使用精益产品和过程开发的用户体验的实证评估：印度尼西亚公共机构案例研究
Empirical Evaluation of User Experience Using Lean Product and Process Development: A Public Institution Case Study in Indonesia
摘要：
公共机构仪表板系统中的信息访问的容易性、速度、准确性、安全性是人们可能关心的信息质量的四个主要指标。为了了解系统上显示的数据是否容易被用户理解，可能必须进行实证评估研究。评估用户体验是了解系统是否符合用户需求的一种方法，无论是与数据、接口还是系统性能相关。本研究评估了用户体验的基础上的产品金字塔及其发展过程中的情况下，在印度尼西亚的公共机构的公共仪表板系统。实证实验进行了约15名参与者使用的情况下，故意设计，然后给出了答案的单一的易用性问题（SEQ）和系统的可用性量表（SUS）。结果表明，SEQ测量结果得到的值几乎为5.7，这表明应用测量结果具有易水平。SUS结果表明，系统处于可接受类别，数值约为81.3。虽然研究结果在理论上可能没有贡献，但研究结果可能为持份者在下一个系统开发阶段提供实际考虑。
英文摘要：
The easiness, speed, accuracy, security are the four main indicators of information quality that may be of concern to people for accessing information in a public institution dashboard system. To find out whether the data displayed on the system is easily understood by the users, an empirical evaluation study may indispensable to be performed. Evaluating user experience is one way to know whether a system is in accordance with user needs or not, whether related to data, interfaces or system performance. This study assessed user experiences based on the product pyramid and its development process in the case of a public dashboard system in a public institution in Indonesia. The empirical experiment was conducted with about 15 participants using a scenario that were deliberately designed and then gave answers to the single ease question (SEQ) and the system usability scale (SUS). The results show that SEQ measurement results obtained value of almost 5.7 which indicates that the application measurement results have an easy level. The SUS results demonstrate that the system was in the acceptable category with the value of around 81.3. Although findings of the study might not contribute theoretically, the findings may demonstrate a practical consideration for the stakeholders, in terms of the next system development stage.
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