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arXiv 2009.09210cs.CRcs.CY
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网络安全事件后有效企业沟通的框架

A framework for effective corporate communication after cyber security incidents

Richard Knight, Jason R. C. Nurse

摘要:

重大网络安全事件可能代表组织的网络危机,特别是因为相关的重大声誉损害风险。随着成为网络攻击受害者的可能性随着时间的推移而增加,因此也需要准确了解攻击后有效的企业沟通,以及如何最好地参与客户,合作伙伴和其他利益相关者的关注。本研究旨在通过对数据泄露后危机沟通和公共关系的有效性进行批判性的、多方面的调查来解决这个问题。它通过借鉴学术文献,通过系统的文献综述和现实世界的案例研究获得。定性数据分析用于解释和组织结果,从而为企业传播制定一个新的综合框架,以支持公司准备和应对此类事件。该框架的有效性通过与资深行业专业人士的访谈以及对相关实践和研究的批判性评估来证明。根据这些评价进一步完善了该框架,并确定了最新版本。这项研究代表了第一个接地,全面和评估的建议,用于描述网络安全事件后有效的企业沟通。

英文摘要:

A major cyber security incident can represent a cyber crisis for an organisation, in particular because of the associated risk of substantial reputational damage. As the likelihood of falling victim to a cyberattack has increased over time, so too has the need to understand exactly what is effective corporate communication after an attack, and how best to engage the concerns of customers, partners and other stakeholders. This research seeks to tackle this problem through a critical, multi-faceted investigation into the efficacy of crisis communication and public relations following a data breach. It does so by drawing on academic literature, obtained through a systematic literature review, and real-world case studies. Qualitative data analysis is used to interpret and structure the results, allowing for the development of a new, comprehensive framework for corporate communication to support companies in their preparation and response to such events. The validity of this framework is demonstrated by its evaluation through interviews with senior industry professionals, as well as a critical assessment against relevant practice and research. The framework is further refined based on these evaluations, and an updated version defined. This research represents the first grounded, comprehensive and evaluated proposal for characterising effective corporate communication after cyber security incidents.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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