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arXiv 1908.08298cs.SIcs.IR
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使用社交媒体进行口碑营销

Using Social Media for Word-of-Mouth Marketing

Nagendra Kumar, Yash Chandarana, K. Anand, Manish Singh

摘要:

如今,在线社交网络被广泛用于个人和商业目的。这种广泛的普及使它们成为广告的理想平台。社交媒体可以用于直接和口碑(WoM)营销。虽然WoM营销被认为更有效,而且需要更少的广告成本,但目前它尚未得到充分利用。要进行WoM营销,我们需要确定一组人,他们可以利用他们在社交网络中的权威地位来推广给定的产品。在本文中,我们展示了如何在Facebook群组中进行WoM营销,这是一个问答型的社交网络。我们还提出了加强WoM营销的概念,多个机构可以共同推广产品,以提高营销的有效性。我们在Facebook群组数据集上进行了实验,该数据集由30万条消息和1000万个用户反应组成。

英文摘要:

Nowadays online social networks are used extensively for personal and commercial purposes. This widespread popularity makes them an ideal platform for advertisements. Social media can be used for both direct and word-of-mouth (WoM) marketing. Although WoM marketing is considered more effective and it requires less advertisement cost, it is currently being under-utilized. To do WoM marketing, we need to identify a set of people who can use their authoritative position in social network to promote a given product. In this paper, we show how to do WoM marketing in Facebook group, which is a question answer type of social network. We also present concept of reinforced WoM marketing, where multiple authorities can together promote a product to increase the effectiveness of marketing. We perform our experiments on Facebook group dataset consisting of 0.3 million messages and 10 million user reactions.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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