, is a global problem for which there is currently no good solution. As an explainable AI (XAI) system, the agent provides explanations for its decisions on the misinformed nature of social media content. In this late-breaking study, we explored the roles of trust (attitude) and reliance (behaviour) as key elements of XAI user experience (UX) and whether these influenced the illusion of consensus. Findings show no effect of trust, but an effect of reliance on consensus-based explanations. This work may guide the design of anti-misinformation systems that use XAI, especially the user-centred design of explanations.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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