主动式语音代理设计中的语音中断
Eliciting Spoken Interruptions to Inform Proactive Speech Agent Design
摘要：
当前的语音代理交互通常是用户发起的，限制了它们可以提供的交互。未来的功能将要求代理主动，有时会打断用户。很少有人知道这些口头中断应该如何设计，特别是在紧急中断的情况下。我们希望通过调查人们如何打断其他人从事复杂的任务，告知主动代理中断的设计。因此，我们开发了一种新的技术，以引起人类的口头中断的人从事其他任务。我们发现，人们在紧急情况下会更快地打断别人。一些参与者使用访问仪式来预先警告中断，但大多数人很少使用它们。人们在时间中断中平衡速度和准确性，通常使用他们中断的任务的线索。人们还改变了措辞和中断的交付，以反映紧急情况。我们讨论了我们的研究结果如何可以告知语音代理设计，以及我们的范式如何可以帮助深入了解人类在新的背景下中断。
英文摘要：
Current speech agent interactions are typically user-initiated, limiting the interactions they can deliver. Future functionality will require agents to be proactive, sometimes interrupting users. Little is known about how these spoken interruptions should be designed, especially in urgent interruption contexts. We look to inform design of proactive agent interruptions through investigating how people interrupt others engaged in complex tasks. We therefore developed a new technique to elicit human spoken interruptions of people engaged in other tasks. We found that people interrupted sooner when interruptions were urgent. Some participants used access rituals to forewarn interruptions, but most rarely used them. People balanced speed and accuracy in timing interruptions, often using cues from the task they interrupted. People also varied phrasing and delivery of interruptions to reflect urgency. We discuss how our findings can inform speech agent design and how our paradigm can help gain insight into human interruptions in new contexts.
机构、总结、中文摘要均由AI分析而来，可能存在错误，请以论文正文为准。
