Conversational Information Retrieval (CIR) is an emerging field of Information Retrieval (IR) at the intersection of interactive IR and dialogue systems for open domain information needs. In order to optimize these interactions and enhance the user experience, it is necessary to improve IR models by taking into account sequential heterogeneous user-system interactions. Reinforcement learning has emerged as a paradigm particularly suited to optimize sequential decision making in many domains and has recently appeared in IR. However, training these systems by reinforcement learning on users is not feasible. One solution is to train IR systems on user simulations that model the behavior of real users. Our contribution is twofold: 1)reviewing the literature on user modeling and user simulation for information access, and 2) discussing the different research perspectives for user simulations in the context of CIR
The rise of intelligent assistant systems like Siri and Alexa have led to the emergence of Conversational Search, a research track of Information Retrieval (IR) that involves interactive and iterative information-seeking user-system dialog. Recently released OR-QuAC and TCAsT19 datasets narrow their research focus on the retrieval aspect of conversational search i.e. fetching the relevant documents (passages) from a large collection using the conversational search history. Currently proposed models for these datasets incorporate history in retrieval by appending the last N turns to the current…
This paper describes a compact and effective model for low-latency passage retrieval in conversational search based on learned dense representations. Prior to our work, the state-of-the-art approach uses a multi-stage pipeline comprising conversational query reformulation and information retrieval modules. Despite its effectiveness, such a pipeline often includes multiple neural models that require long inference times. In addition, independently optimizing each module ignores dependencies among them. To address these shortcomings, we propose to integrate conversational query reformulation dir…
Dense retrieval (DR) has the potential to resolve the query understanding challenge in conversational search by matching in the learned embedding space. However, this adaptation is challenging due to DR models' extra needs for supervision signals and the long-tail nature of conversational search. In this paper, we present a Conversational Dense Retrieval system, ConvDR, that learns contextualized embeddings for multi-turn conversational queries and retrieves documents solely using embedding dot products. In addition, we grant ConvDR few-shot ability using a teacher-student framework, where we …
Conversational recommender systems have attracted immense attention recently. The most recent approaches rely on neural models trained on recorded dialogs between humans, implementing an end-to-end learning process. These systems are commonly designed to generate responses given the user's utterances in natural language. One main challenge is that these generated responses both have to be appropriate for the given dialog context and must be grammatically and semantically correct. An alternative to such generation-based approaches is to retrieve responses from pre-recorded dialog data and to ad…
ChatRetriever: Adapting Large Language Models for Generalized and Robust Conversational Dense Retrieval
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Université de Montréal（蒙特利尔大学）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）；Waseda University（早稻田大学）
Conversational passage retrieval relies on question rewriting to modify the original question so that it no longer depends on the conversation history. Several methods for question rewriting have recently been proposed, but they were compared under different retrieval pipelines. We bridge this gap by thoroughly evaluating those question rewriting methods on the TREC CAsT 2019 and 2020 datasets under the same retrieval pipeline. We analyze the effect of different types of question rewriting methods on retrieval performance and show that by combining question rewriting methods of different types…
State University of New York at Buffalo（纽约州立大学布法罗分校）
The Covid-19 pandemic has caused a spur in the medical research literature. With new research advances in understanding the virus, there is a need for robust text mining tools which can process, extract and present answers from the literature in a concise and consumable way. With a DialoGPT based multi-turn conversation generation module, and BM-25 \& neural embeddings based ensemble information retrieval module, in this paper we present a conversational system, which can retrieve and answer coronavirus-related queries from the rich medical literature, and present it in a conversational settin…
University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；Ant Financial（蚂蚁金融）；Alibaba Group（阿里巴巴集团）
Conversational search is one of the ultimate goals of information retrieval. Recent research approaches conversational search by simplified settings of response ranking and conversational question answering, where an answer is either selected from a given candidate set or extracted from a given passage. These simplifications neglect the fundamental role of retrieval in conversational search. To address this limitation, we introduce an open-retrieval conversational question answering (ORConvQA) setting, where we learn to retrieve evidence from a large collection before extracting answers, as a …
We study the task of conversational fashion image retrieval via multiturn natural language feedback. Most previous studies are based on single-turn settings. Existing models on multiturn conversational fashion image retrieval have limitations, such as employing traditional models, and leading to ineffective performance. We propose a novel framework that can effectively handle conversational fashion image retrieval with multiturn natural language feedback texts. One characteristic of the framework is that it searches for candidate images based on exploitation of the encoded reference image and …
This paper describes the participation of UvA.ILPS group at the TREC CAsT 2020 track. Our passage retrieval pipeline consists of (i) an initial retrieval module that uses BM25, and (ii) a re-ranking module that combines the score of a BERT ranking model with the score of a machine comprehension model adjusted for passage retrieval. An important challenge in conversational passage retrieval is that queries are often under-specified. Thus, we perform query resolution, that is, add missing context from the conversation history to the current turn query using QuReTeC, a term classification query r…
University of Montreal（蒙特利尔大学）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）；Renmin University of China（中国人民大学）；Beihang University（北京航空航天大学）；University of Copenhagen（哥本哈根大学）；Beijing Jiaotong University（北京交通大学）
Robustness Risk of Conversational Retrieval: Identifying and Mitigating Noise Sensitivity in Qwen3-Embedding Model
Beijing University of Posts and Telecommunications（北京邮电大学）；SenseTime（商汤科技）；Beijing Key Laboratory of Network System and Network Culture（网络系统与网络文化北京市重点实验室）
Conversational recommenders are emerging as a powerful tool to personalize a user's recommendation experience. Through a back-and-forth dialogue, users can quickly hone in on just the right items. Many approaches to conversational recommendation, however, only partially explore the user preference space and make limiting assumptions about how user feedback can be best incorporated, resulting in long dialogues and poor recommendation performance. In this paper, we propose a novel conversational recommendation framework with two unique features: (i) a greedy NDCG attribute selector, to enhance u…
A conversational information retrieval (CIR) system is an information retrieval (IR) system with a conversational interface which allows users to interact with the system to seek information via multi-turn conversations of natural language, in spoken or written form. Recent progress in deep learning has brought tremendous improvements in natural language processing (NLP) and conversational AI, leading to a plethora of commercial conversational services that allow naturally spoken and typed interaction, increasing the need for more human-centric interactions in IR. As a result, we have witnesse…
We present an extensible user simulation toolkit to facilitate automatic evaluation of conversational recommender systems. It builds on an established agenda-based approach and extends it with several novel elements, including user satisfaction prediction, persona and context modeling, and conditional natural language generation. We showcase the toolkit with a pre-existing movie recommender system and demonstrate its ability to simulate dialogues that mimic real conversations, while requiring only a handful of manually annotated dialogues as training data.
Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）；Huawei Poisson Lab（华为泊松实验室）；Waseda University（早稻田大学）
University of Waterloo（滑铁卢大学）；Academia Sinica（中央研究院）；National Chengchi University（国立政治大学）
Conversational search plays a vital role in conversational information seeking. As queries in information seeking dialogues are ambiguous for traditional ad-hoc information retrieval (IR) systems due to the coreference and omission resolution problems inherent in natural language dialogue, resolving these ambiguities is crucial. In this paper, we tackle conversational passage retrieval (ConvPR), an important component of conversational search, by addressing query ambiguities with query reformulation integrated into a multi-stage ad-hoc IR system. Specifically, we propose two conversational que…
User simulation has been a cost-effective technique for evaluating conversational recommender systems. However, building a human-like simulator is still an open challenge. In this work, we focus on how users reformulate their utterances when a conversational agent fails to understand them. First, we perform a user study, involving five conversational agents across different domains, to identify common reformulation types and their transition relationships. A common pattern that emerges is that persistent users would first try to rephrase, then simplify, before giving up. Next, to incorporate t…
The Hong Kong Polytechnic University（香港理工大学）；Shandong University（山东大学）
In recent years, conversational agents have provided a natural and convenient access to useful information in people's daily life, along with a broad and new research topic, conversational question answering (QA). Among the popular conversational QA tasks, conversational open-domain QA, which requires to retrieve relevant passages from the Web to extract exact answers, is more practical but less studied. The main challenge is how to well capture and fully explore the historical context in conversation to facilitate effective large-scale retrieval. The current work mainly utilizes history quest…
How to Leverage Personal Textual Knowledge for Personalized Conversational Information Retrieval
Université de Montréal（蒙特利尔大学）；Dalian University of Technology（大连理工大学）；Beijing Jiaotong University（北京交通大学）；University of California, Riverside（加州大学河滨分校）
Recent research has shown that mixed-initiative conversational search, based on the interaction between users and computers to clarify and improve a query, provides enormous advantages. Nonetheless, incorporating additional information provided by the user from the conversation poses some challenges. In fact, further interactions could confuse the system as a user might use words irrelevant to the information need but crucial for correct sentence construction in the context of multi-turn conversations. To this aim, in this paper, we have collected two conversational keyword extraction datasets…
ConvMix: A Mixed-Criteria Data Augmentation Framework for Conversational Dense Retrieval
Fengran Mo 1（摩峰ran 1）；Jinghan Zhang 2（张 Jinghan 2）；Yuchen Hui 1（慧 Yuchen 1）；Jia Ao Sun 1（Sun Jia Ao 1）；Zhichao Xu 3（徐 Zhichao 3）；Zhan Su 1（苏 Zhan 1）；Jian-Yun Nie 1（Nie Jian-Yun 1）
