Large-scale dialogue datasets have recently become available for training neural dialogue agents. However, these datasets have been reported to contain a non-negligible number of unacceptable utterance pairs. In this paper, we propose a method for scoring the quality of utterance pairs in terms of their connectivity and relatedness. The proposed scoring method is designed based on findings widely shared in the dialogue and linguistics research communities. We demonstrate that it has a relatively good correlation with the human judgment of dialogue quality. Furthermore, the method is applied to filter out potentially unacceptable utterance pairs from a large-scale noisy dialogue corpus to ensure its quality. We experimentally confirm that training data filtered by the proposed method improves the quality of neural dialogue agents in response generation.
University of Amsterdam（阿姆斯特丹大学）；Microsoft Research（微软研究院）；Google Research（谷歌研究院）；University of Glasgow（格拉斯哥大学）；MIPT（莫斯科物理技术学院）；AIRI（人工智能研究院）
Enabling open-domain dialogue systems to ask clarifying questions when appropriate is an important direction for improving the quality of the system response. Namely, for cases when a user request is not specific enough for a conversation system to provide an answer right away, it is desirable to ask a clarifying question to increase the chances of retrieving a satisfying answer. To address the problem of 'asking clarifying questions in open-domain dialogues': (1) we collect and release a new dataset focused on open-domain single- and multi-turn conversations, (2) we benchmark several state-of…
Earnings conference calls are significant information events for volatility forecasting, which is essential for financial risk management and asset pricing. Although some recent volatility forecasting models have utilized the textual content of conference calls, the dialogue structures of conference calls and company relationships are almost ignored in extant literature. To bridge this gap, we propose a new model called Temporal Virtual Graph Neural Network (TVGNN) for volatility forecasting by jointly modeling conference call dialogues and company networks. Our model differs from existing mod…
Microsoft Cognitive Services Research Group（微软认知服务研究小组）
MediaSum, a large-scale media interview dataset consisting of 463.6K transcripts with abstractive summaries. To create this dataset, we collect interview transcripts from NPR and CNN and employ the overview and topic descriptions as summaries. Compared with existing public corpora for dialogue summarization, our dataset is an order of magnitude larger and contains complex multi-party conversations from multiple domains. We conduct statistical analysis to demonstrate the unique positional bias exhibited in the transcripts of televised and radioed interviews. We also show that MediaSum can be us…
Owing to the lack of corpora for low-resource languages, current works on dialogue generation have mainly focused on English. In this paper, we present mDIA, the first large-scale multilingual benchmark for dialogue generation across low- to high-resource languages. It covers real-life conversations in 46 languages across 19 language families. We present baseline results obtained by fine-tuning the multilingual, non-dialogue-focused pre-trained model mT5 as well as English-centric, dialogue-focused pre-trained chatbot DialoGPT. The results show that mT5-based models perform better on sacreBLEU…
Politecnico di Milano（米兰理工大学）；Università di Bologna（博洛尼亚大学）
Semantic sentence embeddings are usually supervisedly built minimizing distances between pairs of embeddings of sentences labelled as semantically similar by annotators. Since big labelled datasets are rare, in particular for non-English languages, and expensive, recent studies focus on unsupervised approaches that require not-paired input sentences. We instead propose a language-independent approach to build large datasets of pairs of informal texts weakly similar, without manual human effort, exploiting Twitter's intrinsic powerful signals of relatedness: replies and quotes of tweets. We use…
Building dialogue generation systems in a zero-shot scenario remains a huge challenge, since the typical zero-shot approaches in dialogue generation rely heavily on large-scale pre-trained language generation models such as GPT-3 and T5. The research on zero-shot dialogue generation without cumbersome language models is limited due to lacking corresponding parallel dialogue corpora. In this paper, we propose a simple but effective Multilingual learning framework for Zero-shot Dialogue Generation (dubbed as MulZDG) that can effectively transfer knowledge from an English corpus with large-scale …
Impact of enriched meaning representations for language generation in dialogue tasks: A comprehensive exploration of the relevance of tasks, corpora and metrics
University of the Basque Country (UPV/EHU)（巴斯克大学（UPV/EHU））
National Research University Higher School of Economics（俄罗斯国家研究型高等经济大学）；Mail.ru Group（Mail.ru集团）
Distributed vector representations for natural language vocabulary get a lot of attention in contemporary computational linguistics. This paper summarizes the experience of applying neural network language models to the task of calculating semantic similarity for Russian. The experiments were performed in the course of Russian Semantic Similarity Evaluation track, where our models took from the 2nd to the 5th position, depending on the task. We introduce the tools and corpora used, comment on the nature of the shared task and describe the achieved results. It was found out that Continuous Skip…
This paper investigates the application of machine learning (ML) techniques to enable intelligent systems to learn multi-party turn-taking models from dialogue logs. The specific ML task consists of determining who speaks next, after each utterance of a dialogue, given who has spoken and what was said in the previous utterances. With this goal, this paper presents comparisons of the accuracy of different ML techniques such as Maximum Likelihood Estimation (MLE), Support Vector Machines (SVM), and Convolutional Neural Networks (CNN) architectures, with and without utterance data. We present thr…
Indian Institute of Technology Bombay（孟买印度理工学院）；Google Research（谷歌研究院）
Recent research in multilingual language models (LM) has demonstrated their ability to effectively handle multiple languages in a single model. This holds promise for low web-resource languages (LRL) as multilingual models can enable transfer of supervision from high resource languages to LRLs. However, incorporating a new language in an LM still remains a challenge, particularly for languages with limited corpora and in unseen scripts. In this paper we argue that relatedness among languages in a language family may be exploited to overcome some of the corpora limitations of LRLs, and propose …
Technion – Israel Institute of Technology（以色列理工学院）；University of Michigan（密歇根大学）；eBay Research（eBay研究院）
Search systems are often focused on providing relevant results for the "now", assuming both corpora and user needs that focus on the present. However, many corpora today reflect significant longitudinal collections ranging from 20 years of the Web to hundreds of years of digitized newspapers and books. Understanding the temporal intent of the user and retrieving the most relevant historical content has become a significant challenge. Common search features, such as query expansion, leverage the relationship between terms but cannot function well across all times when relationships vary tempora…
Information Sciences Institute（信息科学研究所）；University of Southern California（南加州大学）；College of Natural Sciences（自然科学学院）；University of Massachusetts Amherst（马萨诸塞大学阿默斯特分校）
Despite advances in open-domain dialogue systems, automatic evaluation of such systems is still a challenging problem. Traditional reference-based metrics such as BLEU are ineffective because there could be many valid responses for a given context that share no common words with reference responses. A recent work proposed Referenced metric and Unreferenced metric Blended Evaluation Routine (RUBER) to combine a learning-based metric, which predicts relatedness between a generated response and a given query, with reference-based metric; it showed high correlation with human judgments. In this pa…
Alibaba Group（阿里巴巴集团）；Utrecht University（乌得勒支大学）；Samsung Research China - Beijing (SRC-B)（三星中国研究院-北京（SRC-B））
Incorporating multi-modal contexts in conversation is important for developing more engaging dialogue systems. In this work, we explore this direction by introducing MMChat: a large-scale Chinese multi-modal dialogue corpus (32.4M raw dialogues and 120.84K filtered dialogues). Unlike previous corpora that are crowd-sourced or collected from fictitious movies, MMChat contains image-grounded dialogues collected from real conversations on social media, in which the sparsity issue is observed. Specifically, image-initiated dialogues in common communications may deviate to some non-image-grounded t…
PHASE-Tree: Modeling Character-State Evolution in Long-Horizon Role-Playing Dialogue
MemTensor (Shanghai) Technology（MemTensor（上海）科技）；KU Leuven（鲁汶大学）；Zhejiang University（浙江大学）；University of Chinese Academy of Sciences（中国科学院大学）；Sinar Mas Paper (China) Investment Co., Ltd（金光纸业（中国）投资有限公司）；The Hong Kong Polytechnic University（香港理工大学）
Multilingual acoustic models have been successfully applied to low-resource speech recognition. Most existing works have combined many small corpora together and pretrained a multilingual model by sampling from each corpus uniformly. The model is eventually fine-tuned on each target corpus. This approach, however, fails to exploit the relatedness and similarity among corpora in the training set. For example, the target corpus might benefit more from a corpus in the same domain or a corpus from a close language. In this work, we propose a simple but useful sampling strategy to take advantage of…
The Ohio State University（俄亥俄州立大学）；National Institutes of Health（美国国立卫生研究院）；Washington University in St. Louis（圣路易斯华盛顿大学）
Learning representations for knowledge base entities and concepts is becoming increasingly important for NLP applications. However, recent entity embedding methods have relied on structured resources that are expensive to create for new domains and corpora. We present a distantly-supervised method for jointly learning embeddings of entities and text from an unnanotated corpus, using only a list of mappings between entities and surface forms. We learn embeddings from open-domain and biomedical corpora, and compare against prior methods that rely on human-annotated text or large knowledge graph …
Dublin City University（都柏林城市大学）；Huawei Technologies（华为技术）
In this paper, a novel approach is proposed to automatically construct parallel discourse corpus for dialogue machine translation. Firstly, the parallel subtitle data and its corresponding monolingual movie script data are crawled and collected from Internet. Then tags such as speaker and discourse boundary from the script data are projected to its subtitle data via an information retrieval approach in order to map monolingual discourse to bilingual texts. We not only evaluate the mapping results, but also integrate speaker information into the translation. Experiments show our proposed method…
The University of Tokyo（东京大学）；National Institute of Informatics（国立信息学研究所）
Common grounding is the process of creating, repairing and updating mutual understandings, which is a critical aspect of sophisticated human communication. However, traditional dialogue systems have limited capability of establishing common ground, and we also lack task formulations which introduce natural difficulty in terms of common grounding while enabling easy evaluation and analysis of complex models. In this paper, we propose a minimal dialogue task which requires advanced skills of common grounding under continuous and partially-observable context. Based on this task formulation, we co…
Beijing University of Posts and Telecommunications（北京邮电大学）
The goal of building intelligent dialogue systems has largely been separately pursued under two motives: task-oriented dialogue (TOD) systems, and open-domain systems for chit-chat (CC). Although previous TOD dialogue systems work well in the testing sets of benchmarks, they would lead to undesirable failure when being exposed to natural scenarios in practice, where user utterances can be of high motive-diversity that fusing both TOD and CC in multi-turn interaction. Since an industrial TOD system should be able to converse with the user between TOD and CC motives, constructing a fuse-motive d…
Fudan University（复旦大学）；National University of Singapore（新加坡国立大学）；King Abdullah University of Science and Technology（阿卜杜拉国王科技大学）
The task of dialogue generation aims to automatically provide responses given previous utterances. Tracking dialogue states is an important ingredient in dialogue generation for estimating users' intention. However, the \emph{expensive nature of state labeling} and the \emph{weak interpretability} make the dialogue state tracking a challenging problem for both task-oriented and non-task-oriented dialogue generation: For generating responses in task-oriented dialogues, state tracking is usually learned from manually annotated corpora, where the human annotation is expensive for training; for ge…
A Unified Data Augmentation Framework for Low-Resource Multi-Domain Dialogue Generation
Northeastern University（东北大学）；Center for Information and Language Processing, LMU Munich（慕尼黑大学信息与语言处理中心）；Institute of Informatics, LMU Munich（慕尼黑大学信息学研究所）
The recognition of emotion and dialogue acts enriches conversational analysis and help to build natural dialogue systems. Emotion interpretation makes us understand feelings and dialogue acts reflect the intentions and performative functions in the utterances. However, most of the textual and multi-modal conversational emotion corpora contain only emotion labels but not dialogue acts. To address this problem, we propose to use a pool of various recurrent neural models trained on a dialogue act corpus, with and without context. These neural models annotate the emotion corpora with dialogue act …
School of Informatics（信息学院）；University of Edinburgh（爱丁堡大学）
Conversational agents are gaining popularity with the increasing ubiquity of smart devices. However, training agents in a data driven manner is challenging due to a lack of suitable corpora. This paper presents a novel method for gathering topical, unstructured conversational data in an efficient way: self-dialogues through crowd-sourcing. Alongside this paper, we include a corpus of 3.6 million words across 23 topics. We argue the utility of the corpus by comparing self-dialogues with standard two-party conversations as well as data from other corpora.
Université de Montréal（蒙特利尔大学）；McGill University（麦吉尔大学）
During the past decade, several areas of speech and language understanding have witnessed substantial breakthroughs from the use of data-driven models. In the area of dialogue systems, the trend is less obvious, and most practical systems are still built through significant engineering and expert knowledge. Nevertheless, several recent results suggest that data-driven approaches are feasible and quite promising. To facilitate research in this area, we have carried out a wide survey of publicly available datasets suitable for data-driven learning of dialogue systems. We discuss important charac…
School of Engineering, Westlake University（西湖大学工学院）；Institute of Advanced Technology, Westlake Institute for Advanced Study（西湖高等研究院前沿技术研究所）；Research Center for Social Computing and Information Retrieval, Harbin Institute of Technology（哈尔滨工业大学社会计算与信息检索研究中心）；School of Computer Science and Technology, Beijing Institute of Technology（北京理工大学计算机科学与技术学院）
Dialogue state modules are a useful component in a task-oriented dialogue system. Traditional methods find dialogue states by manually labeling training corpora, upon which neural models are trained. However, the labeling process can be costly, slow, error-prone, and more importantly, cannot cover the vast range of domains in real-world dialogues for customer service. We propose the task of dialogue state induction, building two neural latent variable models that mine dialogue states automatically from unlabeled customer service dialogue records. Results show that the models can effectively fi…
Spoken medical dialogue systems are increasingly attracting interest to enhance access to healthcare services and improve quality and traceability of patient care. In this paper, we focus on medical drug prescriptions acquired on smartphones through spoken dialogue. Such systems would facilitate the traceability of care and would free clinicians' time. However, there is a lack of speech corpora to develop such systems since most of the related corpora are in text form and in English. To facilitate the research and development of spoken medical dialogue systems, we present, to the best of our k…
Research on the structure of dialogue has been hampered for years because large dialogue corpora have not been available. This has impacted the dialogue research community's ability to develop better theories, as well as good off the shelf tools for dialogue processing. Happily, an increasing amount of information and opinion exchange occur in natural dialogue in online forums, where people share their opinions about a vast range of topics. In particular we are interested in rejection in dialogue, also called disagreement and denial, where the size of available dialogue corpora, for the first …
Chatbots are a rapidly expanding application of dialogue systems with companies switching to bot services for customer support, and new applications for users interested in casual conversation. One style of casual conversation is argument, many people love nothing more than a good argument. Moreover, there are a number of existing corpora of argumentative dialogues, annotated for agreement and disagreement, stance, sarcasm and argument quality. This paper introduces Debbie, a novel arguing bot, that selects arguments from conversational corpora, and aims to use them appropriately in context. W…
Norwegian Computing Center（挪威计算中心）；Universidad Central del Ecuador（厄瓜多尔中央大学）；KU Leuven（鲁汶大学）；imec（比利时微电子研究中心）；Université catholique de Louvain（鲁汶天主教大学）
Neural conversational models require substantial amounts of dialogue data for their parameter estimation and are therefore usually learned on large corpora such as chat forums or movie subtitles. These corpora are, however, often challenging to work with, notably due to their frequent lack of turn segmentation and the presence of multiple references external to the dialogue itself. This paper shows that these challenges can be mitigated by adding a weighting model into the architecture. The weighting model, which is itself estimated from dialogue data, associates each training example to a num…
Despite their popularity in the chatbot literature, retrieval-based models have had modest impact on task-oriented dialogue systems, with the main obstacle to their application being the low-data regime of most task-oriented dialogue tasks. Inspired by the recent success of pretraining in language modelling, we propose an effective method for deploying response selection in task-oriented dialogue. To train response selection models for task-oriented dialogue tasks, we propose a novel method which: 1) pretrains the response selection model on large general-domain conversational corpora; and the…
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Australian National University（澳大利亚国立大学）
Being able to reply with a related, fluent, and informative response is an indispensable requirement for building high-quality conversational agents. In order to generate better responses, some approaches have been proposed, such as feeding extra information by collecting large-scale datasets with human annotations, designing neural conversational models (NCMs) with complex architecture and loss functions, or filtering out untrustworthy samples based on a dialogue attribute, e.g., Relatedness or Genericness. In this paper, we follow the third research branch and present a data filtering method…
Stanford University（斯坦福大学）；Facebook AI Research（Facebook人工智能研究院）
A good conversation requires balance -- between simplicity and detail; staying on topic and changing it; asking questions and answering them. Although dialogue agents are commonly evaluated via human judgments of overall quality, the relationship between quality and these individual factors is less well-studied. In this work, we examine two controllable neural text generation methods, conditional training and weighted decoding, in order to control four important attributes for chitchat dialogue: repetition, specificity, response-relatedness and question-asking. We conduct a large-scale human e…
We present an empirical investigation of pre-trained Transformer-based auto-regressive language models for the task of open-domain dialogue generation. Training paradigm of pre-training and fine-tuning is employed to conduct the parameter learning. Corpora of News and Wikipedia in Chinese and English are collected for the pre-training stage respectively. Dialogue context and response are concatenated into a single sequence utilized as the input of the models during the fine-tuning stage. A weighted joint prediction paradigm for both context and response is designed to evaluate the performance …
Harbin Institute of Technology（哈尔滨工业大学）；Tencent Robotics X（腾讯机器人X实验室）
Recent reinforcement learning algorithms for task-oriented dialogue system absorbs a lot of interest. However, an unavoidable obstacle for training such algorithms is that annotated dialogue corpora are often unavailable. One of the popular approaches addressing this is to train a dialogue agent with a user simulator. Traditional user simulators are built upon a set of dialogue rules and therefore lack response diversity. This severely limits the simulated cases for agent training. Later data-driven user models work better in diversity but suffer from data scarcity problem. To remedy this, we …
Northeastern University（东北大学）；Massachusetts Institute of Technology（麻省理工学院）
We present a joint modeling approach to identify salient discussion points in spoken meetings as well as to label the discourse relations between speaker turns. A variation of our model is also discussed when discourse relations are treated as latent variables. Experimental results on two popular meeting corpora show that our joint model can outperform state-of-the-art approaches for both phrase-based content selection and discourse relation prediction tasks. We also evaluate our model on predicting the consistency among team members' understanding of their group decisions. Classifiers trained…
University of Cambridge（剑桥大学）；Amazon AWS AI（亚马逊AWS人工智能）；The Chinese University of Hong Kong（香港中文大学）
Pre-trained language models have been recently shown to benefit task-oriented dialogue (TOD) systems. Despite their success, existing methods often formulate this task as a cascaded generation problem which can lead to error accumulation across different sub-tasks and greater data annotation overhead. In this study, we present PPTOD, a unified plug-and-play model for task-oriented dialogue. In addition, we introduce a new dialogue multi-task pre-training strategy that allows the model to learn the primary TOD task completion skills from heterogeneous dialog corpora. We extensively test our mod…
Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz dataset (MultiWOZ), a fully-labeled collection of human-human written conversations spanning over multiple domains and topics. At a size of $10$k dialogues, it is at least one order of magnitude larger than all previous annotated task-oriented corpora. The contribution of this work apart from the open-sourced dataset labelled with dialogue belief states and …
For companies with customer service, mapping intents inside their conversational data is crucial in building applications based on natural language understanding (NLU). Nevertheless, there is no established automated technique to gather the intents from noisy online chats or voice transcripts. Simple clustering approaches are not suited to intent-sparse dialogues. To solve this intent-landscape task, we propose an unsupervised pipeline that extracts the intents and the taxonomy of intents from real-world dialogues. Our pipeline mines intent-span candidates with an extractive Question-Answering…
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Data Science Lab, JD.com（京东数据科学实验室）；National Computer network Emergency Response technical Team/Coordination Center of China（国家计算机网络应急技术处理协调中心）
Current state-of-the-art neural dialogue systems are mainly data-driven and are trained on human-generated responses. However, due to the subjectivity and open-ended nature of human conversations, the complexity of training dialogues varies greatly. The noise and uneven complexity of query-response pairs impede the learning efficiency and effects of the neural dialogue generation models. What is more, so far, there are no unified dialogue complexity measurements, and the dialogue complexity embodies multiple aspects of attributes---specificity, repetitiveness, relevance, etc. Inspired by human…
Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, conta…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）
Most of the existing works for dialogue generation are data-driven models trained directly on corpora crawled from websites. They mainly focus on improving the model architecture to produce better responses but pay little attention to considering the quality of the training data contrastively. In this paper, we propose a multi-level contrastive learning paradigm to model the fine-grained quality of the responses with respect to the query. A Rank-aware Calibration (RC) network is designed to construct the multi-level contrastive optimization objectives. Since these objectives are calculated bas…
The uptake of deep learning in natural language generation (NLG) led to the release of both small and relatively large parallel corpora for training neural models. The existing data-to-text datasets are, however, aimed at task-oriented dialogue systems, and often thus limited in diversity and versatility. They are typically crowdsourced, with much of the noise left in them. Moreover, current neural NLG models do not take full advantage of large training data, and due to their strong generalizing properties produce sentences that look template-like regardless. We therefore present a new corpus …
