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arXiv 2108.04766cs.CRcs.CYcs.HC
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上当受骗:一项关于人们电子邮件回复行为的实证研究

Falling for Phishing: An Empirical Investigation into People's Email Response Behaviors

Asangi Jayatilaka, Nalin Asanka Gamagedara Arachchilage, Muhammad Ali Babar

摘要:

尽管有复杂的网络钓鱼电子邮件检测系统,以及培训和意识计划,但人们继续被网络钓鱼电子邮件欺骗。为了更好地理解为什么钓鱼电子邮件攻击仍然有效以及如何最好地减轻它们,我们进行了一项实证研究,以调查人们在阅读电子邮件时的思维过程。我们使用了一种基于角色扮演的“大声思考”方法和后续访谈,从19名参与者中收集数据。该实验使用模拟的Web电子邮件客户端进行,并根据给定的场景调整真实的网络钓鱼和合法电子邮件。通过对收集到的数据进行分析,我们确定了影响人们对网络钓鱼和合法电子邮件的响应决策的11个因素。此外,基于用户研究结果,我们讨论了新的见解,在一般的电子邮件决策行为,可能使人们容易受到网络钓鱼攻击的缺陷。

英文摘要:

Despite sophisticated phishing email detection systems, and training and awareness programs, humans continue to be tricked by phishing emails. In an attempt to better understand why phishing email attacks still work and how best to mitigate them, we have carried out an empirical study to investigate people's thought processes when reading their emails. We used a scenario-based role-play "think aloud" method and follow-up interviews to collect data from 19 participants. The experiment was conducted using a simulated web email client, and real phishing and legitimate emails adapted to the given scenario. The analysis of the collected data has enabled us to identify eleven factors that influence people's response decisions to both phishing and legitimate emails. Furthermore, based on the user study findings, we discuss novel insights into flaws in the general email decision-making behaviors that could make people susceptible to phishing attacks.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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