CASS: Towards Building a Social-Support Chatbot for Online Health Community
Institute of Software, Chinese Academy of Sciences（中国科学院软件研究所）；University of Chinese Academy of Sciences（中国科学院大学）；IBM Research（IBM研究院）；The Hong Kong University of Science and Technology（香港科技大学）；Pace University（佩斯大学）
Liuping Wang, Dakuo Wang, Feng Tian, Zhenhui Peng, Xiangmin Fan, Zhan Zhang, Shuai Ma, Mo Yu, Xiaojuan Ma, Hongan Wang
Chatbots systems, despite their popularity in today's HCI and CSCW research, fall short for one of the two reasons: 1) many of the systems use a rule-based dialog flow, thus they can only respond to a limited number of pre-defined inputs with pre-scripted responses; or 2) they are designed with a focus on single-user scenarios, thus it is unclear how these systems may affect other users or the community. In this paper, we develop a generalizable chatbot architecture (CASS) to provide social support for community members in an online health community. The CASS architecture is based on advanced neural network algorithms, thus it can handle new inputs from users and generate a variety of responses to them. CASS is also generalizable as it can be easily migrate to other online communities. With a follow-up field experiment, CASS is proven useful in supporting individual members who seek emotional support. Our work also contributes to fill the research gap on how a chatbot may influence the whole community's engagement.
Building Trust in Mental Health Chatbots: Safety Metrics and LLM-Based Evaluation Tools
Sue & Bill Gross School of Nursing, University of California, Irvine（加州大学欧文分校苏与比尔·格罗斯护理学院）；Department of Computer Sciences, University of California, Irvine（加州大学欧文分校计算机科学系）；School of Medicine, University of California, Irvine（加州大学欧文分校医学院）；Department of Psychological Science, University of California, Irvine（加州大学欧文分校心理科学系）；Chicago School of Professional Psychology（芝加哥专业心理学院）；HealthUnity
A Checklist for Trustworthy, Safe, and User-Friendly Mental Health Chatbots
University of Illinois Urbana-Champaign, Urbana, United States（伊利诺伊大学厄巴纳-香槟分校）；Indiana University Indianapolis, Indianapolis, United States（印第安纳大学印第安纳波利斯分校）
A clinically validated framework for auditing AI chatbot behavior in mental health interactions
Max Planck UCL Centre for Computational Psychiatry and Ageing Research（马克斯·普朗克-伦敦大学学院计算精神病学与老龄化研究中心）；Sydney Medical School, University of Sydney（悉尼大学悉尼医学院）；UK AI Security Institute（英国人工智能安全研究所）；Department of Experimental Psychology, University of Oxford（牛津大学实验心理学系）；Microsoft AI（微软人工智能）；Department of Psychiatry, University of Oxford（牛津大学精神病学系）
Cloning the Self for Mental Well-Being: A Framework for Designing Safe and Therapeutic Self-Clone Chatbots
University of British Columbia（不列颠哥伦比亚大学）；Johns Hopkins University School of Medicine（约翰斯·霍普金斯大学医学院）；City College of New York（纽约市立学院）；Korea Institute of Science and Technology（韩国科学技术院）
Mapping Caregiver Needs to AI Chatbot Design: Strengths and Gaps in Mental Health Support for Alzheimer's and Dementia Caregivers
University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Indiana University Indianapolis（印第安纳大学印第安纳波利斯分校）；University of Massachusetts Amherst（马萨诸塞大学阿姆赫斯特分校）
Co-Designing AI For Mental Health Support With Young Adults of Color (YOC): Needs, Expectations, and Implications for AI Literacy
University of Southern California（南加州大学）；University of California, Riverside（加州大学河滨分校）；University of Cincinnati（辛辛那提大学）；University of Washington（华盛顿大学）；Center for Democracy & Technology（民主与技术中心）
From Risk Avoidance to User Empowerment in AI Mental Health Crisis Support
Dartmouth College（达特茅斯学院）；Northwestern University（西北大学）；University of California San Francisco（加州大学旧金山分校）；University of Minnesota（明尼苏达大学）；Microsoft Research（微软研究院）；LivingWorks；Florida State University（佛罗里达州立大学）；Microsoft（微软）；Boston University（波士顿大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Mental Health America（美国心理健康协会）；University of Washington（华盛顿大学）
The Agony of Opacity: Foundations for Reflective Interpretability in AI-Mediated Mental Health Support
University of California, San Francisco (UCSF)（加州大学旧金山分校）；Northwestern University（西北大学）；Feinberg School of Medicine, Northwestern University（西北大学费恩伯格医学院）；Microsoft Research（微软研究院）
