Recommender system practitioners are facing increasing pressure to explain recommendations. We explore how to explain recommendations using counterfactual logic, i.e. "Had you not interacted with the following items, we would not recommend it." Compared to the traditional explanation logic, counterfactual explanations are easier to understand, more technically verifiable, and more informative in terms of giving users control over recommendations. The major challenge of generating such explanations is the computational cost because it requires repeatedly retraining the models to obtain the effect on a recommendation caused by the absence of user history. We propose a learning-based framework to generate counterfactual explanations. The key idea is to train a surrogate model to learn the effect of removing a subset of user history on the recommendation. To this end, we first artificially simulate the counterfactual outcomes on the recommendation after deleting subsets of history. Then we train a surrogate model to learn the mapping between a history deletion and the corresponding change of the recommendation caused by the deletion. Finally, to generate an explanation, we find the history subset predicted by the surrogate model that is most likely to remove the recommendation. Through offline experiments and online user studies, we show our method, compared to baselines, can generate explanations that are more counterfactually valid and more satisfactory considered by users.
Modern recommender systems face an increasing need to explain their recommendations. Despite considerable progress in this area, evaluating the quality of explanations remains a significant challenge for researchers and practitioners. Prior work mainly conducts human study to evaluate explanation quality, which is usually expensive, time-consuming, and prone to human bias. In this paper, we propose an offline evaluation method that can be computed without human involvement. To evaluate an explanation, our method quantifies its counterfactual impact on the recommendation. To validate the effect…
Recommender systems are gaining increasing and critical impacts on human and society since a growing number of users use them for information seeking and decision making. Therefore, it is crucial to address the potential unfairness problems in recommendations. Just like users have personalized preferences on items, users' demands for fairness are also personalized in many scenarios. Therefore, it is important to provide personalized fair recommendations for users to satisfy their personalized fairness demands. Besides, previous works on fair recommendation mainly focus on association-based fai…
Harokopio University of Athens（雅典哈洛克皮奥大学）；Qatar University（卡塔尔大学）；De Montfort University（德蒙福特大学）
The recent advances in artificial intelligence namely in machine learning and deep learning, have boosted the performance of intelligent systems in several ways. This gave rise to human expectations, but also created the need for a deeper understanding of how intelligent systems think and decide. The concept of explainability appeared, in the extent of explaining the internal system mechanics in human terms. Recommendation systems are intelligent systems that support human decision making, and as such, they have to be explainable in order to increase user trust and improve the acceptance of re…
University College London（伦敦大学学院）；Noah’s Ark Lab, Huawei（华为诺亚方舟实验室）；Beijing Key Laboratory of Big Data Management and Analysis Methods（北京大数据管理与分析方法重点实验室）
Top-N recommendation, which aims to learn user ranking-based preference, has long been a fundamental problem in a wide range of applications. Traditional models usually motivate themselves by designing complex or tailored architectures based on different assumptions. However, the training data of recommender system can be extremely sparse and imbalanced, which poses great challenges for boosting the recommendation performance. To alleviate this problem, in this paper, we propose to reformulate the recommendation task within the causal inference framework, which enables us to counterfactually s…
Explainable recommendation attempts to develop models that generate not only high-quality recommendations but also intuitive explanations. The explanations may either be post-hoc or directly come from an explainable model (also called interpretable or transparent model in some contexts). Explainable recommendation tries to address the problem of why: by providing explanations to users or system designers, it helps humans to understand why certain items are recommended by the algorithm, where the human can either be users or system designers. Explainable recommendation helps to improve the tran…
Rutgers University（罗格斯大学）；Renmin University of China（中国人民大学）
Explainable recommendation has shown its great advantages for improving recommendation persuasiveness, user satisfaction, system transparency, among others. A fundamental problem of explainable recommendation is how to evaluate the explanations. In the past few years, various evaluation strategies have been proposed. However, they are scattered in different papers, and there lacks a systematic and detailed comparison between them. To bridge this gap, in this paper, we comprehensively review the previous work, and provide different taxonomies for them according to the evaluation perspectives an…
Fudan University（复旦大学）；Microsoft Research Asia（微软亚洲研究院）
Recent recommender systems aim to provide not only accurate recommendations but also explanations that help users understand them better. However, most existing explainable recommendations only consider the importance of content in reviews, such as words or aspects, and ignore the ordering relationship among them. This oversight neglects crucial ordering dimensions in the human decision-making process, leading to suboptimal performance. Therefore, in this paper, we propose Aspect Order Tree-based (AOTree) explainable recommendation method, inspired by the Order Effects Theory from cognitive an…
Selecting the best scientific venue (i.e., conference/journal) for the submission of a research article constitutes a multifaceted challenge. Important aspects to consider are the suitability of research topics, a venue's prestige, and the probability of acceptance. The selection problem is exacerbated through the continuous emergence of additional venues. Previously proposed approaches for supporting authors in this process rely on complex recommender systems, e.g., based on Word2Vec or TextCNN. These, however, often elude an explanation for their recommendations. In this work, we propose an …
University College Dublin（都柏林大学学院）；Accenture Labs（埃森哲实验室）；Insight Centre for Data Analytics（洞察数据分析中心）；VistaMilk SFI Research Centre（VistaMilk SFI研究中心）
Counterfactual explanations are an increasingly popular form of post hoc explanation due to their (i) applicability across problem domains, (ii) proposed legal compliance (e.g., with GDPR), and (iii) reliance on the contrastive nature of human explanation. Although counterfactual explanations are normally used to explain individual predictive-instances, we explore a novel use case in which groups of similar instances are explained in a collective fashion using ``group counterfactuals'' (e.g., to highlight a repeating pattern of illness in a group of patients). These group counterfactuals meet …
University of Tennessee Health Science Center（田纳西大学健康科学中心）；Oak Ridge National Laboratory（橡树岭国家实验室）；College of Medicine（医学院）
The study of adverse childhood experiences and their consequences has emerged over the past 20 years. In this study, we aimed to leverage explainable artificial intelligence, and propose a proof-of-concept prototype for a knowledge-driven evidence-based recommendation system to improve surveillance of adverse childhood experiences. We used concepts from an ontology that we have developed to build and train a question-answering agent using the Google DialogFlow engine. In addition to the question-answering agent, the initial prototype includes knowledge graph generation and recommendation compo…
Growing attention has been paid in Conversational Recommendation System (CRS), which works as a conversation-based and recommendation task-oriented tool to provide items of interest and explore user preference. However, existing work in CRS fails to explicitly show the reasoning logic to users and the whole CRS still remains a black box. Therefore we propose a novel end-to-end framework named Explanation Generation for Conversational Recommendation (EGCR) based on generating explanations for conversational agents to explain why they make the action. EGCR incorporates user reviews to enhance th…
Two main challenges in recommender systems are modeling users with heterogeneous taste, and providing explainable recommendations. In this paper, we propose the neural Attentive Multi-Persona Collaborative Filtering (AMP-CF) model as a unified solution for both problems. AMP-CF breaks down the user to several latent 'personas' (profiles) that identify and discern the different tastes and inclinations of the user. Then, the revealed personas are used to generate and explain the final recommendation list for the user. AMP-CF models users as an attentive mixture of personas, enabling a dynamic us…
The University of Hong Kong（香港大学）；Suoxinda Holdings Limited（索信达控股有限公司）
In recent years, the field of recommendation systems has attracted increasing attention to developing predictive models that provide explanations of why an item is recommended to a user. The explanations can be either obtained by post-hoc diagnostics after fitting a relatively complex model or embedded into an intrinsically interpretable model. In this paper, we propose the explainable recommendation systems based on a generalized additive model with manifest and latent interactions (GAMMLI). This model architecture is intrinsically interpretable, as it additively consists of the user and item…
Explaining Group Recommendations via Counterfactuals
Data Science Research Centre, Tampere University Tampere Finland；Hellenic Mediterranean University \& Archimedes/Athena RC Greece；Data Science Research Centre, Tampere University；Hellenic Mediterranean University \& Archimedes/Athena RC
Hong Kong Baptist University（香港浸会大学）；Rutgers University（罗格斯大学）
Providing user-understandable explanations to justify recommendations could help users better understand the recommended items, increase the system's ease of use, and gain users' trust. A typical approach to realize it is natural language generation. However, previous works mostly adopt recurrent neural networks to meet the ends, leaving the potentially more effective pre-trained Transformer models under-explored. In fact, user and item IDs, as important identifiers in recommender systems, are inherently in different semantic space as words that pre-trained models were already trained on. Thus…
Explanations in a recommender system assist users in making informed decisions among a set of recommended items. Great research attention has been devoted to generating natural language explanations to depict how the recommendations are generated and why the users should pay attention to them. However, due to different limitations of those solutions, e.g., template-based or generation-based, it is hard to make the explanations easily perceivable, reliable and personalized at the same time. In this work, we develop a graph attentive neural network model that seamlessly integrates user, item, at…
The emerging meta- and multi-verse landscape is yet another step towards the more prevalent use of already ubiquitous online markets. In such markets, recommender systems play critical roles by offering items of interest to the users, thereby narrowing down a vast search space that comprises hundreds of thousands of products. Recommender systems are usually designed to learn common user behaviors and rely on them for inference. This approach, while effective, is oblivious to subtle idiosyncrasies that differentiate humans from each other. Focusing on this observation, we propose an architectur…
University of Virginia（弗吉尼亚大学）；Alibaba Group（阿里巴巴集团）
As recommendation is essentially a comparative (or ranking) process, a good explanation should illustrate to users why an item is believed to be better than another, i.e., comparative explanations about the recommended items. Ideally, after reading the explanations, a user should reach the same ranking of items as the system's. Unfortunately, little research attention has yet been paid on such comparative explanations. In this work, we develop an extract-and-refine architecture to explain the relative comparisons among a set of ranked items from a recommender system. For each recommended item,…
University of Technology Sydney（悉尼科技大学）；Curtin University（科廷大学）
Counterfactual explanations interpret the recommendation mechanism via exploring how minimal alterations on items or users affect the recommendation decisions. Existing counterfactual explainable approaches face huge search space and their explanations are either action-based (e.g., user click) or aspect-based (i.e., item description). We believe item attribute-based explanations are more intuitive and persuadable for users since they explain by fine-grained item demographic features (e.g., brand). Moreover, counterfactual explanation could enhance recommendations by filtering out negative ite…
University of Technology Sydney（悉尼科技大学）；Tongji University（同济大学）；Wuhan University of Technology（武汉理工大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Recent advances in path-based explainable recommendation systems have attracted increasing attention thanks to the rich information provided by knowledge graphs. Most existing explainable recommendations only utilize static knowledge graphs and ignore the dynamic user-item evolutions, leading to less convincing and inaccurate explanations. Although there are some works that realize that modelling user's temporal sequential behaviour could boost the performance and explainability of the recommender systems, most of them either only focus on modelling user's sequential interactions within a path…
Rutgers University（罗格斯大学）；University of California, Los Angeles（加利福尼亚大学洛杉矶分校）；University of Washington（华盛顿大学）
There has been growing attention on fairness considerations recently, especially in the context of intelligent decision making systems. Explainable recommendation systems, in particular, may suffer from both explanation bias and performance disparity. In this paper, we analyze different groups of users according to their level of activity, and find that bias exists in recommendation performance between different groups. We show that inactive users may be more susceptible to receiving unsatisfactory recommendations, due to insufficient training data for the inactive users, and that their recomm…
Vrije Universiteit Amsterdam（阿姆斯特丹自由大学）；University of Amsterdam（阿姆斯特丹大学）
Most conversational recommendation approaches are either not explainable, or they require external user's knowledge for explaining or their explanations cannot be applied in real time due to computational limitations. In this work, we present a real time category based conversational recommendation approach, which can provide concise explanations without prior user knowledge being required. We first perform an explainable user model in the form of preferences over the items' categories, and then use the category preferences to recommend items. The user model is performed by applying a BERT-bas…
For Artificial Intelligence to have a greater impact in biology and medicine, it is crucial that recommendations are both accurate and transparent. In other domains, a neurosymbolic approach of multi-hop reasoning on knowledge graphs has been shown to produce transparent explanations. However, there is a lack of research applying it to complex biomedical datasets and problems. In this paper, the approach is explored for drug discovery to draw solid conclusions on its applicability. For the first time, we systematically apply it to multiple biomedical datasets and recommendation tasks with fair…
Peking University（北京大学）；Mila-Quebec AI Institute（米拉-魁北克人工智能研究院）；HEC Montreal（蒙特利尔高等商学院）
This paper studies recommender systems with knowledge graphs, which can effectively address the problems of data sparsity and cold start. Recently, a variety of methods have been developed for this problem, which generally try to learn effective representations of users and items and then match items to users according to their representations. Though these methods have been shown quite effective, they lack good explanations, which are critical to recommender systems. In this paper, we take a different route and propose generating recommendations by finding meaningful paths from users to items…
Hong Kong Baptist University（香港浸会大学）；Rutgers University（罗格斯大学）
Personalization of natural language generation plays a vital role in a large spectrum of tasks, such as explainable recommendation, review summarization and dialog systems. In these tasks, user and item IDs are important identifiers for personalization. Transformer, which is demonstrated with strong language modeling capability, however, is not personalized and fails to make use of the user and item IDs since the ID tokens are not even in the same semantic space as the words. To address this problem, we present a PErsonalized Transformer for Explainable Recommendation (PETER), on which we desi…
SoREX: Towards Self-Explainable Social Recommendation with Relevant Ego-Path Extraction
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学 Gallagher人工智能学院）；Beijing Key Laboratory of Research on Large Models（北京大模型研究关键实验室）；Engineering Research Center of Next-Generation Intelligent Search（下一代智能搜索工程研究中心）
Latent factor models (LFMs) such as matrix factorization achieve the state-of-the-art performance among various Collaborative Filtering (CF) approaches for recommendation. Despite the high recommendation accuracy of LFMs, a critical issue to be resolved is the lack of explainability. Extensive efforts have been made in the literature to incorporate explainability into LFMs. However, they either rely on auxiliary information which may not be available in practice, or fail to provide easy-to-understand explanations. In this paper, we propose a fast influence analysis method named FIA, which succ…
Indian Institute of Technology Kharagpur（印度理工学院卡拉格普尔分校）
Approval of credit card application is one of the censorious business decision the bankers are usually taking regularly. The growing number of new card applications and the enormous outstanding amount of credit card bills during the recent pandemic make this even more challenging nowadays. Some of the previous studies suggest the usage of machine intelligence for automating the approval process to mitigate this challenge. However, the effectiveness of such automation may depend on the richness of the training dataset and model efficiency. We have recently developed a novel classifier named ran…
Matching companies and investors is usually considered a highly specialized decision making process. Building an AI agent that can automate such recommendation process can significantly help reduce costs, and eliminate human biases and errors. However, limited sample size of financial data-sets and the need for not only good recommendations, but also explaining why a particular recommendation is being made, makes this a challenging problem. In this work we propose a representation learning based recommendation engine that works extremely well with small datasets and demonstrate how it can be c…
Uncertainty-Aware Explainable Recommendation with Large Language Models
Chengdu University of Information Technology（成都信息工程大学）；Tunghai University（东海大学）；Leshan Normal University（乐山师范学院）；University at Buffalo, SUNY（纽约州立大学布法罗分校）；Meta；Purdue University（普渡大学）；University at Albany, SUNY（纽约州立大学奥尔巴尼分校）
University of California, San Diego（加州大学圣迭戈分校）；University of California, Irvine（加州大学欧文分校）
Recent models can generate fluent and grammatical synthetic reviews while accurately predicting user ratings. The generated reviews, expressing users' estimated opinions towards related products, are often viewed as natural language 'rationales' for the jointly predicted rating. However, previous studies found that existing models often generate repetitive, universally applicable, and generic explanations, resulting in uninformative rationales. Further, our analysis shows that previous models' generated content often contain factual hallucinations. These issues call for novel solutions that co…
