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arXiv 1908.07577cs.HC
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针对消极情绪设计HCI的挑战

Challenges of Designing HCI for Negative Emotions

Michal Luria, Amit Zoran, Jodi Forlizzi

摘要:

被认为是“消极”的情绪是人类经验中固有的。然而,在人机交互领域,并没有太多的工作研究这些情绪在与技术互动中的作用。随着技术通过调解我们的关系和产生新的社会实体(如会话代理和机器人)变得更加社会化,个人化和情感化,考虑它如何支持人们的负面情绪和行为是有价值的。心理学研究表明,正确地与负面情绪互动可以使人受益,但有益和有害之间的界限是微妙的。这篇研讨会论文着眼于设计负面影响的机会,以及在尝试这样做时出现的“不造成伤害”的挑战。

英文摘要:

Emotions that are perceived as "negative" are inherent in the human experience. Yet not much work in the field of HCI has looked into the role of these emotions in interaction with technology. As technology is becoming more social, personal and emotional by mediating our relationships and generating new social entities (such as conversational agents and robots), it is valuable to consider how it can support people's negative emotions and behaviors. Research in Psychology shows that interacting with negative emotions correctly can benefit well-being, yet the boundary between helpful and harmful is delicate. This workshop paper looks at the opportunities of designing for negative affect, and the challenge of "causing no harm" that arises in an attempt to do so.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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