Several recent studies on dyadic human-human interactions have been done on conversations without specific business objectives. However, many companies might benefit from studies dedicated to more precise environments such as after sales services or customer satisfaction surveys. In this work, we place ourselves in the scope of a live chat customer service in which we want to detect emotions and their evolution in the conversation flow. This context leads to multiple challenges that range from exploiting restricted, small and mostly unlabeled datasets to finding and adapting methods for such context.We tackle these challenges by using Few-Shot Learning while making the hypothesis it can serve conversational emotion classification for different languages and sparse labels. We contribute by proposing a variation of Prototypical Networks for sequence labeling in conversation that we name ProtoSeq. We test this method on two datasets with different languages: daily conversations in English and customer service chat conversations in French. When applied to emotion classification in conversations, our method proved to be competitive even when compared to other ones.
Emotion recognition in conversations is an important step in various virtual chat bots which require opinion-based feedback, like in social media threads, online support and many more applications. Current Emotion recognition in conversations models face issues like (a) loss of contextual information in between two dialogues of a conversation, (b) failure to give appropriate importance to significant tokens in each utterance and (c) inability to pass on the emotional information from previous utterances.The proposed model of Advanced Contextual Feature Extraction (AdCOFE) addresses these issue…
University of Luxembourg（卢森堡大学）；Australian national university（澳大利亚国立大学）
We leverage different context windows when predicting the emotion of different utterances. New modules are included to realize variable-length context: 1) two speaker-aware units, which explicitly model inner- and inter-speaker dependencies to form distilled conversational context, and 2) a top-k normalization layer, which determines the most proper context windows from the conversational context to predict emotion. Experiments and ablation studies show that our approach outperforms several strong baselines on three public datasets.
Traditional neural language models tend to generate generic replies with poor logic and no emotion. In this paper, a syntactically constrained bidirectional-asynchronous approach for emotional conversation generation (E-SCBA) is proposed to address this issue. In our model, pre-generated emotion keywords and topic keywords are asynchronously introduced into the process of decoding. It is much different from most existing methods which generate replies from the first word to the last. Through experiments, the results indicate that our approach not only improves the diversity of replies, but gai…
Adobe Research（奥多比研究院）；Singapore University of Technology and Design（新加坡科技设计大学）；Instituto Politécnico Nacional, CIC（墨西哥国立理工学院计算研究中心）
Emotion recognition in conversation (ERC) has received much attention, lately, from researchers due to its potential widespread applications in diverse areas, such as health-care, education, and human resources. In this paper, we present Dialogue Graph Convolutional Network (DialogueGCN), a graph neural network based approach to ERC. We leverage self and inter-speaker dependency of the interlocutors to model conversational context for emotion recognition. Through the graph network, DialogueGCN addresses context propagation issues present in the current RNN-based methods. We empirically show th…
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Emotion Recognition in Conversations (ERC) is an important and active research area. Recent work has shown the benefits of using multiple modalities (e.g., text, audio, and video) for the ERC task. In a conversation, participants tend to maintain a particular emotional state unless some stimuli evokes a change. There is a continuous ebb and flow of emotions in a conversation. Inspired by this observation, we propose a multimodal ERC model and augment it with an emotion-shift component that improves performance. The proposed emotion-shift component is modular and can be added to any existing mu…
School of Computer Science and Engineering（计算机科学与工程学院）；Nanjing University of Science and Technology（南京理工大学）
Emotion cause analysis has received considerable attention in recent years. Previous studies primarily focused on emotion cause extraction from texts in news articles or microblogs. It is also interesting to discover emotions and their causes in conversations. As conversation in its natural form is multimodal, a large number of studies have been carried out on multimodal emotion recognition in conversations, but there is still a lack of work on multimodal emotion cause analysis. In this work, we introduce a new task named Multimodal Emotion-Cause Pair Extraction in Conversations, aiming to joi…
Nanyang Technological University（南洋理工大学）；City University of Hong Kong（香港城市大学）；Aalto University（阿尔托大学）
Sentiment analysis in conversations has gained increasing attention in recent years for the growing amount of applications it can serve, e.g., sentiment analysis, recommender systems, and human-robot interaction. The main difference between conversational sentiment analysis and single sentence sentiment analysis is the existence of context information which may influence the sentiment of an utterance in a dialogue. How to effectively encode contextual information in dialogues, however, remains a challenge. Existing approaches employ complicated deep learning structures to distinguish different…
Joint NTU-UBC Research Centre of Excellence in Active Living for the Elderly（南洋理工大学-英属哥伦比亚大学联合卓越研究中心（老年人积极生活方向））；Alibaba-NTU Singapore Joint Research Institute（阿里巴巴-南洋理工大学新加坡联合研究院）；Nanyang Technological University（南洋理工大学）
Messages in human conversations inherently convey emotions. The task of detecting emotions in textual conversations leads to a wide range of applications such as opinion mining in social networks. However, enabling machines to analyze emotions in conversations is challenging, partly because humans often rely on the context and commonsense knowledge to express emotions. In this paper, we address these challenges by proposing a Knowledge-Enriched Transformer (KET), where contextual utterances are interpreted using hierarchical self-attention and external commonsense knowledge is dynamically leve…
University of California, Santa Cruz（加州大学圣克鲁兹分校）；University of Southern California（南加州大学）；University of California, Santa Barbara（加州大学圣巴巴拉分校）
Creating agents that can both appropriately respond to conversations and understand complex human linguistic tendencies and social cues has been a long standing challenge in the NLP community. A recent pillar of research revolves around emotion recognition in conversation (ERC); a sub-field of emotion recognition that focuses on conversations or dialogues that contain two or more utterances. In this work, we explore an approach to ERC that exploits the use of neural embeddings along with complex structures in dialogues. We implement our approach in a framework called Probabilistic Soft Logic (…
Indian Institute of Technology Kanpur (IIT-K)（印度理工学院坎普尔分校（IIT-K））
Predicting emotions expressed in text is a well-studied problem in the NLP community. Recently there has been active research in extracting the cause of an emotion expressed in text. Most of the previous work has done causal emotion entailment in documents. In this work, we propose neural models to extract emotion cause span and entailment in conversations. For learning such models, we use RECCON dataset, which is annotated with cause spans at the utterance level. In particular, we propose MuTEC, an end-to-end Multi-Task learning framework for extracting emotions, emotion cause, and entailment…
The successful emotional conversation system depends on sufficient perception and appropriate expression of emotions. In a real-life conversation, humans firstly instinctively perceive emotions from multi-source information, including the emotion flow hidden in dialogue history, facial expressions, audio, and personalities of speakers. Then, they convey suitable emotions according to their personalities, but these multiple types of information are insufficiently exploited in emotional conversation fields. To address this issue, in this paper, we propose a heterogeneous graph-based model for em…
Beijing Institute of Technology（北京理工大学）；Zhengzhou University of Light Industry（郑州轻工业大学）；Nanjing University（南京大学）
Multimodal emotion recognition in conversations (mERC) is an active research topic in natural language processing (NLP), which aims to predict human's emotional states in communications of multiple modalities, e,g., natural language and facial gestures. Innumerable implicit prejudices and preconceptions fill human language and conversations, leading to the question of whether the current data-driven mERC approaches produce a biased error. For example, such approaches may offer higher emotional scores on the utterances by females than males. In addition, the existing debias models mainly focus …
University of Michigan（密歇根大学）；Singapore University of Technology and Design（新加坡科技设计大学）；CIC, Instituto Politécnico Nacional（墨西哥国立理工学院计算研究中心）
In this paper, we address the task of utterance level emotion recognition in conversations using commonsense knowledge. We propose COSMIC, a new framework that incorporates different elements of commonsense such as mental states, events, and causal relations, and build upon them to learn interactions between interlocutors participating in a conversation. Current state-of-the-art methods often encounter difficulties in context propagation, emotion shift detection, and differentiating between related emotion classes. By learning distinct commonsense representations, COSMIC addresses these challe…
Facilitating Multi-turn Emotional Support Conversation with Positive Emotion Elicitation: A Reinforcement Learning Approach
Beijing National Research Center for Information Science and Technology, Tsinghua University（清华大学北京信息科学与技术国家研究中心）；Tsinghua University（清华大学）；College of Intelligence and Computing, Tianjin University（天津大学智能与计算学部）；Tianjin University（天津大学）
National University of Singapore（新加坡国立大学）；Instituto Politécnico Nacional（墨西哥国立理工学院）；Nanyang Technological University（南洋理工大学）；University of Michigan（密歇根大学）
Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propo…
Huawei Poisson Lab.（华为 Poisson 实验室）；Université de Montréal（蒙特利尔大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）
Recent years have witnessed great progress on building emotional chatbots. Tremendous methods have been proposed for chatbots to generate responses with given emotions. However, the emotion changes of the user during the conversation has not been fully explored. In this work, we study the problem of positive emotion elicitation, which aims to generate responses that can elicit positive emotion of the user, in human-machine conversation. We propose a weakly supervised Emotion Eliciting Machine (EEM) to address this problem. Specifically, we first collect weak labels of user emotion status chang…
Efficient discovery of a speaker's emotional states in a multi-party conversation is significant to design human-like conversational agents. During a conversation, the cognitive state of a speaker often alters due to certain past utterances, which may lead to a flip in their emotional state. Therefore, discovering the reasons (triggers) behind the speaker's emotion-flip during a conversation is essential to explain the emotion labels of individual utterances. In this paper, along with addressing the task of emotion recognition in conversations (ERC), we introduce a novel task - Emotion-Flip Re…
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Perception and expression of emotion are key factors to the success of dialogue systems or conversational agents. However, this problem has not been studied in large-scale conversation generation so far. In this paper, we propose Emotional Chatting Machine (ECM) that can generate appropriate responses not only in content (relevant and grammatical) but also in emotion (emotionally consistent). To the best of our knowledge, this is the first work that addresses the emotion factor in large-scale conversation generation. ECM addresses the factor using three new mechanisms that respectively (1) mod…
This paper describes the system submitted by ANA Team for the SemEval-2019 Task 3: EmoContext. We propose a novel Hierarchical LSTMs for Contextual Emotion Detection (HRLCE) model. It classifies the emotion of an utterance given its conversational context. The results show that, in this task, our HRCLE outperforms the most recent state-of-the-art text classification framework: BERT. We combine the results generated by BERT and HRCLE to achieve an overall score of 0.7709 which ranked 5th on the final leader board of the competition among 165 Teams.
Hangzhou City University（浙大城市学院）；Pennsylvania State University（宾夕法尼亚州立大学）
Conversational Causal Emotion Entailment (C2E2) is a task that aims at recognizing the causes corresponding to a target emotion in a conversation. The order of utterances in the conversation affects the causal inference. However, most current position encoding strategies ignore the order relation among utterances and speakers. To address the issue, we devise a novel position-aware graph to encode the entire conversation, fully modeling causal relations among utterances. The comprehensive experiments show that our method consistently achieves state-of-the-art performance on two challenging test…
National University of Singapore（新加坡国立大学）；University of Michigan（密歇根大学）；Instituto Politécnico Nacional（国立理工学院）；Nanyang Technological University（南洋理工大学）
Emotion detection in conversations is a necessary step for a number of applications, including opinion mining over chat history, social media threads, debates, argumentation mining, understanding consumer feedback in live conversations, etc. Currently, systems do not treat the parties in the conversation individually by adapting to the speaker of each utterance. In this paper, we describe a new method based on recurrent neural networks that keeps track of the individual party states throughout the conversation and uses this information for emotion classification. Our model outperforms the stat…
We present EmoBERTa: Speaker-Aware Emotion Recognition in Conversation with RoBERTa, a simple yet expressive scheme of solving the ERC (emotion recognition in conversation) task. By simply prepending speaker names to utterances and inserting separation tokens between the utterances in a dialogue, EmoBERTa can learn intra- and inter- speaker states and context to predict the emotion of a current speaker, in an end-to-end manner. Our experiments show that we reach a new state of the art on the two popular ERC datasets using a basic and straight-forward approach. We've open sourced our code and m…
Emotion Cause Extraction in Conversations (ECEC) aims to extract the utterances which contain the emotional cause in conversations. Most prior research focuses on modelling conversational contexts with sequential encoding, ignoring the informative interactions between utterances and conversational-specific features for ECEC. In this paper, we investigate the importance of discourse structures in handling utterance interactions and conversationspecific features for ECEC. To this end, we propose a discourse-aware model (DAM) for this task. Concretely, we jointly model ECEC with discourse parsing…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
Conversational Causal Emotion Entailment aims to detect causal utterances for a non-neutral targeted utterance from a conversation. In this work, we build conversations as graphs to overcome implicit contextual modelling of the original entailment style. Following the previous work, we further introduce the emotion information into graphs. Emotion information can markedly promote the detection of causal utterances whose emotion is the same as the targeted utterance. However, it is still hard to detect causal utterances with different emotions, especially neutral ones. The reason is that models…
Emotion Recognition in Conversations (ERC) aims to predict the emotional state of speakers in conversations, which is essentially a text classification task. Unlike the sentence-level text classification problem, the available supervised data for the ERC task is limited, which potentially prevents the models from playing their maximum effect. In this paper, we propose a novel approach to leverage unsupervised conversation data, which is more accessible. Specifically, we propose the Conversation Completion (ConvCom) task, which attempts to select the correct answer from candidate answers to fil…
CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）；School of Artificial Intelligence, University of Chinese Academy of Sciences（中国科学院大学人工智能学院）
Different from the emotion recognition in individual utterances, we propose a multimodal learning framework using relation and dependencies among the utterances for conversational emotion analysis. The attention mechanism is applied to the fusion of the acoustic and lexical features. Then these fusion representations are fed into the self-attention based bi-directional gated recurrent unit (GRU) layer to capture long-term contextual information. To imitate real interaction patterns of different speakers, speaker embeddings are also utilized as additional inputs to distinguish the speaker ident…
LIRMM UMR 5506；CNRS（法国国家科学研究中心）；University of Montpellier（蒙彼利埃大学）；IUT de Béziers（贝济耶大学技术学院）；AMIS；Paul Valery University - Montpellier 3（保罗·瓦莱里大学-蒙彼利埃第三大学）
This paper addresses the problem of modeling textual conversations and detecting emotions. Our proposed model makes use of 1) deep transfer learning rather than the classical shallow methods of word embedding; 2) self-attention mechanisms to focus on the most important parts of the texts and 3) turn-based conversational modeling for classifying the emotions. The approach does not rely on any hand-crafted features or lexicons. Our model was evaluated on the data provided by the SemEval-2019 shared task on contextual emotion detection in text. The model shows very competitive results.
Central South University（中南大学）；Prevision Technology Limited（预视科技有限公司）；Hunan University（湖南大学）
For the task of conversation emotion recognition, recent works focus on speaker relationship modeling but ignore the role of utterance's emotional tendency.In this paper, we propose a new expression paradigm of sentence-level emotion orientation vector to model the potential correlation of emotions between sentence vectors. Based on it, we design an emotion recognition model, which extracts the sentence-level emotion orientation vectors from the language model and jointly learns from the dialogue sentiment analysis model and extracted sentence-level emotion orientation vectors to identify the …
National University of Singapore（新加坡国立大学）；Singapore University of Technology and Design（新加坡科技设计大学）；University of Michigan（密歇根大学）
Recognizing emotions in conversations is a challenging task due to the presence of contextual dependencies governed by self- and inter-personal influences. Recent approaches have focused on modeling these dependencies primarily via supervised learning. However, purely supervised strategies demand large amounts of annotated data, which is lacking in most of the available corpora in this task. To tackle this challenge, we look at transfer learning approaches as a viable alternative. Given the large amount of available conversational data, we investigate whether generative conversational models c…
Efficient Long-distance Latent Relation-aware Graph Neural Network for Multi-modal Emotion Recognition in Conversations
Central South University of Forestry and Technology（中南林业科技大学）；Changsha Medical University（长沙医学院）；Mohamed bin Zayed University of Artificial Intelligence（穆罕默德·本·扎耶德人工智能大学）
Emotion Transfer with Enhanced Prototype for Unseen Emotion Recognition in Conversation
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Beihang University（北航）；National University of Defense Technology（国防科技大学）；Shantou University（汕头大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Emotions play a critical role in our everyday lives by altering how we perceive, process and respond to our environment. Affective computing aims to instill in computers the ability to detect and act on the emotions of human actors. A core aspect of any affective computing system is the classification of a user's emotion. In this study we present a novel methodology for classifying emotion in a conversation. At the backbone of our proposed methodology is a pre-trained Language Model (LM), which is supplemented by a Graph Convolutional Network (GCN) that propagates information over the predicat…
College of Computer Science and Electronic Engineering, Hunan University（湖南大学计算机与电子工程学院）；College of Computer Science（计算机学院）；Electronic Engineering, Hunan University（湖南大学电子工程学院）
Intelligent Data Engineering and Applications Laboratory（智能数据工程与应用实验室）；National Tsing Hua University（国立清华大学）
In this paper, we investigate the emotion recognition ability of the pre-training language model, namely BERT. By the nature of the framework of BERT, a two-sentence structure, we adapt BERT to continues dialogue emotion prediction tasks, which rely heavily on the sentence-level context-aware understanding. The experiments show that by mapping the continues dialogue into a causal utterance pair, which is constructed by the utterance and the reply utterance, models can better capture the emotions of the reply utterance. The present method has achieved 0.815 and 0.885 micro F1 score in the testi…
Central South University（中南大学）；Hunan University（湖南大学）
Emotion recognition in conversation (ERC) aims to analyze the speaker's state and identify their emotion in the conversation. Recent works in ERC focus on context modeling but ignore the representation of contextual emotional tendency. In order to extract multi-modal information and the emotional tendency of the utterance effectively, we propose a new structure named Emoformer to extract multi-modal emotion vectors from different modalities and fuse them with sentence vector to be an emotion capsule. Furthermore, we design an end-to-end ERC model called EmoCaps, which extracts emotion vectors …
EmotionIC: emotional inertia and contagion-driven dependency modeling for emotion recognition in conversation
School of Artificial Intelligence and Automation, Huazhong University of Science and Technology（华中科技大学人工智能与自动化学院）；Institute of Artificial Intelligence, Huazhong University of Science and Technology（华中科技大学人工智能研究院）；Hubei Key Laboratory of Brain-inspired Intelligent Systems, Huazhong University of Science and Technology（华中科技大学湖北省类脑智能系统重点实验室）；Key Laboratory of Image Processing and Intelligent Control (Huazhong University of Science and Technology), Ministry of Education（华中科技大学图像信息处理与智能控制教育部重点实验室）
ConText at WASSA 2024 Empathy and Personality Shared Task: History-Dependent Embedding Utterance Representations for Empathy and Emotion Prediction in Conversations
INESC-ID；Instituto Superior Técnico, University of Lisbon（里斯本大学高级技术学院）；Faculdade de Letras, University of Lisbon（里斯本大学文学院）
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
Renmin University of China（中国人民大学）；Xiaomi AI Lab（小米人工智能实验室）；Beijing Academy of Artificial Intelligence（北京人工智能研究院）
Applying existing methods to emotional support conversation -- which provides valuable assistance to people who are in need -- has two major limitations: (a) they generally employ a conversation-level emotion label, which is too coarse-grained to capture user's instant mental state; (b) most of them focus on expressing empathy in the response(s) rather than gradually reducing user's distress. To address the problems, we propose a novel model \textbf{MISC}, which firstly infers the user's fine-grained emotional status, and then responds skillfully using a mixture of strategy. Experimental resul…
Emotion recognition in conversation (ERC) aims to detect the emotion label for each utterance. Motivated by recent studies which have proven that feeding training examples in a meaningful order rather than considering them randomly can boost the performance of models, we propose an ERC-oriented hybrid curriculum learning framework. Our framework consists of two curricula: (1) conversation-level curriculum (CC); and (2) utterance-level curriculum (UC). In CC, we construct a difficulty measurer based on "emotion shift" frequency within a conversation, then the conversations are scheduled in an "…
