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arXiv 1706.04524cs.HCcs.IR
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评估移动设备上的个人助理

Evaluating Personal Assistants on Mobile devices

Julia Kiseleva, Maarten de Rijke

摘要:

iPhone于2007年推出,但从根本上改变了我们与在线信息互动的方式。移动设备与传统的基于命令和点击的用户界面有着根本的不同,现在允许使用细粒度的触摸和滑动信号进行基于手势的交互。由于在移动设备上使用语音控制的智能个人助理的快速增长,例如微软的Cortana,Google Now和Apple的Siri,移动设备已经变得个性化,使我们能够随时在线,并帮助我们完成任何任务,无论是在工作中还是在日常生活中,使上下文成为考虑的关键因素。移动使用现在已经超过了桌面使用,并且仍在快速增长,但我们培训和评估个人助理的主要方式仍然基于(并框定在)经典的桌面交互,专注于显式查询,点击和停留时间。然而,由于具有基于手势和语音的控制的触摸屏以及变化的使用上下文,在汽车里,骑自行车,经常使今天的用户满意度评估的假设无效。迫切需要了解基于语音和手势的交互,以适当的方式考虑所有交互信号和上下文。我们提出了一个研究议程,开发方法来评估和提高上下文感知的用户满意度与移动交互使用基于手势的信号在规模。

英文摘要:

The iPhone was introduced only a decade ago in 2007 but has fundamentally changed the way we interact with online information. Mobile devices differ radically from classic command-based and point-and-click user interfaces, now allowing for gesture-based interaction using fine-grained touch and swipe signals. Due to the rapid growth in the use of voice-controlled intelligent personal assistants on mobile devices, such as Microsoft's Cortana, Google Now, and Apple's Siri, mobile devices have become personal, allowing us to be online all the time, and assist us in any task, both in work and in our daily lives, making context a crucial factor to consider. Mobile usage is now exceeding desktop usage, and is still growing at a rapid rate, yet our main ways of training and evaluating personal assistants are still based on (and framed in) classical desktop interactions, focusing on explicit queries, clicks, and dwell time spent. However, modern user interaction with mobile devices is radically different due to touch screens with a gesture- and voice-based control and the varying context of use, e.g., in a car, by bike, often invalidating the assumptions underlying today's user satisfaction evaluation. There is an urgent need to understand voice- and gesture-based interaction, taking all interaction signals and context into account in appropriate ways. We propose a research agenda for developing methods to evaluate and improve context-aware user satisfaction with mobile interactions using gesture-based signals at scale.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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