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arXiv 2001.05171cs.HCcs.CLcs.LG
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Teddy:一个交互式评论分析系统

Teddy: A System for Interactive Review Analysis

University of Rochester(罗切斯特大学);Megagon Labs(Megagon实验室)

Xiong Zhang, Jonathan Engel, Sara Evensen, Yuliang Li, Çağatay Demiralp, Wang-Chiew Tan

摘要:

评论是电子商务服务和产品不可或缺的一部分。它们包含了大量关于用户意见和体验的信息,有助于更好地理解消费者决策,改善产品和服务的用户体验。如今,数据科学家通过开发规则和模型来分析评论,以提取、聚合和理解评论文本中嵌入的信息。然而,如果没有适当的工具,处理成千上万的评论(通常是嘈杂的不完整文本)可能会令人望而生畏。在这里,我们首先提供了一个访谈研究的结果,我们与15位数据科学家进行了访谈研究,他们处理评论文本,提供了对他们的实践和挑战的见解。结果表明,数据科学家需要交互式系统来完成许多审查分析任务。作为回应,我们介绍了Teddy,这是一个交互式系统,使数据科学家能够快速从评论中获得见解,并改进其提取和建模管道。

英文摘要:

Reviews are integral to e-commerce services and products. They contain a wealth of information about the opinions and experiences of users, which can help better understand consumer decisions and improve user experience with products and services. Today, data scientists analyze reviews by developing rules and models to extract, aggregate, and understand information embedded in the review text. However, working with thousands of reviews, which are typically noisy incomplete text, can be daunting without proper tools. Here we first contribute results from an interview study that we conducted with fifteen data scientists who work with review text, providing insights into their practices and challenges. Results suggest data scientists need interactive systems for many review analysis tasks. In response we introduce Teddy, an interactive system that enables data scientists to quickly obtain insights from reviews and improve their extraction and modeling pipelines.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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