The COVID-19 pandemic has affected all aspects of society, not only bringing health hazards, but also posing challenges to public order, governments and mental health. Moreover, it is the first one in history in which people from around the world uses social media to massively express their thoughts and concerns. This study aims at examining the stages of crisis response and recovery as a sociological problem by operationalizing a well-known model of crisis stages in terms of a psycho-linguistic analysis. Based on a large collection of Twitter data spanning from March to August 2020 in Argentina, we present a thematic analysis on the differences in language used in social media posts, and look at indicators that reveal the different stages of a crisis and the country response thereof. The analysis was combined with a study of the temporal prevalence of mental health conversations across the time span. Beyond the Argentinian case-study, the proposed approach and analyses can be applied to any public large-scale data. This approach can provide insights for the design of public health politics oriented to monitor and eventually intervene during the different stages of a crisis, and thus improve the adverse mental health effects on the population.
Twitter is becoming an increasingly important platform for disseminating information during crisis situations, such as the COVID-19 pandemic. Effective crisis communication on Twitter can shape the public perception of the crisis, influence adherence to preventative measures, and thus affect public health. Influential accounts are particularly important as they reach large audiences quickly. This study identifies influential German-language accounts from almost 3 million German tweets collected between January and May 2020 by constructing a retweet network and calculating PageRank centrality v…
We study observed incidence of self-disclosure in a large dataset of Tweets representing user-led English-language conversation about the Coronavirus pandemic. Using an unsupervised approach to detect voluntary disclosure of personal information, we provide early evidence that situational factors surrounding the Coronavirus pandemic may impact individuals' privacy calculus. Text analyses reveal topical shift toward supportiveness and support-seeking in self-disclosing conversation on Twitter. We run a comparable analysis of Tweets from Hurricane Harvey to provide context for observed effects a…
Purpose. We present an approach for forecasting mental health conditions and emotions of a given population during the COVID-19 pandemic in Argentina based on language expressions used in social media. This approach permits anticipating high prevalence periods in short- to medium-term time horizons. Design. Mental health conditions and emotions are captured via markers, which link social media contents with lexicons. First, we build descriptive timelines for decision makers to monitor the evolution of markers, and their correlation with crisis events. Second, we model the timelines as time ser…
The unfolding of the COVID-19 pandemic has been an unprecedented challenge for news media around the globe. While journalism is meant to process yet unknown events by design, the dynamically evolving situation affected all aspects of life in such profound ways that even the routines of crisis reporting seemed to be insufficient. Critics noted tendencies to horse-race reporting and uncritical coverage, with journalism being too close to official statements and too affirmative of political decisions. However, empirical data on the performance of journalistic news media during the crisis has been…
During a disease outbreak, timely non-medical interventions are critical in preventing the disease from growing into an epidemic and ultimately a pandemic. However, taking quick measures requires the capability to detect the early warning signs of the outbreak. This work collects Twitter posts surrounding the 2020 COVID-19 pandemic expressing the most common symptoms of COVID-19 including cough and fever, geolocated to the United States. Through examining the variation in Twitter activities at the state level, we observed a temporal lag between the rises in the number of symptom reporting twee…
The move to university life is characterized by strong emotions, some of them negative, such as loneliness, anxiety, and depression. These negative emotions are strengthened due to the obligatory lockdown due to the COVID-19 pandemic. Previous research indicates association among the use of social media, university satisfaction, and the aforementioned emotions. We report findings from 248 international undergraduates in The Netherlands, all students at the International School of Business. Our results indicate strong correlations between anxiety, loneliness, and COVID-19-related stress with un…
The outbreak of the SARS-CoV-2 novel coronavirus (COVID-19) has been accompanied by a large amount of misleading and false information about the virus, especially on social media. During the pandemic social media gained special interest as it went on to become an important medium of communication. This made the information being relayed on these platforms especially critical. In our work, we aim to explore the percentage of fake news being spread on Twitter as well as measure the sentiment of the public at the same time. We further study how the sentiment of fear is present among the public. I…
Health-related rumors spreading online during a public crisis may pose a serious threat to people's well-being. Existing crisis informatics research lacks in-depth insights into the characteristics of health rumors and the efforts to debunk them on social media in a pandemic. To fill this gap, we conduct a comprehensive analysis of four months of rumor-related online discussion during COVID-19 on Weibo, a Chinese microblogging site. Results suggest that the dread (cause fear) type of health rumors provoked significantly more discussions and lasted longer than the wish (raise hope) type. We fur…
We study how the COVID-19 pandemic, alongside the severe mobility restrictions that ensued, has impacted information access on Wikipedia, the world's largest online encyclopedia. A longitudinal analysis that combines pageview statistics for 12 Wikipedia language editions with mobility reports published by Apple and Google reveals massive shifts in the volume and nature of information seeking patterns during the pandemic. Interestingly, while we observe a transient increase in Wikipedia's pageview volume following mobility restrictions, the nature of information sought was impacted more permane…
University of Science and Technology Beijing（北京科技大学）；Ulster University（阿尔斯特大学）；Missouri University of Science and Technology（密苏里科技大学）；University College Cork（科克大学）
Online social media provides a channel for monitoring people's social behaviors and their mental distress. Due to the restrictions imposed by COVID-19 people are increasingly using online social networks to express their feelings. Consequently, there is a significant amount of diverse user-generated social media content. However, COVID-19 pandemic has changed the way we live, study, socialize and recreate and this has affected our well-being and mental health problems. There are growing researches that leverage online social media analysis to detect and assess user's mental status. In this pap…
The COVID-19 pandemic has not only had severe political, economic, and societal effects, it has also affected media and communication systems in unprecedented ways. While traditional journalistic media has tried to adapt to the rapidly evolving situation, alternative news media on the Internet have given the events their own ideological spin. Such voices have been criticized for furthering societal confusion and spreading potentially dangerous "fake news" or conspiracy theories via social media and other online channels. The current study analyzes the factual basis of such fears in an initial …
The outbreak of the COVID-19 pandemic triggers infodemic over online social media, which significantly impacts public health around the world, both physically and psychologically. In this paper, we study the impact of the pandemic on the mental health of influential social media users, whose sharing behaviours significantly promote the diffusion of COVID-19 related information. Specifically, we focus on subjective well-being (SWB), and analyse whether SWB changes have a relationship with their bridging performance in information diffusion, which measures the speed and wideness gain of informat…
Information is key during a crisis such as the one produced by the current COVID-19 pandemic as it greatly shapes people opinion, behavior and their psychology. Infodemic of misinformation is an important secondary crisis associated to the pandemic. Infodemics can amplify the real negative consequences of the pandemic in different dimensions: social, economic and even sanitary. For instance, infodemics can lead to hatred between population groups that fragment the society influencing its response or result in negative habits that help the pandemic propagate. On the contrary, reliable and trust…
Many people struggling with mental health issues are unable to access adequate care due to high costs and a shortage of mental health professionals, leading to a global mental health crisis. Online mental health communities can help mitigate this crisis by offering a scalable, easily accessible alternative to in-person sessions with therapists or support groups. However, people seeking emotional or psychological support online may be especially vulnerable to the kinds of antisocial behavior that sometimes occur in online discussions. Moderation can improve online discourse quality, but we lack…
Queen Mary University of London（伦敦玛丽女王大学）；Jožef Stefan Institute（约瑟夫·斯特凡研究所）
We describe a set of experiments for building a temporal mental health dynamics system. We utilise a pre-existing methodology for distant-supervision of mental health data mining from social media platforms and deploy the system during the global COVID-19 pandemic as a case study. Despite the challenging nature of the task, we produce encouraging results, both explicit to the global pandemic and implicit to a global phenomenon, Christmas Depression, supported by the literature. We propose a methodology for providing insight into temporal mental health dynamics to be utilised for strategic deci…
The COVID-19 pandemic has been a global health crisis playing out in the age of social media. Even though the virtual environment makes interaction possible regardless of physical location, many of the most pressing issues during the pandemic -- case counts, lockdown policies, vaccine availability -- have played out in an intensely local fashion. Reflecting this locality, many of the online COVID communities that formed have been closely tied to physical location, at different spatial scales ranging from cities to countries to entire global platforms. This provides an opportunity to study how …
The COVID-19 pandemic, like many of the disease outbreaks that have preceded it, is likely to have a profound effect on mental health. Understanding its impact can inform strategies for mitigating negative consequences. In this work, we seek to better understand the effects of COVID-19 on mental health by examining discussions within mental health support communities on Reddit. First, we quantify the rate at which COVID-19 is discussed in each community, or subreddit, in order to understand levels of preoccupation with the pandemic. Next, we examine the volume of activity in order to determine…
The outbreak of the novel Coronavirus Disease (COVID-19) has greatly influenced people's daily lives across the globe. Emergent measures and policies (e.g., lockdown, social distancing) have been taken by governments to combat this highly infectious disease. However, people's mental health is also at risk due to the long-time strict social isolation rules. Hence, monitoring people's mental health across various events and topics will be extremely necessary for policy makers to make the appropriate decisions. On the other hand, social media have been widely used as an outlet for people to publi…
The use of technology has been ubiquitous in efforts to combat the ongoing public health crisis due to emergence and spread of the SARS-CoV-2 virus. African countries have made tremendous use of technology to disseminate information, counter the spread of COVID-19, and develop cutting-edge techniques to help with diagnosis, treatment and management of patients. The nature and outcomes of these efforts sometimes differ in Africa compared to other areas of the world due to its unique challenges and opportunities. Several countries have developed innovative technology-driven solutions to cater to…
The recent COVID-19 pandemic has caused unprecedented impact across the globe. We have also witnessed millions of people with increased mental health issues, such as depression, stress, worry, fear, disgust, sadness, and anxiety, which have become one of the major public health concerns during this severe health crisis. For instance, depression is one of the most common mental health issues according to the findings made by the World Health Organisation (WHO). Depression can cause serious emotional, behavioural and physical health problems with significant consequences, both personal and socia…
Situations in which no scientific consensus has been reached due to either insufficient, inconclusive or contradicting findings place strain on governments and public organizations which are forced to take action under circumstances of uncertainty. In this chapter, we focus on the case of COVID-19, its effects on children and the public debate around the reopening of schools. The aim is to better understand the relationship between policy interventions in the face of an uncertain and rapidly changing knowledge landscape and the subsequent use of scientific information in public debates related…
News creation and consumption has been changing since the advent of social media. An estimated 2.95 billion people in 2019 used social media worldwide. The widespread of the Coronavirus COVID-19 resulted with a tsunami of social media. Most platforms were used to transmit relevant news, guidelines and precautions to people. According to WHO, uncontrolled conspiracy theories and propaganda are spreading faster than the COVID-19 pandemic itself, creating an infodemic and thus causing psychological panic, misleading medical advises, and economic disruption. Accordingly, discussions have been init…
COVID-19 has given rise to malicious content online, including online abuse and hate toward British MPs. In order to understand and contextualise the level of abuse MPs receive, we consider how ministers use social media to communicate about the crisis, and the citizen engagement that this generates. The focus of the paper is on a large-scale, mixed methods study of abusive and antagonistic responses to UK politicians during the pandemic from early February to late May 2020. We find that pressing subjects such as financial concerns attract high levels of engagement, but not necessarily abusive…
To study the causes of the 2021 Great Resignation, we use text analysis to investigate the changes in work- and quit-related posts between 2018 and 2021 on Reddit. We find that the Reddit discourse evolution resembles the dynamics of the U.S. quit and layoff rates. Furthermore, when the COVID-19 pandemic started, conversations related to working from home, switching jobs, work-related distress, and mental health increased. We distinguish between general work-related and specific quit-related discourse changes using a difference-in-differences method. Our main finding is that mental health and …
Risk communication in times of disasters is complex, involving rapid and diverse communication in social networks (i.e., public and/or private agencies; local residents) as well as limited mobilization capacity and operational constraints of physical infrastructure networks. Despite a growing literature on infrastructure interdependencies and co-dependent social-physical systems, an in-depth understanding of how risk communication in online social networks weighs into physical infrastructure networks during a major disaster remains limited, let alone in compounding risk events. This study anal…
The COVID-19 pandemic has severely affected people's daily lives and caused tremendous economic loss worldwide. However, its influence on people's mental health conditions has not received as much attention. To study this subject, we choose social media as our main data resource and create by far the largest English Twitter depression dataset containing 2,575 distinct identified depression users with their past tweets. To examine the effect of depression on people's Twitter language, we train three transformer-based depression classification models on the dataset, evaluate their performance wi…
Timely access to accurate information is crucial during the COVID-19 pandemic. Prompted by key stakeholders' cautioning against an "infodemic", we study information sharing on Twitter from January through May 2020. We observe an overall surge in the volume of general as well as COVID-19-related tweets around peak lockdown in March/April 2020. With respect to engagement (retweets and likes), accounts related to healthcare, science, government and politics received by far the largest boosts, whereas accounts related to religion and sports saw a relative decrease in engagement. While the threat o…
Auckland University of Technology（奥克兰理工大学）；Deakin University（迪肯大学）；University of Tasmania（塔斯马尼亚大学）
Public concern detection provides potential guidance to the authorities for crisis management before or during a pandemic outbreak. Detecting people's concerns and attention from online social media platforms has been widely acknowledged as an effective approach to relieve public panic and prevent a social crisis. However, detecting concerns in time from massive information in social media turns out to be a big challenge, especially when sufficient manually labeled data is in the absence of public health emergencies, e.g., COVID-19. In this paper, we propose a novel end-to-end deep learning mo…
The ongoing COVID-19 pandemic has profoundly impacted people's life around the world, including how they interact with mobile technologies. In this paper, we seek to develop an understanding of how the dynamic trajectory of a pandemic shapes mobile phone users' experiences. Through the lens of app popularity, we approach this goal from a cross-country perspective. We compile a dataset consisting of six-month daily snapshots of the most popular apps in the iOS App Store in China and the US, where the pandemic has exhibited distinct trajectories. Using this longitudinal dataset, our analysis pro…
By early March 2020, five million Venezuelans had fled their home country after its complete economic and institutional collapse, and over 1.6 million have migrated to Colombia. Migrants struggle to start their lives over in Colombia, having arrived with few economic resources, and often no legal documentation, in cities with little to offer them. Venezuelan migrants, however, rely heavily on mobile phones and social media networks as lifelines for information, opportunities, and resources -- making WhatsApp both a critical tool for migrants' settlement and integration, as well as an invaluabl…
University of Saskatchewan（萨斯喀彻温大学）；University of Electronic Science and Technology of China（电子科技大学）
The COVID-19 pandemic has developed to be more than a bio-crisis as global news has reported a sharp rise in xenophobia and discrimination in both online and offline communities. Such toxic behaviors take a heavy toll on society, especially during these daunting times. Despite the gravity of the issue, very few studies have studied online antisocial behaviors amid the COVID-19 pandemic. In this paper, we fill the research gap by collecting and annotating a large dataset of over 40 million COVID-19 related tweets. Specially, we propose an annotation framework to annotate the antisocial behavior…
Toward Temporal Realism in City-Scale Crisis Response Simulation using LLM Agents
Tsinghua Shenzhen International Graduate School, Tsinghua University（清华大学深圳国际研究生院）；Department of City and Regional Planning, University of California, Berkeley（加州大学伯克利分校城市与区域规划系）；School of Artificial Intelligence, The Chinese University of Hong Kong（香港中文大学人工智能学院）
The 2020 coronavirus pandemic was a historic social disruption with significant consequences felt around the globe. Wikipedia is a freely-available, peer-produced encyclopedia with a remarkable ability to create and revise content following current events. Using 973,940 revisions from 134,337 editors to 4,238 articles, this study examines the dynamics of the English Wikipedia's response to the coronavirus pandemic through the first five months of 2020 as a "quantitative portrait" describing the emergent collaborative behavior at three levels of analysis: article revision, editor contributions,…
The paper presents an innovative method for tourist route planning inside a destination. The necessity of reorganizing the tourist routes within a destination comes as an immediate response to the Covid-19 crisis. The implementation of the method inside tourist destinations can be an important advantage in transforming a destination into a safer destination in times of Covid-19 and post-Covid-19. The existing trend of shortening the tourist stay length has been accelerated while the epidemic became a pandemic. Moreover, the wariness for future pandemics has brought to the spotlight the issue o…
The Coronavirus pandemic created a global crisis that prompted immediate large-scale action, including economic shutdowns and mobility restrictions. These actions have had devastating effects on the economy, but some positive effects on the environment. As the world recovers from the pandemic, we ask the following question: What is the public attitude towards climate action during COVID-19 recovery and beyond? We answer this question by analyzing discussions on the Twitter social media platform. We find that most discussions support climate action and point out lessons learned during pandemic …
Social media platforms provide actionable information during crises and pandemic outbreaks. The COVID-19 pandemic has imposed a chronic public health crisis worldwide, with experts considering vaccines as the ultimate prevention to achieve herd immunity against the virus. A proportion of people may turn to social media platforms to oppose vaccines and vaccination, hindering government efforts to eradicate the virus. This paper presents the COVID-19 vaccines and vaccination-specific global geotagged tweets dataset, GeoCovaxTweets, that contains more than 1.8 million tweets, with location inform…
The new coronavirus outbreak has been officially declared a global pandemic by the World Health Organization. To grapple with the rapid spread of this ongoing pandemic, most countries have banned indoor and outdoor gatherings and ordered their residents to stay home. Given the developing situation with coronavirus, mental health is an important challenge in our society today. In this paper, we discuss the investigation of social media postings to detect signals relevant to depression. To this end, we utilize topic modeling features and a collection of psycholinguistic and mental-well-being att…
University College London（伦敦大学学院）；Tilburg University（蒂尔堡大学）
The introduction of COVID-19 lockdown measures and an outlook on return to normality are demanding societal changes. Among the most pressing questions is how individuals adjust to the pandemic. This paper examines the emotional responses to the pandemic in a repeated-measures design. Data (n=1698) were collected in April 2020 (during strict lockdown measures) and in April 2021 (when vaccination programmes gained traction). We asked participants to report their emotions and express these in text data. Statistical tests revealed an average trend towards better adjustment to the pandemic. However…
The study of mortality and the calculation of excess deaths is a fundamental tool for understanding the effect of epidemics / pandemics and the seasonal cycles of endemic / epidemic diseases such as influenza, which is of great importance in times of crisis, according to the WHO and different authors. In this study, we analyzed the indicator of excess deaths in Chile during the COVID-19 pandemic. Simultaneously, research is being carried out to corroborate and characterize possible causes of the underestimation of deaths by official health agencies.
During the epidemics of COVID-19, the whole world is experiencing a serious crisis on public health and economy. Understanding human mobility during the pandemic helps one to design intervention strategies and resilience measures. The widely used Bike Sharing System (BSS) can characterize the activities of urban dwellers over time & space in big cities but is rarely reported in epidemiological research. In this paper, we present a human mobility analyzing framework} based on BSS data, which examines the spatiotemporal characteristics of share bike users, detects the key time nodes of different…
Center for Complex Networks and Systems Research, Luddy School of Informatics, Computing and Engineering, Indiana University Bloomington（印第安纳大学伯明顿分校卢迪信息学、计算与工程学院复杂网络与系统研究中心）；Network Science Institute, Indiana University, Bloomington (IUNI)（印第安纳大学布卢明顿分校网络科学研究所）；Connection Science, Massachusetts Institute of Technology（麻省理工学院连接科学中心）；Sirius XM（天狼星XM公司）
The COVID-19 pandemic is a global crisis that has been testing every society and exposing the critical role of local politics in crisis response. In the United States, there has been a strong partisan divide between the Democratic and Republican party's narratives about the pandemic which resulted in polarization of individual behaviors and divergent policy adoption across regions. As shown in this case, as well as in most major social issues, strongly polarized narrative frameworks facilitate such narratives. To understand polarization and other social chasms, it is critical to dissect these …
The outbreak of the COVID-19 pandemic has been accompanied by a bulk of scientific research and related Twitter discussions. To unravel the public concerns about the COVID-19 crisis reflected in the science-based Twitter conversations, this study tracked the Twitter attention around the COVID-19 research efforts during the first three months of 2020. On the basis of nearly 1.4 million Twitter mentions of 6,162 COVID-19-related scientific publications, we investigated the temporal tweeting dynamic and the Twitter users involved in the online discussions around COVID-19-related research. The res…
