Automatically and accurately identifying user intents and filling the associated slots from their spoken language are critical to the success of dialogue systems. Traditional methods require manually defining the DOMAIN-INTENT-SLOT schema and asking many domain experts to annotate the corresponding utterances, upon which neural models are trained. This procedure brings the challenges of information sharing hindering, out-of-schema, or data sparsity in open-domain dialogue systems. To tackle these challenges, we explore a new task of {\em automatic intent-slot induction} and propose a novel domain-independent tool. That is, we design a coarse-to-fine three-step procedure including Role-labeling, Concept-mining, And Pattern-mining (RCAP): (1) role-labeling: extracting keyphrases from users' utterances and classifying them into a quadruple of coarsely-defined intent-roles via sequence labeling; (2) concept-mining: clustering the extracted intent-role mentions and naming them into abstract fine-grained concepts; (3) pattern-mining: applying the Apriori algorithm to mine intent-role patterns and automatically inferring the intent-slot using these coarse-grained intent-role labels and fine-grained concepts. Empirical evaluations on both real-world in-domain and out-of-domain datasets show that: (1) our RCAP can generate satisfactory SLU schema and outperforms the state-of-the-art supervised learning method; (2) our RCAP can be directly applied to out-of-domain datasets and gain at least 76\% improvement of F1-score on intent detection and 41\% improvement of F1-score on slot filling; (3) our RCAP exhibits its power in generic intent-slot extractions with less manual effort, which opens pathways for schema induction on new domains and unseen intent-slot discovery for generalizable dialogue systems.
It is expensive and difficult to obtain the large number of sentence-level intent and token-level slot label annotations required to train neural network (NN)-based Natural Language Understanding (NLU) components of task-oriented dialog systems, especially for the many real world tasks that have a large and growing number of intents and slot types. While zero shot learning approaches that require no labeled examples -- only features and auxiliary information -- have been proposed only for slot labeling, we show that one can profitably perform joint zero-shot intent classification and slot labe…
University of California, Davis（加州大学戴维斯分校）；Google Research（谷歌研究院）
Carefully-designed schemas describing how to collect and annotate dialog corpora are a prerequisite towards building task-oriented dialog systems. In practical applications, manually designing schemas can be error-prone, laborious, iterative, and slow, especially when the schema is complicated. To alleviate this expensive and time consuming process, we propose an unsupervised approach for slot schema induction from unlabeled dialog corpora. Leveraging in-domain language models and unsupervised parsing structures, our data-driven approach extracts candidate slots without constraints, followed b…
Intent Recognition and Slot Identification are crucial components in spoken language understanding (SLU) systems. In this paper, we present a novel approach towards both these tasks in the context of low resourced and unwritten languages. We present an acoustic based SLU system that converts speech to its phonetic transcription using a universal phone recognition system. We build a word-free natural language understanding module that does intent recognition and slot identification from these phonetic transcription. Our proposed SLU system performs competitively for resource rich scenarios and …
Intent Classification (IC) and Slot Labeling (SL) models, which form the basis of dialogue systems, often encounter noisy data in real-word environments. In this work, we investigate how robust IC/SL models are to noisy data. We collect and publicly release a test-suite for seven common noise types found in production human-to-bot conversations (abbreviations, casing, misspellings, morphological variants, paraphrases, punctuation and synonyms). On this test-suite, we show that common noise types substantially degrade the IC accuracy and SL F1 performance of state-of-the-art BERT-based IC/SL mo…
University of Trento（特伦托大学）；Fondazione Bruno Kessler（布鲁诺·凯斯勒基金会）
In recent years, fostered by deep learning technologies and by the high demand for conversational AI, various approaches have been proposed that address the capacity to elicit and understand user's needs in task-oriented dialogue systems. We focus on two core tasks, slot filling (SF) and intent classification (IC), and survey how neural-based models have rapidly evolved to address natural language understanding in dialogue systems. We introduce three neural architectures: independent model, which model SF and IC separately, joint models, which exploit the mutual benefit of the two tasks simult…
Chongqing University（重庆大学）；iFLYTEK Research（讯飞研究院）；University of Science and Technology of China（中国科学技术大学）；State Key Laboratory of Cognitive Intelligence（认知智能国家重点实验室）
Intent recognition is critical for task-oriented dialogue systems. However, for emerging domains and new services, it is difficult to accurately identify the key intent of a conversation due to time-consuming data annotation and comparatively poor model transferability. Therefore, the automatic induction of dialogue intention is very important for intelligent dialogue systems. This paper presents our solution to Track 2 of Intent Induction from Conversations for Task-Oriented Dialogue at the Eleventh Dialogue System Technology Challenge (DSTC11). The essence of intention clustering lies in dis…
Intent detection and slot filling are two main tasks in natural language understanding and play an essential role in task-oriented dialogue systems. The joint learning of both tasks can improve inference accuracy and is popular in recent works. However, most joint models ignore the inference latency and cannot meet the need to deploy dialogue systems at the edge. In this paper, we propose a Fast Attention Network (FAN) for joint intent detection and slot filling tasks, guaranteeing both accuracy and latency. Specifically, we introduce a clean and parameter-refined attention module to enhance t…
Understanding passenger intents and extracting relevant slots are important building blocks towards developing a contextual dialogue system responsible for handling certain vehicle-passenger interactions in autonomous vehicles (AV). When the passengers give instructions to AMIE (Automated-vehicle Multimodal In-cabin Experience), the agent should parse such commands properly and trigger the appropriate functionality of the AV system. In our AMIE scenarios, we describe usages and support various natural commands for interacting with the vehicle. We collected a multimodal in-cabin data-set with m…
University College London（伦敦大学学院）；Uppsala University（乌普萨拉大学）
An indispensable component in task-oriented dialogue systems is the dialogue state tracker, which keeps track of users' intentions in the course of conversation. The typical approach towards this goal is to fill in multiple pre-defined slots that are essential to complete the task. Although various dialogue state tracking methods have been proposed in recent years, most of them predict the value of each slot separately and fail to consider the correlations among slots. In this paper, we propose a slot self-attention mechanism that can learn the slot correlations automatically. Specifically, a …
With the advent of conversational assistants, like Amazon Alexa, Google Now, etc., dialogue systems are gaining a lot of traction, especially in industrial setting. These systems typically consist of Spoken Language understanding component which, in turn, consists of two tasks - Intent Classification (IC) and Slot Labeling (SL). Generally, these two tasks are modeled together jointly to achieve best performance. However, this joint modeling adds to model obfuscation. In this work, we first design framework for a modularization of joint IC-SL task to enhance architecture transparency. Then, we …
Task oriented language understanding in dialog systems is often modeled using intents (task of a query) and slots (parameters for that task). Intent detection and slot tagging are, in turn, modeled using sentence classification and word tagging techniques respectively. Similar to adversarial attack problems with computer vision models discussed in existing literature, these intent-slot tagging models are often over-sensitive to small variations in input -- predicting different and often incorrect labels when small changes are made to a query, thus reducing their accuracy and reliability. Howev…
We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into …
Understanding passenger intents from spoken interactions and car's vision (both inside and outside the vehicle) are important building blocks towards developing contextual dialog systems for natural interactions in autonomous vehicles (AV). In this study, we continued exploring AMIE (Automated-vehicle Multimodal In-cabin Experience), the in-cabin agent responsible for handling certain multimodal passenger-vehicle interactions. When the passengers give instructions to AMIE, the agent should parse such commands properly considering available three modalities (language/text, audio, video) and tri…
Inspired by recent work in meta-learning and generative teaching networks, we propose a framework called Generative Conversational Networks, in which conversational agents learn to generate their own labelled training data (given some seed data) and then train themselves from that data to perform a given task. We use reinforcement learning to optimize the data generation process where the reward signal is the agent's performance on the task. The task can be any language-related task, from intent detection to full task-oriented conversations. In this work, we show that our approach is able to g…
Samsung R&D Institute（三星研发院）；Indian Institute of Technology（印度理工学院）
Recent joint intent detection and slot tagging models have seen improved performance when compared to individual models. In many real-world datasets, the slot labels and values have a strong correlation with their intent labels. In such cases, the intent label information may act as a useful feature to the slot tagging model. In this paper, we examine the effect of leveraging intent label features through 3 techniques in the slot tagging task of joint intent and slot detection models. We evaluate our techniques on benchmark spoken language datasets SNIPS and ATIS, as well as over a large priva…
Intent detection and slot filling are two fundamental tasks for building a spoken language understanding (SLU) system. Multiple deep learning-based joint models have demonstrated excellent results on the two tasks. In this paper, we propose a new joint model with a wheel-graph attention network (Wheel-GAT) which is able to model interrelated connections directly for intent detection and slot filling. To construct a graph structure for utterances, we create intent nodes, slot nodes, and directed edges. Intent nodes can provide utterance-level semantic information for slot filling, while slot no…
School of Engineering, Westlake University（西湖大学工学院）；Institute of Advanced Technology, Westlake Institute for Advanced Study（西湖高等研究院前沿技术研究所）；Research Center for Social Computing and Information Retrieval, Harbin Institute of Technology（哈尔滨工业大学社会计算与信息检索研究中心）；School of Computer Science and Technology, Beijing Institute of Technology（北京理工大学计算机科学与技术学院）
Dialogue state modules are a useful component in a task-oriented dialogue system. Traditional methods find dialogue states by manually labeling training corpora, upon which neural models are trained. However, the labeling process can be costly, slow, error-prone, and more importantly, cannot cover the vast range of domains in real-world dialogues for customer service. We propose the task of dialogue state induction, building two neural latent variable models that mine dialogue states automatically from unlabeled customer service dialogue records. Results show that the models can effectively fi…
Natural Language Understanding (NLU) is a core component of dialog systems. It typically involves two tasks - intent classification (IC) and slot labeling (SL), which are then followed by a dialogue management (DM) component. Such NLU systems cater to utterances in isolation, thus pushing the problem of context management to DM. However, contextual information is critical to the correct prediction of intents and slots in a conversation. Prior work on contextual NLU has been limited in terms of the types of contextual signals used and the understanding of their impact on the model. In this work…
Task-oriented dialogue (TOD) systems are required to identify key information from conversations for the completion of given tasks. Such information is conventionally specified in terms of intents and slots contained in task-specific ontology or schemata. Since these schemata are designed by system developers, the naming convention for slots and intents is not uniform across tasks, and may not convey their semantics effectively. This can lead to models memorizing arbitrary patterns in data, resulting in suboptimal performance and generalization. In this paper, we propose that schemata should b…
In task-oriented dialogue systems, Dialogue State Tracking (DST) aims to extract users' intentions from the dialogue history. Currently, most existing approaches suffer from error propagation and are unable to dynamically select relevant information when utilizing previous dialogue states. Moreover, the relations between the updates of different slots provide vital clues for DST. However, the existing approaches rely only on predefined graphs to indirectly capture the relations. In this paper, we propose a Dialogue State Distillation Network (DSDN) to utilize relevant information of previous d…
University of Michigan（密歇根大学）；Bloomberg（彭博）；Vanderbilt University（范德堡大学）
The standard task-oriented dialogue pipeline uses intent classification and slot-filling to interpret user utterances. While this approach can handle a wide range of queries, it does not extract the information needed to handle more complex queries that contain relationships between slots. We propose integration of relation extraction into this pipeline as an effective way to expand the capabilities of dialogue systems. We evaluate our approach by using an internal dataset with slot and relation annotations spanning three domains. Finally, we show how slot-filling annotation schemes can be sim…
Utterance-level intent detection and token-level slot filling are two key tasks for natural language understanding (NLU) in task-oriented systems. Most existing approaches assume that only a single intent exists in an utterance. However, there are often multiple intents within an utterance in real-life scenarios. In this paper, we propose a multi-intent NLU framework, called SLIM, to jointly learn multi-intent detection and slot filling based on BERT. To fully exploit the existing annotation data and capture the interactions between slots and intents, SLIM introduces an explicit slot-intent cl…
In this paper, we introduce a methodology for predicting intent and slots of a query for a chatbot that answers career-related queries. We take a multi-staged approach where both the processes (intent-classification and slot-tagging) inform each other's decision-making in different stages. The model breaks down the problem into stages, solving one problem at a time and passing on relevant results of the current stage to the next, thereby reducing search space for subsequent stages, and eventually making classification and tagging more viable after each stage. We also observe that relaxing rule…
Peking University（北京大学）；University of Washington（华盛顿大学）；Wuhan University（武汉大学）
Slot filling and intent detection are two main tasks in spoken language understanding (SLU) system. In this paper, we propose a novel non-autoregressive model named SlotRefine for joint intent detection and slot filling. Besides, we design a novel two-pass iteration mechanism to handle the uncoordinated slots problem caused by conditional independence of non-autoregressive model. Experiments demonstrate that our model significantly outperforms previous models in slot filling task, while considerably speeding up the decoding (up to X 10.77). In-depth analyses show that 1) pretraining schemes co…
Australian Artificial Intelligence Institute（澳大利亚人工智能研究所）；University of Technology Sydney（悉尼科技大学）；Centre for Frontier Artificial Intelligence Research（前沿人工智能研究中心）；A*STAR（新加坡科技研究局）
Recent graph-based models for joint multiple intent detection and slot filling have obtained promising results through modeling the guidance from the prediction of intents to the decoding of slot filling. However, existing methods (1) only model the \textit{unidirectional guidance} from intent to slot; (2) adopt \textit{homogeneous graphs} to model the interactions between the slot semantics nodes and intent label nodes, which limit the performance. In this paper, we propose a novel model termed Co-guiding Net, which implements a two-stage framework achieving the \textit{mutual guidances} betw…
Samsung R&D Institute, India - Bangalore（三星研发研究所印度班加罗尔分部）
Intent and Slot Identification are two important tasks in Spoken Language Understanding (SLU). For a natural language utterance, there is a high correlation between these two tasks. A lot of work has been done on each of these using Recurrent-Neural-Networks (RNN), Convolution Neural Networks (CNN) and Attention based models. Most of the past work used two separate models for intent and slot prediction. Some of them also used sequence-to-sequence type models where slots are predicted after evaluating the utterance-level intent. In this work, we propose a parallel Intent and Slot Prediction tec…
Samsung Research America（三星美国研究院）；Carnegie Mellon University（卡内基梅隆大学）
Joint intent detection and slot filling is a key research topic in natural language understanding (NLU). Existing joint intent and slot filling systems analyze and compute features collectively for all slot types, and importantly, have no way to explain the slot filling model decisions. In this work, we propose a novel approach that: (i) learns to generate additional slot type specific features in order to improve accuracy and (ii) provides explanations for slot filling decisions for the first time in a joint NLU model. We perform an additional constrained supervision using a set of binary cla…
Vector Institute（向量研究所）；University of Waterloo（滑铁卢大学）；Université de Montréal（蒙特利尔大学）
Slot-filling and intent detection are the backbone of conversational agents such as voice assistants, and are active areas of research. Even though state-of-the-art techniques on publicly available benchmarks show impressive performance, their ability to generalize to realistic scenarios is yet to be demonstrated. In this work, we present NATURE, a set of simple spoken-language oriented transformations, applied to the evaluation set of datasets, to introduce human spoken language variations while preserving the semantics of an utterance. We apply NATURE to common slot-filling and intent detect…
Goal-oriented dialogue systems typically communicate with a backend (e.g. database, Web API) to complete certain tasks to reach a goal. The intents that a dialogue system can recognize are mostly included to the system by the developer statically. For an open dialogue system that can work on more than a small set of well curated data and APIs, this manual intent creation will not scalable. In this paper, we introduce a straightforward methodology for intent creation based on semantic annotation of data and services on the web. With this method, the Natural Language Understanding (NLU) module o…
Dalian University of Technology（大连理工大学）；Peking University（北京大学）
Intent classification (IC) and slot filling (SF) are critical building blocks in task-oriented dialogue systems. These two tasks are closely-related and can flourish each other. Since only a few utterances can be utilized for identifying fast-emerging new intents and slots, data scarcity issue often occurs when implementing IC and SF. However, few IC/SF models perform well when the number of training samples per class is quite small. In this paper, we propose a novel explicit-joint and supervised-contrastive learning framework for few-shot intent classification and slot filling. Its highlights…
In this paper, we investigate few-shot joint learning for dialogue language understanding. Most existing few-shot models learn a single task each time with only a few examples. However, dialogue language understanding contains two closely related tasks, i.e., intent detection and slot filling, and often benefits from jointly learning the two tasks. This calls for new few-shot learning techniques that are able to capture task relations from only a few examples and jointly learn multiple tasks. To achieve this, we propose a similarity-based few-shot learning scheme, named Contrastive Prototype M…
Intent detection and slot filling are two main tasks for building a spoken language understanding(SLU) system. Multiple deep learning based models have demonstrated good results on these tasks . The most effective algorithms are based on the structures of sequence to sequence models (or "encoder-decoder" models), and generate the intents and semantic tags either using separate models or a joint model. Most of the previous studies, however, either treat the intent detection and slot filling as two separate parallel tasks, or use a sequence to sequence model to generate both semantic tags and in…
Beijing University of Posts and Telecommunications（北京邮电大学）
A spoken language understanding (SLU) system includes two main tasks, slot filling (SF) and intent detection (ID). The joint model for the two tasks is becoming a tendency in SLU. But the bi-directional interrelated connections between the intent and slots are not established in the existing joint models. In this paper, we propose a novel bi-directional interrelated model for joint intent detection and slot filling. We introduce an SF-ID network to establish direct connections for the two tasks to help them promote each other mutually. Besides, we design an entirely new iteration mechanism ins…
Australian Artificial Intelligence Institute（澳大利亚人工智能研究所）；University of Technology Sydney（悉尼科技大学）；Centre for Frontier Artificial Intelligence Research（前沿人工智能研究中心）；A*STAR（新加坡科技研究局）
Recent joint multiple intent detection and slot filling models employ label embeddings to achieve the semantics-label interactions. However, they treat all labels and label embeddings as uncorrelated individuals, ignoring the dependencies among them. Besides, they conduct the decoding for the two tasks independently, without leveraging the correlations between them. Therefore, in this paper, we first construct a Heterogeneous Label Graph (HLG) containing two kinds of topologies: (1) statistical dependencies based on labels' co-occurrence patterns and hierarchies in slot labels; (2) rich relati…
We present LINGUIST, a method for generating annotated data for Intent Classification and Slot Tagging (IC+ST), via fine-tuning AlexaTM 5B, a 5-billion-parameter multilingual sequence-to-sequence (seq2seq) model, on a flexible instruction prompt. In a 10-shot novel intent setting for the SNIPS dataset, LINGUIST surpasses state-of-the-art approaches (Back-Translation and Example Extrapolation) by a wide margin, showing absolute improvement for the target intents of +1.9 points on IC Recall and +2.5 points on ST F1 Score. In the zero-shot cross-lingual setting of the mATIS++ dataset, LINGUIST ou…
University College London（伦敦大学学院）；ByteDance AI Lab（字节跳动人工智能实验室）
This paper is concerned with dialogue state tracking (DST) in a task-oriented dialogue system. Building a DST module that is highly effective is still a challenging issue, although significant progresses have been made recently. This paper proposes a new approach to dialogue state tracking, referred to as Seq2Seq-DU, which formalizes DST as a sequence-to-sequence problem. Seq2Seq-DU employs two BERT-based encoders to respectively encode the utterances in the dialogue and the descriptions of schemas, an attender to calculate attentions between the utterance embeddings and the schema embeddings,…
Heinrich Heine University Düsseldorf（杜塞尔多夫海因里希·海涅大学）
Goal oriented dialogue systems were originally designed as a natural language interface to a fixed data-set of entities that users might inquire about, further described by domain, slots, and values. As we move towards adaptable dialogue systems where knowledge about domains, slots, and values may change, there is an increasing need to automatically extract these terms from raw dialogues or related non-dialogue data on a large scale. In this paper, we take an important step in this direction by exploring different features that can enable systems to discover realizations of domains, slots, and…
We propose a novel Transformer encoder-based architecture with syntactical knowledge encoded for intent detection and slot filling. Specifically, we encode syntactic knowledge into the Transformer encoder by jointly training it to predict syntactic parse ancestors and part-of-speech of each token via multi-task learning. Our model is based on self-attention and feed-forward layers and does not require external syntactic information to be available at inference time. Experiments show that on two benchmark datasets, our models with only two Transformer encoder layers achieve state-of-the-art res…
Multi-intent Spoken Language Understanding has great potential for widespread implementation. Jointly modeling Intent Detection and Slot Filling in it provides a channel to exploit the correlation between intents and slots. However, current approaches are apt to formulate these two sub-tasks differently, which leads to two issues: 1) It hinders models from effective extraction of shared features. 2) Pretty complicated structures are involved to enhance expression ability while causing damage to the interpretability of frameworks. In this work, we describe a Prompt-based Spoken Language Underst…
We present a technique for automatic induction of slot annotations for subcategorization frames, based on induction of hidden classes in the EM framework of statistical estimation. The models are empirically evalutated by a general decision test. Induction of slot labeling for subcategorization frames is accomplished by a further application of EM, and applied experimentally on frame observations derived from parsing large corpora. We outline an interpretation of the learned representations as theoretical-linguistic decompositional lexical entries.
Multi-intent detection and slot filling joint models are gaining increasing traction since they are closer to complicated real-world scenarios. However, existing approaches (1) focus on identifying implicit correlations between utterances and one-hot encoded labels in both tasks while ignoring explicit label characteristics; (2) directly incorporate multi-intent information for each token, which could lead to incorrect slot prediction due to the introduction of irrelevant intent. In this paper, we propose a framework termed DGIF, which first leverages the semantic information of labels to give…
Co-guiding for Multi-intent Spoken Language Understanding
Australian Artificial Intelligence Institute (AAII), University of Technology Sydney（悉尼科技大学澳大利亚人工智能研究所（AAII））；CFAR, Agency for Science, Technology and Research（新加坡科技研究局（A*STAR）CFAR）；IHPC, Agency for Science, Technology and Research（新加坡科技研究局（A*STAR）IHPC）；School of Computer Science and Engineering, Nanyang Technological University（南洋理工大学计算机科学与工程学院）
We present a neural model for paraphrasing and train it to generate delexicalized sentences. We achieve this by creating training data in which each input is paired with a number of reference paraphrases. These sets of reference paraphrases represent a weak type of semantic equivalence based on annotated slots and intents. To understand semantics from different types of slots, other than anonymizing slots, we apply convolutional neural networks (CNN) prior to pooling on slot values and use pointers to locate slots in the output. We show empirically that the generated paraphrases are of high qu…
We present the MASSIVE dataset--Multilingual Amazon Slu resource package (SLURP) for Slot-filling, Intent classification, and Virtual assistant Evaluation. MASSIVE contains 1M realistic, parallel, labeled virtual assistant utterances spanning 51 languages, 18 domains, 60 intents, and 55 slots. MASSIVE was created by tasking professional translators to localize the English-only SLURP dataset into 50 typologically diverse languages from 29 genera. We also present modeling results on XLM-R and mT5, including exact match accuracy, intent classification accuracy, and slot-filling F1 score. We have …
