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arXiv 2207.07693cs.HCcs.AIcs.LG
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基于语音的人机交互中沟通失败下的困惑和情感状态理解

Towards Understanding Confusion and Affective States Under Communication Failures in Voice-Based Human-Machine Interaction

SRI International(斯坦福国际研究院);Facebook Inc.(脸书公司);University of Chicago(芝加哥大学)

Sujeong Kim, Abhinav Garlapati, Jonah Lubin, Amir Tamrakar, Ajay Divakaran

摘要:

我们提出了一系列的两个研究,以了解用户的情感状态在基于语音的人机交互。重点放在通信错误或故障的情况下。特别是,我们有兴趣了解“混乱”与其他情感状态的关系。这些研究包括两种类型的任务:(1)与基于语音的虚拟代理的通信相关:与机器说话并理解机器所说的内容,(2)与通信无关的解决问题的任务,参与者解决难题和谜语,但被要求口头解释机器的答案。我们收集了视听资料和自我报告的情感状态的参与者。我们报告了两项研究的结果和对所收集数据的分析。第一个研究基于注释者的观察进行分析,第二个研究基于自我报告进行分析。

英文摘要:

We present a series of two studies conducted to understand user's affective states during voice-based human-machine interactions. Emphasis is placed on the cases of communication errors or failures. In particular, we are interested in understanding "confusion" in relation with other affective states. The studies consist of two types of tasks: (1) related to communication with a voice-based virtual agent: speaking to the machine and understanding what the machine says, (2) non-communication related, problem-solving tasks where the participants solve puzzles and riddles but are asked to verbally explain the answers to the machine. We collected audio-visual data and self-reports of affective states of the participants. We report results of two studies and analysis of the collected data. The first study was analyzed based on the annotator's observation, and the second study was analyzed based on the self-report.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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