This work focuses on the context of software explainability, which is the production of software capable of explaining to users the dynamics that govern its internal functioning. User models that include information about their requirements and their perceptions of explainability are fundamental when building software with such capability. This study investigates the process of creating personas that include information about users' explainability perceptions and needs. The proposed approach is based on data collection with questionnaires, modeling of empathy maps, grouping the maps, generating personas from them and evaluation employing the Persona Perception Scale method. In an empirical study, personas are created from 61 users' response data to a questionnaire. The generated personas are evaluated by 60 users and 38 designers considering attributes of the Persona Perception Scale method. The results include a set of 5 distinct personas that users rate as representative of them at an average level of 3.7 out of 5, and designers rate as having quality 3.5 out of 5. The median rate is 4 out of 5 in the majority of criteria judged by users and designers. Both the personas and their creation and evaluation approach are contributions of this study to the design of software that satisfies the explainability requirement.
Do We Care About Personalization and Explainability? An Interview Study with News Recommendation Engineers
University of Amsterdam（阿姆斯特丹大学）；Jheronimus Academy of Data Science（耶罗尼穆斯数据科学学院）；Birla Institute of Technology & Science, Pilani（比拉理工学院皮拉尼校区）；Eindhoven University of Technology（埃因霍温理工大学）
Creating and Evaluating Personas Using Generative AI: A Scoping Review of 81 Articles
University of Vaasa（瓦萨大学）；Aalto University（阿尔托大学）；University of Arizona（亚利桑那大学）；Qatar Computing Research Institute, Hamad Bin Khalifa University（卡塔尔计算研究所，哈马德·本·卡西姆大学）
Persona-Based Requirements Engineering for Explainable Multi-Agent Educational Systems: A Scenario Simulator for Clinical Reasoning Training
School of Information Technology University of Cincinnati, OH Cincinnati, USA（信息科技学院 奥地利辛辛那提大学）；College of Medicine University of Cincinnati, OH Cincinnati, USA（医学院 奥地利辛辛那提大学）
