Multi-party multi-turn dialogue comprehension brings unprecedented challenges on handling the complicated scenarios from multiple speakers and criss-crossed discourse relationship among speaker-aware utterances. Most existing methods deal with dialogue contexts as plain texts and pay insufficient attention to the crucial speaker-aware clues. In this work, we propose an enhanced speaker-aware model with masking attention and heterogeneous graph networks to comprehensively capture discourse clues from both sides of speaker property and speaker-aware relationships. With such comprehensive speaker-aware modeling, experimental results show that our speaker-aware model helps achieves state-of-the-art performance on the benchmark dataset Molweni. Case analysis shows that our model enhances the connections between utterances and their own speakers and captures the speaker-aware discourse relations, which are critical for dialogue modeling.
Abstractive dialogue summarization has long been viewed as an important standalone task in natural language processing, but no previous work has explored the possibility of whether abstractive dialogue summarization can also be used as a means to boost an NLP system's performance on other important dialogue comprehension tasks. In this paper, we propose a novel type of dialogue summarization task - STRUctured DiaLoguE Summarization - that can help pre-trained language models to better understand dialogues and improve their performance on important dialogue comprehension tasks. We further colle…
In this paper, we propose the scheme for annotating large-scale multi-party chat dialogues for discourse parsing and machine comprehension. The main goal of this project is to help understand multi-party dialogues. Our dataset is based on the Ubuntu Chat Corpus. For each multi-party dialogue, we annotate the discourse structure and question-answer pairs for dialogues. As we know, this is the first large scale corpus for multi-party dialogues discourse parsing, and we firstly propose the task for multi-party dialogues machine reading comprehension.
UNC Chapel Hill（北卡罗来纳大学教堂山分校）；Tencent AI Lab（腾讯人工智能实验室）
Comprehending a dialogue requires a model to capture diverse kinds of key information in the utterances, which are either scattered around or implicitly implied in different turns of conversations. Therefore, dialogue comprehension requires diverse capabilities such as paraphrasing, summarizing, and commonsense reasoning. Towards the objective of pre-training a zero-shot dialogue comprehension model, we develop a novel narrative-guided pre-training strategy that learns by narrating the key information from a dialogue input. However, the dialogue-narrative parallel corpus for such a pre-trainin…
Harbin Institute of Technology（哈尔滨工业大学）；National University of Singapore（新加坡国立大学）
Multiparty Dialogue Machine Reading Comprehension (MRC) differs from traditional MRC as models must handle the complex dialogue discourse structure, previously unconsidered in traditional MRC. To fully exploit such discourse structure in multiparty dialogue, we present a discourse-aware dialogue graph neural network, DADgraph, which explicitly constructs the dialogue graph using discourse dependency links and discourse relations. To validate our model, we perform experiments on the Molweni corpus, a large-scale MRC dataset built over multiparty dialogue annotated with discourse structure. Expe…
Cornell University（康奈尔大学）；Tencent AI Lab（腾讯人工智能实验室）；University of Washington（华盛顿大学）；Allen Institute for Artificial Intelligence（艾伦人工智能研究所）
We present DREAM, the first dialogue-based multiple-choice reading comprehension dataset. Collected from English-as-a-foreign-language examinations designed by human experts to evaluate the comprehension level of Chinese learners of English, our dataset contains 10,197 multiple-choice questions for 6,444 dialogues. In contrast to existing reading comprehension datasets, DREAM is the first to focus on in-depth multi-turn multi-party dialogue understanding. DREAM is likely to present significant challenges for existing reading comprehension systems: 84% of answers are non-extractive, 85% of ques…
Multi-party dialogue machine reading comprehension (MRC) brings tremendous challenge since it involves multiple speakers at one dialogue, resulting in intricate speaker information flows and noisy dialogue contexts. To alleviate such difficulties, previous models focus on how to incorporate these information using complex graph-based modules and additional manually labeled data, which is usually rare in real scenarios. In this paper, we design two labour-free self- and pseudo-self-supervised prediction tasks on speaker and key-utterance to implicitly model the speaker information flows, and ca…
Graduate School of Artificial Intelligence, POSTECH（浦项科技大学人工智能研究生院）；Department of Computer Science and Engineering, POSTECH（浦项科技大学计算机科学与工程系）
Few-shot dialogue state tracking (DST) model tracks user requests in dialogue with reliable accuracy even with a small amount of data. In this paper, we introduce an ontology-free few-shot DST with self-feeding belief state input. The self-feeding belief state input increases the accuracy in multi-turn dialogue by summarizing previous dialogue. Also, we newly developed a slot-gate auxiliary task. This new auxiliary task helps classify whether a slot is mentioned in the dialogue. Our model achieved the best score in a few-shot setting for four domains on multiWOZ 2.0.
Multi-party dialogue machine reading comprehension (MRC) raises an even more challenging understanding goal on dialogue with more than two involved speakers, compared with the traditional plain passage style MRC. To accurately perform the question-answering (QA) task according to such multi-party dialogue, models have to handle fundamentally different discourse relationships from common non-dialogue plain text, where discourse relations are supposed to connect two far apart utterances in a linguistics-motivated way.To further explore the role of such unusual discourse structure on the correlat…
Institute for Infocomm Research (I2R), A*STAR（新加坡科技研究局资讯通信研究院）
There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural language processing suggest that large-scale pre-trained language backbones could be leveraged for such machine comprehension and information extraction tasks. Yet, due to the gap between pre-training and downstream clinical domains, it remains challenging to exploit the generic backbones for domain-specific applications. Therefore, in this work, we propose a…
Advancing Multi-Party Dialogue Framework with Speaker-ware Contrastive Learning
School of Computer Science and Engineering, Northwestern Polytechnical University（计算机科学与工程学院，西北工业大学）；School of Computer Science and Technology, Xidian University（计算机科学与技术学院，西安电子科技大学）；School of Artificial Intelligence and Big Data, Henan University of Technology（人工智能与大数据学院，河南理工大学）
Institute for Infocomm Research, A*STAR, Singapore（信息通信研究院（A*STAR），新加坡）
While multi-party conversations are often less structured than monologues and documents, they are implicitly organized by semantic level correlations across the interactive turns, and dialogue discourse analysis can be applied to predict the dependency structure and relations between the elementary discourse units, and provide feature-rich structural information for downstream tasks. However, the existing corpora with dialogue discourse annotation are collected from specific domains with limited sample sizes, rendering the performance of data-driven approaches poor on incoming dialogues withou…
Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）；Changi General Hospital（樟宜综合医院）
Data for human-human spoken dialogues for research and development are currently very limited in quantity, variety, and sources; such data are even scarcer in healthcare. In this work, we investigate fast prototyping of a dialogue comprehension system by leveraging on minimal nurse-to-patient conversations. We propose a framework inspired by nurse-initiated clinical symptom monitoring conversations to construct a simulated human-human dialogue dataset, embodying linguistic characteristics of spoken interactions like thinking aloud, self-contradiction, and topic drift. We then adopt an establis…
Multi-choice machine reading comprehension (MRC) requires models to choose the correct answer from candidate options given a passage and a question. Our research focuses dialogue-based MRC, where the passages are multi-turn dialogues. It suffers from two challenges, the answer selection decision is made without support of latently helpful commonsense, and the multi-turn context may hide considerable irrelevant information. This work thus makes the first attempt to tackle those two challenges by extracting substantially important turns and utilizing external knowledge to enhance the representat…
Pingan Life Insurance of China, Ltd（中国平安人寿保险股份有限公司）
This paper describes our approach in DSTC 8 Track 4: Schema-Guided Dialogue State Tracking. The goal of this task is to predict the intents and slots in each user turn to complete the dialogue state tracking (DST) based on the information provided by the task's schema. Different from traditional stage-wise DST, we propose an end-to-end DST system to avoid error accumulation between the dialogue turns. The DST system consists of a machine reading comprehension (MRC) model for non-categorical slots and a Wide & Deep model for categorical slots. As far as we know, this is the first time that MRC …
Peking University（北京大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Existing neural models for dialogue response generation assume that utterances are sequentially organized. However, many real-world dialogues involve multiple interlocutors (i.e., multi-party dialogues), where the assumption does not hold as utterances from different interlocutors can occur "in parallel." This paper generalizes existing sequence-based models to a Graph-Structured neural Network (GSN) for dialogue modeling. The core of GSN is a graph-based encoder that can model the information flow along the graph-structured dialogues (two-party sequential dialogues are a special case). Experi…
Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）；School of Cyber Security, University of Chinese Academy of Sciences（中国科学院大学网络空间安全学院）；Pattern Recognition Center, WeChat AI, Tencent Inc（腾讯公司微信AI模式识别中心）
In this work, we focus on dialogue reading comprehension (DRC), a task extracting answer spans for questions from dialogues. Dialogue context modeling in DRC is tricky due to complex speaker information and noisy dialogue context. To solve the two problems, previous research proposes two self-supervised tasks respectively: guessing who a randomly masked speaker is according to the dialogue and predicting which utterance in the dialogue contains the answer. Although these tasks are effective, there are still urging problems: (1) randomly masking speakers regardless of the question cannot map th…
This paper investigates the application of machine learning (ML) techniques to enable intelligent systems to learn multi-party turn-taking models from dialogue logs. The specific ML task consists of determining who speaks next, after each utterance of a dialogue, given who has spoken and what was said in the previous utterances. With this goal, this paper presents comparisons of the accuracy of different ML techniques such as Maximum Likelihood Estimation (MLE), Support Vector Machines (SVM), and Convolutional Neural Networks (CNN) architectures, with and without utterance data. We present thr…
Shanghai Jiao Tong University（上海交通大学）；MoE Key Lab of Artificial Intelligence, AI Institute, Shanghai Jiao Tong University（教育部人工智能重点实验室、上海交通大学人工智能研究院）
Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques, especially the recent pre-trained language models (PrLMs). Among these studies, the fundamental yet challenging type of task is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the technical perspective of dialogue modeling for the dia…
Beijing University of Technology（北京工业大学）；Tencent AI Lab（腾讯AI实验室）；Tsinghua University（清华大学）；The Chinese University of Hong Kong（香港中文大学）；University of Southern California（南加州大学）
Maintaining a consistent persona is essential for building a human-like conversational model. However, the lack of attention to the partner makes the model more egocentric: they tend to show their persona by all means such as twisting the topic stiffly, pulling the conversation to their own interests regardless, and rambling their persona with little curiosity to the partner. In this work, we propose COSPLAY(COncept Set guided PersonaLized dialogue generation Across both partY personas) that considers both parties as a "team": expressing self-persona while keeping curiosity toward the partner,…
Training machines to understand natural language and interact with humans is an elusive and essential task of artificial intelligence. A diversity of dialogue systems has been designed with the rapid development of deep learning techniques, especially the recent pre-trained language models (PrLMs). Among these studies, the fundamental yet challenging type of task is dialogue comprehension whose role is to teach the machines to read and comprehend the dialogue context before responding. In this paper, we review the previous methods from the technical perspective of dialogue modeling for the dia…
Tangled multi-party dialogue contexts lead to challenges for dialogue reading comprehension, where multiple dialogue threads flow simultaneously within a common dialogue record, increasing difficulties in understanding the dialogue history for both human and machine. Previous studies mainly focus on utterance encoding methods with carefully designed features but pay inadequate attention to characteristic features of the structure of dialogues. We specially take structure factors into account and design a novel model for dialogue disentangling. Based on the fact that dialogues are constructed o…
Harbin Institute of Technology（哈尔滨工业大学）；National University of Singapore（新加坡国立大学）；Peng Cheng Laboratory（鹏城实验室）
Research into the area of multiparty dialog has grown considerably over recent years. We present the Molweni dataset, a machine reading comprehension (MRC) dataset with discourse structure built over multiparty dialog. Molweni's source samples from the Ubuntu Chat Corpus, including 10,000 dialogs comprising 88,303 utterances. We annotate 30,066 questions on this corpus, including both answerable and unanswerable questions. Molweni also uniquely contributes discourse dependency annotations in a modified Segmented Discourse Representation Theory (SDRT; Asher et al., 2016) style for all of its mu…
Humans use language to refer to entities in the external world. Motivated by this, in recent years several models that incorporate a bias towards learning entity representations have been proposed. Such entity-centric models have shown empirical success, but we still know little about why. In this paper we analyze the behavior of two recently proposed entity-centric models in a referential task, Entity Linking in Multi-party Dialogue (SemEval 2018 Task 4). We show that these models outperform the state of the art on this task, and that they do better on lower frequency entities than a counterp…
Multi-turn dialogue reading comprehension aims to teach machines to read dialogue contexts and solve tasks such as response selection and answering questions. The major challenges involve noisy history contexts and especial prerequisites of commonsense knowledge that is unseen in the given material. Existing works mainly focus on context and response matching approaches. This work thus makes the first attempt to tackle the above two challenges by extracting substantially important turns as pivot utterances and utilizing external knowledge to enhance the representation of context. We propose a …
Pre-trained language models (PrLMs) have demonstrated superior performance due to their strong ability to learn universal language representations from self-supervised pre-training. However, even with the help of the powerful PrLMs, it is still challenging to effectively capture task-related knowledge from dialogue texts which are enriched by correlations among speaker-aware utterances. In this work, we present SPIDER, Structural Pre-traIned DialoguE Reader, to capture dialogue exclusive features. To simulate the dialogue-like features, we propose two training objectives in addition to the ori…
Academia Sinica（中央研究院）；Carnegie Mellon University（卡内基梅隆大学）
Feeling emotion is a critical characteristic to distinguish people from machines. Among all the multi-modal resources for emotion detection, textual datasets are those containing the least additional information in addition to semantics, and hence are adopted widely for testing the developed systems. However, most of the textual emotional datasets consist of emotion labels of only individual words, sentences or documents, which makes it challenging to discuss the contextual flow of emotions. In this paper, we introduce EmotionLines, the first dataset with emotions labeling on all utterances in…
Dialogue state tracking (DST) is at the heart of task-oriented dialogue systems. However, the scarcity of labeled data is an obstacle to building accurate and robust state tracking systems that work across a variety of domains. Existing approaches generally require some dialogue data with state information and their ability to generalize to unknown domains is limited. In this paper, we propose using machine reading comprehension (RC) in state tracking from two perspectives: model architectures and datasets. We divide the slot types in dialogue state into categorical or extractive to borrow the…
DialogueAgents: A Hybrid Agent-Based Speech Synthesis Framework for Multi-Party Dialogue
State Key Laboratory of Networking and Switching Technology, Beijing University of Posts and Telecommunications（网络与交换技术国家重点实验室，北京邮电大学）；Department of Computer Science and Engineering, Hong Kong University of Science and Technology (Guangzhou)（香港科技大学（广州）计算机科学与工程系）；Hong Kong University of Science and Technology（香港科技大学）
Can MLLMs Generalize to Multi-Party dialog? Exploring Multilingual Response Generation in Complex Scenarios
School of Computer Science and Engineering, Northwestern Polytechnical University（计算机科学与工程学院，西北工业大学）；School of Computer Science and Technology, Xidian University（计算机科学与技术学院，西安电子科技大学）；School of Artificial Intelligence and Big Data, Henan University of Technology（人工智能与大数据学院，河南工业大学）
This paper analyzes challenges in cloze-style reading comprehension on multiparty dialogue and suggests two new tasks for more comprehensive predictions of personal entities in daily conversations. We first demonstrate that there are substantial limitations to the evaluation methods of previous work, namely that randomized assignment of samples to training and test data substantially decreases the complexity of cloze-style reading comprehension. According to our analysis, replacing the random data split with a chronological data split reduces test accuracy on previous single-variable passage c…
Tsinghua University（清华大学）；Institute for Artificial Intelligence, Tsinghua University (THUAI)（清华大学人工智能研究院）；Beijing National Research Center for Information Science and Technology（北京信息科学与技术国家研究中心）
Discourse structures are beneficial for various NLP tasks such as dialogue understanding, question answering, sentiment analysis, and so on. This paper presents a deep sequential model for parsing discourse dependency structures of multi-party dialogues. The proposed model aims to construct a discourse dependency tree by predicting dependency relations and constructing the discourse structure jointly and alternately. It makes a sequential scan of the Elementary Discourse Units (EDUs) in a dialogue. For each EDU, the model decides to which previous EDU the current one should link and what the c…
Tata Consultancy Services Limited（塔塔咨询服务有限公司）；Indian Institute of Technology Kharagpur（印度理工学院卡哈拉格普尔分校）；Aristotle University of Thessaloniki（塞萨洛尼基亚里士多德大学）
Multi-party dialogues are common in enterprise social media on technical as well as non-technical topics. The outcome of a conversation may be positive or negative. It is important to analyze why a dialogue ends with a particular sentiment from the point of view of conflict analysis as well as future collaboration design. We propose an explainable time series mining algorithm for such analysis. A dialogue is represented as an attributed time series of occurrences of keywords, EMPATH categories, and inferred sentiments at various points in its progress. A special decision tree, with decision me…
University of Chinese Academy of Sciences（中国科学院大学）；Alibaba AI Labs（阿里巴巴人工智能实验室）
Conventional chatbots focus on two-party response generation, which simplifies the real dialogue scene. In this paper, we strive toward a novel task of Response Generation on Multi-Party Chatbot (RGMPC), where the generated responses heavily rely on the interlocutors' roles (e.g., speaker and addressee) and their utterances. Unfortunately, complex interactions among the interlocutors' roles make it challenging to precisely capture conversational contexts and interlocutors' information. Facing this challenge, we present a response generation model which incorporates Interlocutor-aware Contexts …
National University of Singapore（新加坡国立大学）；Instituto Politécnico Nacional（墨西哥国立理工学院）；Nanyang Technological University（南洋理工大学）；University of Michigan（密歇根大学）
Emotion recognition in conversations is a challenging task that has recently gained popularity due to its potential applications. Until now, however, a large-scale multimodal multi-party emotional conversational database containing more than two speakers per dialogue was missing. Thus, we propose the Multimodal EmotionLines Dataset (MELD), an extension and enhancement of EmotionLines. MELD contains about 13,000 utterances from 1,433 dialogues from the TV-series Friends. Each utterance is annotated with emotion and sentiment labels, and encompasses audio, visual and textual modalities. We propo…
