Neural dialog state trackers are generally limited due to the lack of quantity and diversity of annotated training data. In this paper, we address this difficulty by proposing a reinforcement learning (RL) based framework for data augmentation that can generate high-quality data to improve the neural state tracker. Specifically, we introduce a novel contextual bandit generator to learn fine-grained augmentation policies that can generate new effective instances by choosing suitable replacements for the specific context. Moreover, by alternately learning between the generator and the state tracker, we can keep refining the generative policies to generate more high-quality training data for neural state tracker. Experimental results on the WoZ and MultiWoZ (restaurant) datasets demonstrate that the proposed framework significantly improves the performance over the state-of-the-art models, especially with limited training data.
Tsinghua University（清华大学）；China Mobile Research Institute（中国移动研究院）
Recently, there has been progress in supervised funetuning pretrained GPT-2 to build end-to-end task-oriented dialog (TOD) systems. However, online reinforcement learning of a GPT-2 based dialog system (DS), together with a end-to-end user simulator (US), has not ever been explored. Moreover, a drawback with existing GPT-2 based TOD systems is that they mostly employ the whole dialog history as input, which brings inefficiencies in memory and compute. In this paper, we first propose Simplified Generative Architectures (SGA) for DS and US respectively, both based on GPT-2 but using shortened hi…
Tsinghua University（清华大学）；Tsinghua University-China Mobile Communications Group Co., Ltd. Joint Institute（清华大学-中国移动通信集团有限公司联合研究院）；China Mobile Research Institute（中国移动研究院）
Building user simulators (USs) for reinforcement learning (RL) of task-oriented dialog systems (DSs) has gained more and more attention, which, however, still faces several fundamental challenges. First, it is unclear whether we can leverage pretrained language models to design, for example, GPT-2 based USs, to catch up and interact with the recently advanced GPT-2 based DSs. Second, an important ingredient in a US is that the user goal can be effectively incorporated and tracked; but how to flexibly integrate goal state tracking and develop an end-to-end trainable US for multi-domains has rem…
Dialogue generation models face the challenge of producing generic and repetitive responses. Unlike previous augmentation methods that mostly focus on token manipulation and ignore the essential variety within a single sample using hard labels, we propose to promote the generation diversity of the neural dialogue models via soft embedding augmentation along with soft labels in this paper. Particularly, we select some key input tokens and fuse their embeddings together with embeddings from their semantic-neighbor tokens. The new embeddings serve as the input of the model to replace the original…
Weak supervision (WS) is an alternative to the traditional supervised learning to address the need for ground truth. Data programming is a practical WS approach that allows programmatic labeling data samples using labeling functions (LFs) instead of hand-labeling each data point. However, the existing approach fails to fully exploit the domain knowledge encoded into LFs, especially when the LFs' coverage is low. This is due to the common data programming pipeline that neglects to utilize data features during the generative process. This paper proposes a new approach called reinforced labeling …
Contextually aware intelligent agents are often required to understand the users and their surroundings in real-time. Our goal is to build Artificial Intelligence (AI) systems that can assist children in their learning process. Within such complex frameworks, Spoken Dialogue Systems (SDS) are crucial building blocks to handle efficient task-oriented communication with children in game-based learning settings. We are working towards a multimodal dialogue system for younger kids learning basic math concepts. Our focus is on improving the Natural Language Understanding (NLU) module of the task-or…
Meeting summarization is a challenging task due to its dynamic interaction nature among multiple speakers and lack of sufficient training data. Existing methods view the meeting as a linear sequence of utterances while ignoring the diverse relations between each utterance. Besides, the limited labeled data further hinders the ability of data-hungry neural models. In this paper, we try to mitigate the above challenges by introducing dialogue-discourse relations. First, we present a Dialogue Discourse-Dware Meeting Summarizer (DDAMS) to explicitly model the interaction between utterances in a me…
Microsoft Research（微软研究院）；Heriot-Watt University（赫瑞-瓦特大学）
Neural dialog models often lack robustness to anomalous user input and produce inappropriate responses which leads to frustrating user experience. Although there are a set of prior approaches to out-of-domain (OOD) utterance detection, they share a few restrictions: they rely on OOD data or multiple sub-domains, and their OOD detection is context-independent which leads to suboptimal performance in a dialog. The goal of this paper is to propose a novel OOD detection method that does not require OOD data by utilizing counterfeit OOD turns in the context of a dialog. For the sake of fostering fu…
Huawei Noah’s Ark Lab（华为诺亚方舟实验室）；University of Edinburgh（爱丁堡大学）
Deep reinforcement learning is a promising approach to training a dialog manager, but current methods struggle with the large state and action spaces of multi-domain dialog systems. Building upon Deep Q-learning from Demonstrations (DQfD), an algorithm that scores highly in difficult Atari games, we leverage dialog data to guide the agent to successfully respond to a user's requests. We make progressively fewer assumptions about the data needed, using labeled, reduced-labeled, and even unlabeled data to train expert demonstrators. We introduce Reinforced Fine-tune Learning, an extension to DQf…
This paper presents a recurrent hybrid model and training procedure for task-oriented dialogue systems based on Deep Recurrent Q-Networks (DRQN). The model copes with both tasks required for Dialogue Management: State Tracking and Decision Making. It is based on modeling Human-Machine interaction into a latent representation embedding an interaction context to guide the discussion. The model achieves greater performance, learning speed and robustness than a non-recurrent baseline. Moreover, results allow interpreting and validating the policy evolution and the latent representations informatio…
Sun Yat-sen University（中山大学）；University of Chinese Academy of Sciences（中国科学院大学）
Language instruction plays an essential role in the natural language grounded navigation tasks. However, navigators trained with limited human-annotated instructions may have difficulties in accurately capturing key information from the complicated instruction at different timesteps, leading to poor navigation performance. In this paper, we exploit to train a more robust navigator which is capable of dynamically extracting crucial factors from the long instruction, by using an adversarial attacking paradigm. Specifically, we propose a Dynamic Reinforced Instruction Attacker (DR-Attacker), whic…
Tsinghua University（清华大学）；JD AI Research（京东人工智能研究院）；Stanford University（斯坦福大学）
Recent work (Takanobu et al., 2020) proposed the system-wise evaluation on dialog systems and found that improvement on individual components (e.g., NLU, policy) in prior work may not necessarily bring benefit to pipeline systems in system-wise evaluation. To improve the system-wise performance, in this paper, we propose new joint system-wise optimization techniques for the pipeline dialog system. First, we propose a new data augmentation approach which automates the labeling process for NLU training. Second, we propose a novel stochastic policy parameterization with Poisson distribution that …
Renmin University of China（中国人民大学）；University of Montreal（蒙特利尔大学）
Personalized chatbots focus on endowing the chatbots with a consistent personality to behave like real users and further act as personal assistants. Previous studies have explored generating implicit user profiles from the user's dialogue history for building personalized chatbots. However, these studies only use the response generation loss to train the entire model, thus it is prone to suffer from the problem of data sparsity. Besides, they overemphasize the final generated response's quality while ignoring the correlations and fusions between the user's dialogue history, leading to rough da…
Columbia University（哥伦比亚大学）；Amazon Alexa AI（亚马逊Alexa人工智能部门）
Dialogue understanding tasks often necessitate abundant annotated data to achieve good performance and that presents challenges in low-resource settings. To alleviate this barrier, we explore few-shot data augmentation for dialogue understanding by prompting large pre-trained language models and present a novel approach that iterates on augmentation quality by applying weakly-supervised filters. We evaluate our methods on the emotion and act classification tasks in DailyDialog and the intent classification task in Facebook Multilingual Task-Oriented Dialogue. Models fine-tuned on our augmented…
Speech-based virtual assistants, such as Amazon Alexa, Google assistant, and Apple Siri, typically convert users' audio signals to text data through automatic speech recognition (ASR) and feed the text to downstream dialog models for natural language understanding and response generation. The ASR output is error-prone; however, the downstream dialog models are often trained on error-free text data, making them sensitive to ASR errors during inference time. To bridge the gap and make dialog models more robust to ASR errors, we leverage an ASR error simulator to inject noise into the error-free …
Charles University（查理大学）；Czech Technical University in Prague（捷克理工大学）；Czech Institute of Informatics, Robotics and Cybernetics（捷克信息学、机器人与控制论研究所）
Attention-based pre-trained language models such as GPT-2 brought considerable progress to end-to-end dialogue modelling. However, they also present considerable risks for task-oriented dialogue, such as lack of knowledge grounding or diversity. To address these issues, we introduce modified training objectives for language model finetuning, and we employ massive data augmentation via back-translation to increase the diversity of the training data. We further examine the possibilities of combining data from multiples sources to improve performance on the target dataset. We carefully evaluate o…
Seoul National University（首尔国立大学）；Adobe Research（奥多比研究院）
Recent works have shown that generative data augmentation, where synthetic samples generated from deep generative models complement the training dataset, benefit NLP tasks. In this work, we extend this approach to the task of dialog state tracking for goal-oriented dialogs. Due to the inherent hierarchical structure of goal-oriented dialogs over utterances and related annotations, the deep generative model must be capable of capturing the coherence among different hierarchies and types of dialog features. We propose the Variational Hierarchical Dialog Autoencoder (VHDA) for modeling the comple…
Automatic data augmentation (AutoAugment) (Cubuk et al., 2019) searches for optimal perturbation policies via a controller trained using performance rewards of a sampled policy on the target task, hence reducing data-level model bias. While being a powerful algorithm, their work has focused on computer vision tasks, where it is comparatively easy to apply imperceptible perturbations without changing an image's semantic meaning. In our work, we adapt AutoAugment to automatically discover effective perturbation policies for natural language processing (NLP) tasks such as dialogue generation. We …
Institute of Computing Technology, Chinese Academy of Sciences（中国科学院计算技术研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Tencent Inc（腾讯公司）
The construction of open-domain dialogue systems requires high-quality dialogue datasets. The dialogue data admits a wide variety of responses for a given dialogue history, especially responses with different semantics. However, collecting high-quality such a dataset in most scenarios is labor-intensive and time-consuming. In this paper, we propose a data augmentation method to automatically augment high-quality responses with different semantics by counterfactual inference. Specifically, given an observed dialogue, our counterfactual generation model first infers semantically different respon…
Human Language Technology and Pattern Recognition Group, RWTH Aachen University（亚琛工业大学人类语言技术与模式识别组）；AppTek GmbH（AppTek有限责任公司）
This paper summarizes our submission to Task 2 of the second track of the 10th Dialog System Technology Challenge (DSTC10) "Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations". Similar to the previous year's iteration, the task consists of three subtasks: detecting whether a turn is knowledge seeking, selecting the relevant knowledge document and finally generating a grounded response. This year, the focus lies on adapting the system to noisy ASR transcripts. We explore different approaches to make the models more robust to this type of input and to adapt the generated …
Prior work has demonstrated that data augmentation is useful for improving dialogue state tracking. However, there are many types of user utterances, while the prior method only considered the simplest one for augmentation, raising the concern about poor generalization capability. In order to better cover diverse dialogue acts and control the generation quality, this paper proposes controllable user dialogue act augmentation (CUDA-DST) to augment user utterances with diverse behaviors. With the augmented data, different state trackers gain improvement and show better robustness, achieving the …
Speak & Spell: LLM-Driven Controllable Phonetic Error Augmentation for Robust Dialogue State Tracking
Graduate School of Artificial Intelligence, POSTECH, Republic of Korea（人工智能研究生院，POSTECH，韩国）；Department of Computer Science and Engineering, POSTECH, Republic of Korea（计算机科学与工程系，POSTECH，韩国）
Research Center for Social Computing and Information Retrieval（社会计算与信息检索研究中心）；Harbin Institute of Technology（哈尔滨工业大学）
In this paper, we study the problem of data augmentation for language understanding in task-oriented dialogue system. In contrast to previous work which augments an utterance without considering its relation with other utterances, we propose a sequence-to-sequence generation based data augmentation framework that leverages one utterance's same semantic alternatives in the training data. A novel diversity rank is incorporated into the utterance representation to make the model produce diverse utterances and these diversely augmented utterances help to improve the language understanding module. …
PRISMA: Preference-Reinforced Self-Training Approach for Interpretable Emotionally Intelligent Negotiation Dialogues
Department of Computer Science and Engineering, Indian Institute of Technology Patna, India（印度理工学院帕纳瓦分校计算机科学与工程系）；School of Artificial Intelligence and Data Science, Indian Institute of Technology Jodhpur, India（印度理工学院朱道尔分校人工智能与数据科学学院）
Columbia University（哥伦比亚大学）；ASAPP（ASAPP公司）；IBM Research AI（IBM人工智能研究院）
Collecting data for training dialog systems can be extremely expensive due to the involvement of human participants and need for extensive annotation. Especially in document-grounded dialog systems, human experts need to carefully read the unstructured documents to answer the users' questions. As a result, existing document-grounded dialog datasets are relatively small-scale and obstruct the effective training of dialogue systems. In this paper, we propose an automatic data augmentation technique grounded on documents through a generative dialogue model. The dialogue model consists of a user b…
Center for Artificial Intelligence Research (CAiRE)（人工智能研究中心（CAiRE））；The Hong Kong University of Science and Technology（香港科技大学）
Information-seeking dialogue systems, including knowledge identification and response generation, aim to respond to users with fluent, coherent, and informative responses based on users' needs, which. To tackle this challenge, we utilize data augmentation methods and several training techniques with the pre-trained language models to learn a general pattern of the task and thus achieve promising performance. In DialDoc21 competition, our system achieved 74.95 F1 score and 60.74 Exact Match score in subtask 1, and 37.72 SacreBLEU score in subtask 2. Empirical analysis is provided to explain the…
Ping An Technology (Shenzhen) Co., Ltd.（平安科技（深圳）有限公司）；University of Science and Technology of China（中国科学技术大学）
Deep neural retrieval models have amply demonstrated their power but estimating the reliability of their predictions remains challenging. Most dialog response retrieval models output a single score for a response on how relevant it is to a given question. However, the bad calibration of deep neural network results in various uncertainty for the single score such that the unreliable predictions always misinform user decisions. To investigate these issues, we present an efficient calibration and uncertainty estimation framework PG-DRR for dialog response retrieval models which adds a Gaussian Pr…
Task-oriented dialogue systems typically rely on large amounts of high-quality training data or require complex handcrafted rules. However, existing datasets are often limited in size considering the complexity of the dialogues. Additionally, conventional training signal inference is not suitable for non-deterministic agent behaviour, i.e. considering multiple actions as valid in identical dialogue states. We propose the Conversation Graph (ConvGraph), a graph-based representation of dialogues that can be exploited for data augmentation, multi-reference training and evaluation of non-determini…
NetEase Inc.（网易公司）；Tsinghua University（清华大学）；Samsung Research China - Beijing（三星电子中国研究院（北京））；Alibaba Group（阿里巴巴集团）
Recent advances in open-domain dialogue systems rely on the success of neural models that are trained on large-scale data. However, collecting large-scale dialogue data is usually time-consuming and labor-intensive. To address this data dilemma, we propose a novel data augmentation method for training open-domain dialogue models by utilizing unpaired data. Specifically, a data-level distillation process is first proposed to construct augmented dialogues where both post and response are retrieved from the unpaired data. A ranking module is employed to filter out low-quality dialogues. Further, …
In dialogue state tracking (DST), labeling the dataset involves considerable human labor. We propose a new self-training framework for few-shot generative DST that utilize unlabeled data. Our self-training method iteratively improves the model by pseudo labeling and employs Purpose Preserving Augmentation (PPAug) to prevent overfitting. We increaese the few-shot 10% performance by approximately 4% on MultiWOZ 2.1 and enhances the slot-recall 8.34% for unseen values compared to baseline.
KAUST（阿卜杜拉国王科技大学）；Ant Group（蚂蚁集团）；Xiaomi AI Lab（小米AI实验室）；University of Notre Dame（圣母大学）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学高瓴人工智能学院）
As it is cumbersome and expensive to acquire a huge amount of data for training neural dialog models, data augmentation is proposed to effectively utilize existing training samples. However, current data augmentation techniques on the dialog generation task mostly augment all cases in the training dataset without considering the intrinsic attributes between different cases. We argue that not all cases are beneficial for augmentation task, and the cases suitable for augmentation should obey the following two attributes: (1) low-quality (the dialog model cannot generate a high-quality response f…
University of Illinois at Chicago（伊利诺伊大学芝加哥分校）；Artificial Intelligence Application Research Center, Huawei Technologies（华为技术有限公司人工智能应用研究中心）
Dialogue State Tracking (DST), which is the process of inferring user goals by estimating belief states given the dialogue history, plays a critical role in task-oriented dialogue systems. A coreference phenomenon observed in multi-turn conversations is not addressed by existing DST models, leading to sub-optimal performances. In this paper, we propose Coreference Dialogue State Tracker (CDST) that explicitly models the coreference feature. In particular, at each turn, the proposed model jointly predicts the coreferred domain-slot pair and extracts the coreference values from the dialogue cont…
The training of task-oriented dialogue systems is often confronted with the lack of annotated data. In contrast to previous work which augments training data through expensive crowd-sourcing efforts, we propose four different automatic approaches to data augmentation at both the word and sentence level for end-to-end task-oriented dialogue and conduct an empirical study on their impact. Experimental results on the CamRest676 and KVRET datasets demonstrate that each of the four data augmentation approaches is able to obtain a significant improvement over a strong baseline in terms of Success F1…
Rensselaer Polytechnic Institute（伦斯勒理工学院）；IBM Thomas J Watson Research Center（IBM托马斯·J·沃森研究中心）
Recently, a more challenging state tracking task, Audio-Video Scene-Aware Dialogue (AVSD), is catching an increasing amount of attention among researchers. Different from purely text-based dialogue state tracking, the dialogue in AVSD contains a sequence of question-answer pairs about a video and the final answer to the given question requires additional understanding of the video. This paper interprets the AVSD task from an open-domain Question Answering (QA) point of view and proposes a multimodal open-domain QA system to deal with the problem. The proposed QA system uses common encoder-deco…
National University of Singapore（新加坡国立大学）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
Augmentation of task-oriented dialogues has followed standard methods used for plain-text such as back-translation, word-level manipulation, and paraphrasing despite its richly annotated structure. In this work, we introduce an augmentation framework that utilizes belief state annotations to match turns from various dialogues and form new synthetic dialogues in a bottom-up manner. Unlike other augmentation strategies, it operates with as few as five examples. Our augmentation strategy yields significant improvements when both adapting a DST model to a new domain, and when adapting a language m…
Target-guided response generation enables dialogue systems to smoothly transition a conversation from a dialogue context toward a target sentence. Such control is useful for designing dialogue systems that direct a conversation toward specific goals, such as creating non-obtrusive recommendations or introducing new topics in the conversation. In this paper, we introduce a new technique for target-guided response generation, which first finds a bridging path of commonsense knowledge concepts between the source and the target, and then uses the identified bridging path to generate transition res…
Carnegie Mellon University（卡内基梅隆大学）；University of California San Diego（加州大学圣地亚哥分校）
Multiple different responses are often plausible for a given open domain dialog context. Prior work has shown the importance of having multiple valid reference responses for meaningful and robust automated evaluations. In such cases, common practice has been to collect more human written references. However, such collection can be expensive, time consuming, and not easily scalable. Instead, we propose a novel technique for automatically expanding a human generated reference to a set of candidate references. We fetch plausible references from knowledge sources, and adapt them so that they are m…
In task-oriented dialogue systems, response generation from meaning representations (MRs) often suffers from limited training examples, due to the high cost of annotating MR-to-Text pairs. Previous works on self-training leverage fine-tuned conversational models to automatically generate pseudo-labeled MR-to-Text pairs for further fine-tuning. However, some self-augmented data may be noisy or uninformative for the model to learn from. In this work, we propose a two-phase self-augmentation procedure to generate high-quality pseudo-labeled MR-to-Text pairs: the first phase selects the most infor…
Practical dialogue systems require robust methods of detecting out-of-scope (OOS) utterances to avoid conversational breakdowns and related failure modes. Directly training a model with labeled OOS examples yields reasonable performance, but obtaining such data is a resource-intensive process. To tackle this limited-data problem, previous methods focus on better modeling the distribution of in-scope (INS) examples. We introduce GOLD as an orthogonal technique that augments existing data to train better OOS detectors operating in low-data regimes. GOLD generates pseudo-labeled candidates using …
Beijing University of Posts and Telecommunications（北京邮电大学）；Meituan（美团）
Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we…
A Unified Data Augmentation Framework for Low-Resource Multi-Domain Dialogue Generation
Northeastern University（东北大学）；Center for Information and Language Processing, LMU Munich（慕尼黑大学信息与语言处理中心）；Institute of Informatics, LMU Munich（慕尼黑大学信息学研究所）
