A growing number of people use social media to seek information or coordinate relief activities in times of crisis. Thus, social media is increasingly deployed by emergency agencies as well to reach more people in crisis situations. However, the large amount of available data on social media could also be used by emergency agencies to understand how they are perceived by the public and to improve their communication. In this study, we examined the Twitter communication about the German emergency agency "Johanniter-Unfall-Hilfe" by conducting a frequency, sentiment, social network and content analysis. The results reveal that a right-wing political cluster politically instrumentalised an incident related to this agency. Furthermore, some individuals used social media to express criticism. It can be concluded that the use of social media analytics in the daily routine of emergency management professionals can be beneficial for improving their social media communication strategy.
Social media platforms are now a key source of information for a large segment of the public. As such, these platforms have a great potential as a means to provide real-time information to emergency management agencies. Moreover, during an emergency, these agencies are very interested in social media as a means to find public-driven response efforts, as well as to track how their handling of that emergency is being perceived. However, there is currently a lack advanced tools designed for monitoring social media during emergencies. The Emergency Analysis Identification and Management System (EA…
The demo will illustrate the features of a webGIS interface to support the rapid mapping activities after a natural disaster, with the goal of providing additional information from social media to the mapping operators. This demo shows the first results of the E2mC H2020 European project, where the goal is to extract precisely located information from available social media sources, providing accurate geolocating functionalities and, starting from posts searched in Twitter, extending the social media exploration to Flickr, YouTube, and Instagram.
Social media has become an integral part of our daily lives. During time-critical events, the public shares a variety of posts on social media including reports for resource needs, damages, and help offerings for the affected community. Such posts can be relevant and may contain valuable situational awareness information. However, the information overload of social media challenges the timely processing and extraction of relevant information by the emergency services. Furthermore, the growing usage of multimedia content in the social media posts in recent years further adds to the challenge in…
In large-scale emergencies social media has become a key source of information for public awareness, government authorities and relief agencies. However, the sheer volume of data and the low signal-to- noise ratio limit the effectiveness and the efficiency of using social media as an intelligence resource. We describe Australian Crisis Tracker (ACT), a tool designed for agencies responding to large- scale emergency events, to facilitate the understanding of critical information in Twitter. ACT was piloted by the Australian Red Cross (ARC) during the 2013-2014 Australian bushfires season. Video…
This paper details the creation and use of a massive (over 32,000 messages) artificially constructed 'Twitter' microblog stream for a regional emergency preparedness functional exercise. By combining microblog conversion, manual production, and a control set, we created a web based information stream providing valid, misleading, and irrelevant information to public information officers (PIOs) representing hospitals, fire departments, the local Red Cross, and city and county government officials. PIOs searched, monitored, and (through conventional channels) verified potentially acionable inform…
Social media plays increasingly significant roles in disaster response, but effectively leveraging social media for rescue is challenging. This study analyzed rescue requests on Twitter during the 2017 Hurricane Harvey, in which many residents resorted to social media to call for help. The objectives include (1) understanding the characteristics of rescue-request messages; (2) revealing the spatial-temporal patterns of rescue requests; (3) determining the social-geographical conditions of communities needing rescue; and (4) identifying the challenges of using social media for rescue and propos…
Extensive research on social media usage during emergencies has shown its value to provide life-saving information, if a mechanism is in place to filter and prioritize messages. Existing ranking systems can provide a baseline for selecting which updates or alerts to push to emergency responders. However, prior research has not investigated in depth how many and how often should these updates be generated, considering a given bound on the workload for a user due to the limited budget of attention in this stressful work environment. This paper presents a novel problem and a model to quantify the…
Although social media provides a vibrant platform to discuss real-world events, the quantity of information generated can overwhelm decision making based on that information. By better understanding who is participating in information sharing, we can more effectively filter information as the event unfolds. Fine-grained understanding of credible sources can even help develop a trusted network of users for specific events or situations. Given the culture of relying on trusted actors for work practices in the humanitarian and disaster response domain, we propose to identify potential credible us…
The use of social media is ubiquitous and nowadays well-established in our everyday life, but increasingly also before, during or after emergencies. The produced data is spread across several types of social media and can be used by different actors, such as emergency services or volunteer communities. There are already systems available that support the process of gathering, analysing and distributing information through social media. However, dependent on the goal of analysis, the analysis methods and available systems are limited based on technical or business-oriented restrictions. This pa…
Social media platforms provide active communication channels during mass convergence and emergency events such as disasters caused by natural hazards. As a result, first responders, decision makers, and the public can use this information to gain insight into the situation as it unfolds. In particular, many social media messages communicated during emergencies convey timely, actionable information. Processing social media messages to obtain such information, however, involves solving multiple challenges including: handling information overload, filtering credible information, and prioritizing …
Social media have become a valuable source for extracting data about societal crises and an important outlet to disseminate official information. Government agencies are increasingly turning to social media to use it as a mouthpiece in times of crisis. Gaining intelligence through social media analytics, however, remains a challenge for government agencies, e.g. due to a lack of training and instruments. To mitigate this shortcoming, government agencies need tools that support them in analysing social media data for the public good. This paper presents a design science research approach that g…
Twitter and, in general, social media has become an indispensable communication channel in times of emergency. The ubiquitousness of smartphone gadgets enables people to declare an emergency observed in real-time. As a result, more agencies are interested in programmatically monitoring Twitter (disaster relief organizations and news agencies). Therefore, recognizing the informativeness of a Tweet can help filter noise from the large volumes of Tweets. In this paper, we present our submission for WNUT-2020 Task 2: Identification of informative COVID-19 English Tweets. Our most successful model …
Risk and response communication of public agencies through social media played a significant role in the emergence and spread of novel Coronavirus (COVID-19) and such interactions were echoed in other information outlets. This study collected time-sensitive online social media data and analyzed such communication patterns from public health (WHO, CDC), emergency (FEMA), and transportation (FDOT) agencies using data-driven methods. The scope of the work includes a detailed understanding of how agencies communicate risk information through social media during a pandemic and influence community r…
In the domain of emergency management during hazard crises, having sufficient situational awareness information is critical. It requires capturing and integrating information from sources such as satellite images, local sensors and social media content generated by local people. A bold obstacle to capturing, representing and integrating such heterogeneous and diverse information is lack of a proper ontology which properly conceptualizes this domain, aggregates and unifies datasets. Thus, in this paper, we introduce empathi ontology which conceptualizes the core concepts concerning with the dom…
Illicit drug trade via social media sites, especially photo-oriented Instagram, has become a severe problem in recent years. As a result, tracking drug dealing and abuse on Instagram is of interest to law enforcement agencies and public health agencies. In this paper, we propose a novel approach to detecting drug abuse and dealing automatically by utilizing multimodal data on social media. This approach also enables us to identify drug-related posts and analyze the behavior patterns of drug-related user accounts. To better utilize multimodal data on social media, multimodal analysis methods in…
Drug use by people is on the rise and is of great interest to public health agencies and law enforcement agencies. As found by the National Survey on Drug Use and Health, 20 million Americans aged 12 years or older consumed illicit drugs in the past few 30 days. Given their ubiquity in everyday life, drug abuse related studies have received much and constant attention. However, most of the existing studies rely on surveys. Surveys present a fair number of problems because of their nature. Surveys on sensitive topics such as illicit drug use may not be answered truthfully by the people taking t…
IIT Bombay（印度理工学院孟买分校）；IITB-Monash Research Academy（印度理工学院孟买分校-莫纳什研究学院）
We present the Civique system for emergency detection in urban areas by monitoring micro blogs like Tweets. The system detects emergency related events, and classifies them into appropriate categories like "fire", "accident", "earthquake", etc. We demonstrate our ideas by classifying Twitter posts in real time, visualizing the ongoing event on a map interface and alerting users with options to contact relevant authorities, both online and offline. We evaluate our classifiers for both the steps, i.e., emergency detection and categorization, and obtain F-scores exceeding 70% and 90%, respectivel…
Online social microblogging platforms including Twitter are increasingly used for aiding relief operations during disaster events. During most of the calamities that can be natural disasters or even armed attacks, non-governmental organizations look for critical information about resources to support effected people. Despite the recent advancement of natural language processing with deep neural networks, retrieval and ranking of short text becomes a challenging task because a lot of conversational and sympathy content merged with the critical information. In this paper, we address the problem …
Physical media (like surveillance cameras) and social media (like Instagram and Twitter) may both be useful in attaining on-the-ground information during an emergency or disaster situation. However, the intersection and reliability of both surveillance cameras and social media during a natural disaster are not fully understood. To address this gap, we tested whether social media is of utility when physical surveillance cameras went off-line during Hurricane Irma in 2017. Specifically, we collected and compared geo-tagged Instagram and Twitter posts in the state of Florida during times and in a…
Media outlets and political campaigners recognise social media as a means for widely disseminating news and opinions. In particular, Twitter is used by political groups all over the world to spread political messages, engage their supporters, drive election campaigns, and challenge their critics. Further, news agencies, many of which aim to give an impression of balance, are often of a particular political persuasion which is reflected in the content they produce. Driven by the potential for political and media organisations to influence public opinion, our aim is to quantify the nature of pol…
Social media has been contributing many research areas such as data mining, recommender systems, time series analysis, etc. However, there are not many successful applications regarding social media in government agencies. In fact, lots of governments have social media accounts such as twitter and facebook. More and more customers are likely to communicate with governments on social media, causing massive external social media data for governments. This external data would be beneficial for analysing behaviours and real needs of the customers. Besides this, most governments also have a call ce…
Information is crucial to the function of a democratic society where well-informed citizens can make rational political decisions. While in the past political entities were primarily utilizing newspaper and later television to inform the public, with the rise of the Internet and online social media, the political arena has transformed into a more complex structure. Now, more than ever, people express themselves online while mainstream news agencies attempt to seize the power of the Internet to spread their agenda. To grasp the political coexistence of mainstream media and online social media, …
Social media has become an essential channel for posting disaster-related information, which provide governments and relief agencies real-time data for better disaster management. However, research in this field has not received sufficient attention and extracting useful information is still challenging. This paper aims to improve disaster relief efficiency via mining and analyzing social media data like public attitudes towards disaster response and public demands for targeted relief supplies during different types of disasters. We focus on different natural disasters based on properties such…
During and after disasters, highways provide vital routes for emergency services, relief efforts, and evacuation activities. Thus, a timely and reliable assessment of disaster impacts on highways is critical for decision-makers to quickly and effectively perform relief and recovery efforts. Recently, social media has increasingly been used in disaster management for obtaining a rapid, public-centric assessment of disaster impacts due to its near real-time, social and informational characteristics. Although promising, the employment of social media for assessing disaster impacts on highways is …
Hohai University（河海大学）；Arizona State University（亚利桑那州立大学）
Floods of research and practical applications employ social media data for a wide range of public applications, including environmental monitoring, water resource managing, disaster and emergency response.Hydroinformatics can benefit from the social media technologies with newly emerged data, techniques and analytical tools to handle large datasets, from which creative ideas and new values could be mined.This paper first proposes a 4W (What, Why, When, hoW) model and a methodological structure to better understand and represent the application of social media to hydroinformatics, then provides…
Social media are more than just a one-way communication channel. Data can be collected, analyzed and contextualized to support disaster risk management. However, disaster management agencies typically use such added-value information to support only their own decisions. A feedback loop between contextualized information and data suppliers would result in various advantages. First, it could facilitate the near real-time communication of early warnings derived from social media, linked to other sources of information. Second, it could support the staff of aid organizations during response operat…
Risk communication in times of disasters is complex, involving rapid and diverse communication in social networks (i.e., public and/or private agencies; local residents) as well as limited mobilization capacity and operational constraints of physical infrastructure networks. Despite a growing literature on infrastructure interdependencies and co-dependent social-physical systems, an in-depth understanding of how risk communication in online social networks weighs into physical infrastructure networks during a major disaster remains limited, let alone in compounding risk events. This study anal…
University of North Carolina - Greensboro（北卡罗来纳大学格林斯伯勒分校）；The Pennsylvania State University（宾夕法尼亚州立大学）；Mississippi State University（密西西比州立大学）
Streaming social media provides a real-time glimpse of extreme weather impacts. However, the volume of streaming data makes mining information a challenge for emergency managers, policy makers, and disciplinary scientists. Here we explore the effectiveness of data learned approaches to mine and filter information from streaming social media data from Hurricane Irma's landfall in Florida, USA. We use 54,383 Twitter messages (out of 784K geolocated messages) from 16,598 users from Sept. 10 - 12, 2017 to develop 4 independent models to filter data for relevance: 1) a geospatial model based on for…
The most critical time for information to spread is in the aftermath of a serious emergency, crisis, or disaster. Individuals affected by such situations can now turn to an array of communication channels, from mobile phone calls and text messages to social media posts, when alerting social ties. These channels drastically improve the speed of information in a time-sensitive event, and provide extant records of human dynamics during and afterward the event. Retrospective analysis of such anomalous events provides researchers with a class of "found experiments" that may be used to better unders…
The growing incidents of counterfeiting and associated economic and health consequences necessitate the development of active surveillance systems capable of producing timely and reliable information for all stake holders in the anti-counterfeiting fight. User generated content from social media platforms can provide early clues about product allergies, adverse events and product counterfeiting. This paper reports a work in progresswith contributions including: the development of a framework for gathering and analyzing the views and experiences of users of drug and cosmetic products using mach…
The Covid-19 pandemic presented an unprecedented global public health emergency, and concomitantly an unparalleled opportunity to investigate public responses to adverse social conditions. The widespread ability to post messages to social media platforms provided an invaluable outlet for such an outpouring of public sentiment, including not only expressions of social solidarity, but also the spread of misinformation and misconceptions around the effect and potential risks of the pandemic. This archive of message content therefore represents a key resource in understanding public responses to h…
In this paper, we consider a dataset comprising press releases about health research from different universities in the UK along with a corresponding set of news articles. First, we do an exploratory analysis to understand how the basic information published in the scientific journals get exaggerated as they are reported in these press releases or news articles. This initial analysis shows that some news agencies exaggerate almost 60\% of the articles they publish in the health domain; more than 50\% of the press releases from certain universities are exaggerated; articles in topics like lifes…
Citizens and Emergency Managers need to be able to distinguish ''fake'' (untrue) news posts from real news posts on social media during disasters. This paper is based on an online survey conducted in 2018 that produced 341 responses from invitations distributed via email and through Facebook. It explores to what extent and how citizens generally assess whether postings are ''true'' or ''fake,'' and describes indicators of the trustworthiness of content that users would like. The mean response on a semantic differential scale measuring how frequently users attempt to verify the news trustworthi…
Each year, significant investment of time and resources is made to improve diversity within engineering across a range of federal and state agencies, private/not-for-profit organizations, and foundations. In spite of decades of investments, efforts have not yielded desired returns - participation by minorities continues to lag at a time when STEM workforce requirements are increasing. In recent years a new stream of data has emerged - online social networks, including Twitter, Facebook, and Instagram - that act as a key sensor of social behavior and attitudes of the public. Almost 87% of the A…
Earthquakes have a deep impact on wide areas, and emergency rescue operations may benefit from social media information about the scope and extent of the disaster. Therefore, this work presents a text miningbased approach to collect and analyze social media data for early earthquake impact analysis. First, disasterrelated microblogs are collected from the Sina microblog based on crawler technology. Then, after data cleaning a series of analyses are conducted including (1) the hot words analysis, (2) the trend of the number of microblogs, (3) the trend of public opinion sentiment, and (4) a key…
People post information about different topics which are in their active vocabulary over social media platforms (like Twitter, Facebook, PInterest and Google+). They follow each other and it is more likely that the person who posts information about current happenings will receive better response. Manual analysis of huge amount of data on social media platforms is difficult. This has opened new research directions for automatic analysis of usercontributed social media documents. Automatic social media data analysis is difficult due to abundant information shared by users. Many researchers use …
The rapid evolution of the COVID-19 pandemic has underscored the need to quickly disseminate the latest clinical knowledge during a public-health emergency. One surprisingly effective platform for healthcare professionals (HCPs) to share knowledge and experiences from the front lines has been social media (for example, the "#medtwitter" community on Twitter). However, identifying clinically-relevant content in social media without manual labeling is a challenge because of the sheer volume of irrelevant data. We present an unsupervised, iterative approach to mine clinically relevant information…
Wrocław University of Science and Technology（弗罗茨瓦夫理工大学）
Public transport agencies use social media as an essential tool for communicating mobility incidents to passengers. However, while the short term, day-to-day information about transport phenomena is usually posted in social media with low latency, its availability is short term as the content is rarely made an aggregated form. Social media communication of transport phenomena usually lacks GIS annotations as most social media platforms do not allow attaching non-POI GPS coordinates to posts. As a result, the analysis of transport phenomena information is minimal. We collected three years of so…
Social media has recently emerged as a premier method to disseminate information online. Through these online networks, tens of millions of individuals communicate their thoughts, personal experiences, and social ideals. We therefore explore the potential of social media to predict, even prior to onset, Major Depressive Disorder (MDD) in online personas. We employ a crowdsourced method to compile a list of Twitter users who profess to being diagnosed with depression. Using up to a year of prior social media postings, we utilize a Bag of Words approach to quantify each tweet. Lastly, we leverag…
Could social media data aid in disaster response and damage assessment? Countries face both an increasing frequency and intensity of natural disasters due to climate change. And during such events, citizens are turning to social media platforms for disaster-related communication and information. Social media improves situational awareness, facilitates dissemination of emergency information, enables early warning systems, and helps coordinate relief efforts. Additionally, spatiotemporal distribution of disaster-related messages helps with real-time monitoring and assessment of the disaster itse…
Can public social media data be harnessed to predict COVID-19 case counts? We analyzed approximately 15 million COVID-19 related posts on Weibo, a popular Twitter-like social media platform in China, from November 1, 2019 to March 31, 2020. We developed a machine learning classifier to identify "sick posts," which are reports of one's own and other people's symptoms and diagnosis related to COVID-19. We then modeled the predictive power of sick posts and other COVID-19 posts on daily case counts. We found that reports of symptoms and diagnosis of COVID-19 significantly predicted daily case cou…
We describe a strategy for the acquisition of training data necessary to build a social-media-driven early detection system for individuals at risk for (preventable) type 2 diabetes mellitus (T2DM). The strategy uses a game-like quiz with data and questions acquired semi-automatically from Twitter. The questions are designed to inspire participant engagement and collect relevant data to train a public-health model applied to individuals. Prior systems designed to use social media such as Twitter to predict obesity (a risk factor for T2DM) operate on entire communities such as states, counties,…
Compromising social network accounts has become a profitable course of action for cybercriminals. By hijacking control of a popular media or business account, attackers can distribute their malicious messages or disseminate fake information to a large user base. The impacts of these incidents range from a tarnished reputation to multi-billion dollar monetary losses on financial markets. In our previous work, we demonstrated how we can detect large-scale compromises (i.e., so-called campaigns) of regular online social network users. In this work, we show how we can use similar techniques to ide…
The study of criminal networks using traces from heterogeneous communication media is acquiring increasing importance in nowadays society. The usage of communication media such as phone calls and online social networks leaves digital traces in the form of metadata that can be used for this type of analysis. The goal of this work is twofold: first we provide a theoretical framework for the problem of detecting and characterizing criminal organizations in networks reconstructed from phone call records. Then, we introduce an expert system to support law enforcement agencies in the task of unveili…
The computer science research community has became increasingly interested in the study of social media due to their pervasiveness in the everyday life of millions of individuals. Methodological questions and technical challenges abound as more and more data from social platforms become available for analysis. This data deluge not only yields the unprecedented opportunity to unravel questions about online individuals' behavior at scale, but also allows to explore the potential perils that the massive adoption of social media brings to our society. These communication channels provide plenty of…
Qatar Computing Research Institute（卡塔尔计算研究所）；Hamad Bin Khalifa University（哈马德·本·哈利法大学）
The extensive use of social media platforms, especially during disasters, creates unique opportunities for humanitarian organizations to gain situational awareness and launch relief operations accordingly. In addition to the textual content, people post overwhelming amounts of imagery data on social networks within minutes of a disaster hit. Studies point to the importance of this online imagery content for emergency response. Despite recent advances in the computer vision field, automatic processing of the crisis-related social media imagery data remains a challenging task. It is because a ma…
