Position bias is a critical problem in information retrieval when dealing with implicit yet biased user feedback data. Unbiased ranking methods typically rely on causality models and debias the user feedback through inverse propensity weighting. While practical, these methods still suffer from two major problems. First, when inferring a user click, the impact of the contextual information, such as documents that have been examined, is often ignored. Second, only the position bias is considered but other issues resulted from user browsing behaviors are overlooked. In this paper, we propose an end-to-end Deep Recurrent Survival Ranking (DRSR), a unified framework to jointly model user's various behaviors, to (i) consider the rich contextual information in the ranking list; and (ii) address the hidden issues underlying user behaviors, i.e., to mine observe pattern in queries without any click (non-click queries), and to model tracking logs which cannot truly reflect the user browsing intents (untrusted observation). Specifically, we adopt a recurrent neural network to model the contextual information and estimates the conditional likelihood of user feedback at each position. We then incorporate survival analysis techniques with the probability chain rule to mathematically recover the unbiased joint probability of one user's various behaviors. DRSR can be easily incorporated with both point-wise and pair-wise learning objectives. The extensive experiments over two large-scale industrial datasets demonstrate the significant performance gains of our model comparing with the state-of-the-arts.
Counterfactual Learning to Rank (LTR) methods optimize ranking systems using logged user interactions that contain interaction biases. Existing methods are only unbiased if users are presented with all relevant items in every ranking. There is currently no existing counterfactual unbiased LTR method for top-k rankings. We introduce a novel policy-aware counterfactual estimator for LTR metrics that can account for the effect of a stochastic logging policy. We prove that the policy-aware estimator is unbiased if every relevant item has a non-zero probability to appear in the top-k ranking. Our e…
Learning to rank with biased click data is a well-known challenge. A variety of methods has been explored to debias click data for learning to rank such as click models, result interleaving and, more recently, the unbiased learning-to-rank framework based on inverse propensity weighting. Despite their differences, most existing studies separate the estimation of click bias (namely the \textit{propensity model}) from the learning of ranking algorithms. To estimate click propensities, they either conduct online result randomization, which can negatively affect the user experience, or offline par…
University of Amsterdam（阿姆斯特丹大学）；Ahold Delhaize（阿霍德·德尔海兹）
Counterfactual evaluation can estimate Click-Through-Rate (CTR) differences between ranking systems based on historical interaction data, while mitigating the effect of position bias and item-selection bias. We introduce the novel Logging-Policy Optimization Algorithm (LogOpt), which optimizes the policy for logging data so that the counterfactual estimate has minimal variance. As minimizing variance leads to faster convergence, LogOpt increases the data-efficiency of counterfactual estimation. LogOpt turns the counterfactual approach - which is indifferent to the logging policy - into an onli…
Eliciting relevance judgments for ranking evaluation is labor-intensive and costly, motivating careful selection of which documents to judge. Unlike traditional approaches that make this selection deterministically, probabilistic sampling has shown intriguing promise since it enables the design of estimators that are provably unbiased even when reusing data with missing judgments. In this paper, we first unify and extend these sampling approaches by viewing the evaluation problem as a Monte Carlo estimation task that applies to a large number of common IR metrics. Drawing on the theoretical cl…
University of Science and Technology of China（中国科学技术大学）；Huawei Noah’s Ark Lab（华为诺亚方舟实验室）
Most recommender systems optimize the model on observed interaction data, which is affected by the previous exposure mechanism and exhibits many biases like popularity bias. The loss functions, such as the mostly used pointwise Binary Cross-Entropy and pairwise Bayesian Personalized Ranking, are not designed to consider the biases in observed data. As a result, the model optimized on the loss would inherit the data biases, or even worse, amplify the biases. For example, a few popular items take up more and more exposure opportunities, severely hurting the recommendation quality on niche items …
Besides position bias, which has been well-studied, trust bias is another type of bias prevalent in user interactions with rankings: users are more likely to click incorrectly w.r.t. their preferences on highly ranked items because they trust the ranking system. While previous work has observed this behavior in users, we prove that existing Counterfactual Learning to Rank (CLTR) methods do not remove this bias, including methods specifically designed to mitigate this type of bias. Moreover, we prove that Inverse Propensity Scoring (IPS) is principally unable to correct for trust bias under non…
Leveraging biased click data for optimizing learning to rank systems has been a popular approach in information retrieval. Because click data is often noisy and biased, a variety of methods have been proposed to construct unbiased learning to rank (ULTR) algorithms for the learning of unbiased ranking models. Among them, automatic unbiased learning to rank (AutoULTR) algorithms that jointly learn user bias models (i.e., propensity models) with unbiased rankers have received a lot of attention due to their superior performance and low deployment cost in practice. Despite their differences in th…
Despite the increasing use of citation-based metrics for research evaluation purposes, we do not know yet which metrics best deliver on their promise to gauge the significance of a scientific paper or a patent. We assess 17 network-based metrics by their ability to identify milestone papers and patents in three large citation datasets. We find that traditional information-retrieval evaluation metrics are strongly affected by the interplay between the age distribution of the milestone items and age biases of the evaluated metrics. Outcomes of these metrics are therefore not representative of th…
Rankings, especially those in search and recommendation systems, often determine how people access information and how information is exposed to people. Therefore, how to balance the relevance and fairness of information exposure is considered as one of the key problems for modern IR systems. As conventional ranking frameworks that myopically sorts documents with their relevance will inevitably introduce unfair result exposure, recent studies on ranking fairness mostly focus on dynamic ranking paradigms where result rankings can be adapted in real-time to support fairness in groups (i.e., race…
While implicit feedback (e.g., clicks, dwell times, etc.) is an abundant and attractive source of data for learning to rank, it can produce unfair ranking policies for both exogenous and endogenous reasons. Exogenous reasons typically manifest themselves as biases in the training data, which then get reflected in the learned ranking policy and often lead to rich-get-richer dynamics. Moreover, even after the correction of such biases, reasons endogenous to the design of the learning algorithm can still lead to ranking policies that do not allocate exposure among items in a fair way. To address …
Increasing users' positive interactions, such as purchases or clicks, is an important objective of recommender systems. Recommenders typically aim to select items that users will interact with. If the recommended items are purchased, an increase in sales is expected. However, the items could have been purchased even without recommendation. Thus, we want to recommend items that results in purchases caused by recommendation. This can be formulated as a ranking problem in terms of the causal effect. Despite its importance, this problem has not been well explored in the related research. It is cha…
Identifiability Matters: Revealing the Hidden Recoverable Condition in Unbiased Learning to Rank
Zhejiang University（浙江大学）；Salesforce Research Asia（Salesforce 亚洲研究院）；National University of Singapore（新加坡国立大学）；State Street Technology (Zhejiang) Ltd（道富科技（浙江）有限公司）
Implicit feedback (e.g., clicks, dwell times, etc.) is an abundant source of data in human-interactive systems. While implicit feedback has many advantages (e.g., it is inexpensive to collect, user centric, and timely), its inherent biases are a key obstacle to its effective use. For example, position bias in search rankings strongly influences how many clicks a result receives, so that directly using click data as a training signal in Learning-to-Rank (LTR) methods yields sub-optimal results. To overcome this bias problem, we present a counterfactual inference framework that provides the theo…
Although click data is widely used in search systems in practice, so far the inherent bias, most notably position bias, has prevented it from being used in training of a ranker for search, i.e., learning-to-rank. Recently, a number of authors have proposed new techniques referred to as 'unbiased learning-to-rank', which can reduce position bias and train a relatively high-performance ranker using click data. Most of the algorithms, based on the inverse propensity weighting (IPW) principle, first estimate the click bias at each position, and then train an unbiased ranker with the estimated bias…
Pohang University of Science and Technology（浦项科技大学）
For personalized ranking models, the well-calibrated probability of an item being preferred by a user has great practical value. While existing work shows promising results in image classification, probability calibration has not been much explored for personalized ranking. In this paper, we aim to estimate the calibrated probability of how likely a user will prefer an item. We investigate various parametric distributions and propose two parametric calibration methods, namely Gaussian calibration and Gamma calibration. Each proposed method can be seen as a post-processing function that maps th…
Unbiased Learning to Rank (ULTR) studies the problem of learning a ranking function based on biased user interactions. In this framework, ULTR algorithms have to rely on a large amount of user data that are collected, stored, and aggregated by central servers. In this paper, we consider an on-device search setting, where users search against their personal corpora on their local devices, and the goal is to learn a ranking function from biased user interactions. Due to privacy constraints, users' queries, personal documents, results lists, and raw interaction data will not leave their devices, …
Zhejiang University（浙江大学）；Alibaba-Zhejiang University Joint Institute of Frontier Technologies（阿里巴巴-浙江大学前沿技术联合研究院）；Salesforce Research Asia（Salesforce亚洲研究院）；Singapore Management University（新加坡管理大学）
Unbiased learning to rank (ULTR) aims to train an unbiased ranking model from biased user click logs. Most of the current ULTR methods are based on the examination hypothesis (EH), which assumes that the click probability can be factorized into two scalar functions, one related to ranking features and the other related to bias factors. Unfortunately, the interactions among features, bias factors and clicks are complicated in practice, and usually cannot be factorized in this independent way. Fitting click data with EH could lead to model misspecification and bring the approximation error. In t…
Online learning to rank (OLTR) aims to learn a ranker directly from implicit feedback derived from users' interactions, such as clicks. Clicks however are a biased signal: specifically, top-ranked documents are likely to attract more clicks than documents down the ranking (position bias). In this paper, we propose a novel learning algorithm for OLTR that uses reinforcement learning to optimize rankers: Reinforcement Online Learning to Rank (ROLTR). In ROLTR, the gradients of the ranker are estimated based on the rewards assigned to clicked and unclicked documents. In order to de-bias the users…
TripAdvisor, Inc.（猫途鹰公司）；st Avenue（第一大道400号）；Needham, MA 02494（马萨诸塞州尼德姆市02494）
Nowadays, search ranking and recommendation systems rely on a lot of data to train machine learning models such as Learning-to-Rank (LTR) models to rank results for a given query, and implicit user feedbacks (e.g. click data) have become the dominant source of data collection due to its abundance and low cost, especially for major Internet companies. However, a drawback of this data collection approach is the data could be highly biased, and one of the most significant biases is the position bias, where users are biased towards clicking on higher ranked results. In this work, we will investiga…
Implicit feedback (e.g., click, dwell time) is an attractive source of training data for Learning-to-Rank, but its naive use leads to learning results that are distorted by presentation bias. For the special case of optimizing average rank for linear ranking functions, however, the recently developed SVM-PropRank method has shown that counterfactual inference techniques can be used to provably overcome the distorting effect of presentation bias. Going beyond this special case, this paper provides a general and theoretically rigorous framework for counterfactual learning-to-rank that enables un…
Clicks on rankings suffer from position-bias: generally items on lower ranks are less likely to be examined - and thus clicked - by users, in spite of their actual preferences between items. The prevalent approach to unbiased click-based learning-to-rank (LTR) is based on counterfactual inverse-propensity-scoring (IPS) estimation. In contrast with general reinforcement learning, counterfactual doubly-robust (DR) estimation has not been applied to click-based LTR in previous literature. In this paper, we introduce a novel DR estimator that is the first DR approach specifically designed for posi…
The Unbiased Learning-to-Rank framework has been recently proposed as a general approach to systematically remove biases, such as position bias, from learning-to-rank models. The method takes two steps - estimating click propensities and using them to train unbiased models. Most common methods proposed in the literature for estimating propensities involve some degree of intervention in the live search engine. An alternative approach proposed recently uses an Expectation Maximization (EM) algorithm to estimate propensities by using ranking features for estimating relevances. In this work we pro…
Learning to rank systems has become an important aspect of our daily life. However, the implicit user feedback that is used to train many learning to rank models is usually noisy and suffered from user bias (i.e., position bias). Thus, obtaining an unbiased model using biased feedback has become an important research field for IR. Existing studies on unbiased learning to rank (ULTR) can be generalized into two families-algorithms that attain unbiasedness with logged data, offline learning, and algorithms that achieve unbiasedness by estimating unbiased parameters with real-time user interactio…
Nowadays, recommender systems already impact almost every facet of peoples lives. To provide personalized high quality recommendation results, conventional systems usually train pointwise rankers to predict the absolute value of objectives and leverage a distinct shallow tower to estimate and alleviate the impact of position bias. However, with such a training paradigm, the optimization target differs a lot from the ranking metrics valuing the relative order of top ranked items rather than the prediction precision of each item. Moreover, as the existing system tends to recommend more relevant …
University of Tehran（德黑兰大学）；University of Houston（休斯顿大学）；Institute for Research in Fundamental Sciences (IPM)（基础科学研究所（IPM））
News media websites are important online resources that have drawn great attention of text mining researchers. The main aim of this study is to propose a framework for ranking online news websites from different viewpoints. The ranking of news websites is useful information, which can benefit many news-related tasks such as news retrieval and news recommendation. In the proposed framework, the ranking of news websites is obtained by calculating three measures introduced in the paper and based on user-generated content. Each proposed measure is concerned with the performance of news websites fr…
One of missions for personalization systems and recommender systems is to show content items according to users' personal interests. In order to achieve such goal, these systems are learning user interests over time and trying to present content items tailoring to user profiles. Recommending items according to users' preferences has been investigated extensively in the past few years, mainly thanks for the popularity of Netflix competition. In a real setting, users may be attracted by a subset of those items and interact with them, only leaving partial feedbacks to the system to learn in the n…
Recent work in recommender systems has emphasized the importance of fairness, with a particular interest in bias and transparency, in addition to predictive accuracy. In this paper, we focus on the state of the art pairwise ranking model, Bayesian Personalized Ranking (BPR), which has previously been found to outperform pointwise models in predictive accuracy, while also being able to handle implicit feedback. Specifically, we address two limitations of BPR: (1) BPR is a black box model that does not explain its outputs, thus limiting the user's trust in the recommendations, and the analyst's …
Rankings are the primary interface through which many online platforms match users to items (e.g. news, products, music, video). In these two-sided markets, not only the users draw utility from the rankings, but the rankings also determine the utility (e.g. exposure, revenue) for the item providers (e.g. publishers, sellers, artists, studios). It has already been noted that myopically optimizing utility to the users, as done by virtually all learning-to-rank algorithms, can be unfair to the item providers. We, therefore, present a learning-to-rank approach for explicitly enforcing merit-based …
Massachusetts Institute of Technology（麻省理工学院）；Amazon Search（亚马逊搜索）；Amazon Music（亚马逊音乐）；UT Austin（德克萨斯大学奥斯汀分校）
Conventional methods for query autocompletion aim to predict which completed query a user will select from a list. A shortcoming of this approach is that users often do not know which query will provide the best retrieval performance on the current information retrieval system, meaning that any query autocompletion methods trained to mimic user behavior can lead to suboptimal query suggestions. To overcome this limitation, we propose a new approach that explicitly optimizes the query suggestions for downstream retrieval performance. We formulate this as a problem of ranking a set of rankings, …
Traditional machine-learned ranking systems for web search are often trained to capture stationary relevance of documents to queries, which has limited ability to track non-stationary user intention in a timely manner. In recency search, for instance, the relevance of documents to a query on breaking news often changes significantly over time, requiring effective adaptation to user intention. In this paper, we focus on recency search and study a number of algorithms to improve ranking results by leveraging user click feedback. Our contributions are three-fold. First, we use real search session…
