Conversational machine comprehension requires deep understanding of the dialogue flow, and the prior work proposed FlowQA to implicitly model the context representations in reasoning for better understanding. This paper proposes to explicitly model the information gain through dialogue reasoning in order to allow the model to focus on more informative cues. The proposed model achieves state-of-the-art performance in a conversational QA dataset QuAC and sequential instruction understanding dataset SCONE, which shows the effectiveness of the proposed mechanism and demonstrates its capability of generalization to different QA models and tasks.
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Inspired by conversational reading comprehension (CRC), this paper studies a novel task of leveraging reviews as a source to build an agent that can answer multi-turn questions from potential consumers of online businesses. We first build a review CRC dataset and then propose a novel task-aware pre-tuning step running between language model (e.g., BERT) pre-training and domain-specific fine-tuning. The proposed pre-tuning requires no data annotation, but can greatly enhance the performance on our end task. Experimental results show that the proposed approach is highly effective and has competi…
With the development of dialog techniques, conversational search has attracted more and more attention as it enables users to interact with the search engine in a natural and efficient manner. However, comparing with the natural language understanding in traditional task-oriented dialog which focuses on slot filling and tracking, the query understanding in E-commerce conversational search is quite different and more challenging due to more diverse user expressions and complex intentions. In this work, we define the real-world problem of query tracking in E-commerce conversational search, in wh…
Orca: A Few-shot Benchmark for Chinese Conversational Machine Reading Comprehension
Hong Kong University of Science and Technology (Guangzhou)（香港科技大学（广州））；Hong Kong University of Science and Technology（香港科技大学）；IDEA（深圳国际数字经济研究院）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）
California Institute of Technology（加州理工学院）；University of Washington（华盛顿大学）；Allen Institute for Artificial Intelligence（艾伦人工智能研究所）
Conversational machine comprehension requires the understanding of the conversation history, such as previous question/answer pairs, the document context, and the current question. To enable traditional, single-turn models to encode the history comprehensively, we introduce Flow, a mechanism that can incorporate intermediate representations generated during the process of answering previous questions, through an alternating parallel processing structure. Compared to approaches that concatenate previous questions/answers as input, Flow integrates the latent semantics of the conversation history…
International Institute of Information Technology（国际信息技术学院）；LTRC（语言技术研究中心）
Human dialogue often contains utterances having meanings entirely different from the sentences used and are clearly understood by the interlocutors. But in human-computer interactions, the machine fails to understand the implicated meaning unless it is trained with a dataset containing the implicated meaning of an utterance along with the utterance and the context in which it is uttered. In linguistic terms, conversational implicatures are the meanings of the speaker's utterance that are not part of what is explicitly said. In this paper, we introduce a dataset of dialogue snippets with three …
We introduce dodecaDialogue: a set of 12 tasks that measures if a conversational agent can communicate engagingly with personality and empathy, ask questions, answer questions by utilizing knowledge resources, discuss topics and situations, and perceive and converse about images. By multi-tasking on such a broad large-scale set of data, we hope to both move towards and measure progress in producing a single unified agent that can perceive, reason and converse with humans in an open-domain setting. We show that such multi-tasking improves over a BERT pre-trained baseline, largely due to multi-t…
University of Information Technology（信息技术大学）；Vietnam National University Ho Chi Minh City（胡志明市越南国家大学）
Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to assist computers understand unstructured texts and then answer questions related to them. In practice, the conversation is an essential way to communicate and transfer information. To help machines understand conversation texts, we present UIT-ViCoQA, a new corpus for conversational machine reading comprehension in the Vietnamese language. This corpus consists of 10,000 questions with answers over 2,000 conversations about health news articles. Then, we evaluate several baseline approaches for conver…
Question answering (QA) is an important use case on voice assistants. A popular approach to QA is extractive reading comprehension (RC) which finds an answer span in a text passage. However, extractive answers are often unnatural in a conversational context which results in suboptimal user experience. In this work, we investigate conversational answer generation for QA. We propose AnswerBART, an end-to-end generative RC model which combines answer generation from multiple passages with passage ranking and answerability. Moreover, a hurdle in applying generative RC are hallucinations where the …
Conversational Machine Comprehension (CMC), a research track in conversational AI, expects the machine to understand an open-domain natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. While most of the research in Machine Reading Comprehension (MRC) revolves around single-turn question answering (QA), multi-turn CMC has recently gained prominence, thanks to the advancement in natural language understanding via neural language models such as BERT and the introduction of large-scale conversational datasets such as CoQA and QuAC. The r…
Beijing Institute of Technology（北京理工大学）；Southeast Academy of Information Technology, Beijing Institute of Technology（北京理工大学东南信息技术研究院）
Conversational machine reading comprehension (CMRC) aims to assist computers to understand an natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. Existing methods typically require three steps: (1) decision making based on entailment reasoning; (2) span extraction if required by the above decision; (3) question rephrasing based on the extracted span. However, for nearly all these methods, the span extraction and question rephrasing steps cannot fully exploit the fine-grained entailment reasoning information in decision making step b…
This paper describes the participation of UvA.ILPS group at the TREC CAsT 2020 track. Our passage retrieval pipeline consists of (i) an initial retrieval module that uses BM25, and (ii) a re-ranking module that combines the score of a BERT ranking model with the score of a machine comprehension model adjusted for passage retrieval. An important challenge in conversational passage retrieval is that queries are often under-specified. Thus, we perform query resolution, that is, add missing context from the conversation history to the current turn query using QuReTeC, a term classification query r…
Beijing Institute of Technology（北京理工大学）；Southeast Academy of Information Technology（东南信息技术研究院）
Open-retrieval conversational machine reading comprehension (OCMRC) simulates real-life conversational interaction scenes. Machines are required to make a decision of "Yes/No/Inquire" or generate a follow-up question when the decision is "Inquire" based on retrieved rule texts, user scenario, user question, and dialogue history. Recent studies explored the methods to reduce the information gap between decision-making and question generation and thus improve the performance of generation. However, the information gap still exists because these pipeline structures are still limited in decision-m…
Conversational machine comprehension (MC) has proven significantly more challenging compared to traditional MC since it requires better utilization of conversation history. However, most existing approaches do not effectively capture conversation history and thus have trouble handling questions involving coreference or ellipsis. Moreover, when reasoning over passage text, most of them simply treat it as a word sequence without exploring rich semantic relationships among words. In this paper, we first propose a simple yet effective graph structure learning technique to dynamically construct a q…
NTT Media Intelligence Laboratories, NTT Corporation（日本电信电话株式会社NTT媒体智能实验室）
Conversational machine comprehension (CMC) requires understanding the context of multi-turn dialogue. Using BERT, a pre-training language model, has been successful for single-turn machine comprehension, while modeling multiple turns of question answering with BERT has not been established because BERT has a limit on the number and the length of input sequences. In this paper, we propose a simple but effective method with BERT for CMC. Our method uses BERT to encode a paragraph independently conditioned with each question and each answer in a multi-turn context. Then, the method predicts an an…
Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analy…
With a lot of work about context-free question answering systems, there is an emerging trend of conversational question answering models in the natural language processing field. Thanks to the recently collected datasets, including QuAC and CoQA, there has been more work on conversational question answering, and recent work has achieved competitive performance on both datasets. However, to best of our knowledge, two important questions for conversational comprehension research have not been well studied: 1) How well can the benchmark dataset reflect models' content understanding? 2) Do the mod…
AstroLLaMA-Chat: Scaling AstroLLaMA with Conversational and Diverse Datasets
European Space Agency (ESA), European Space Astronomy Centre (ESAC)（欧洲航天局欧洲空间天文学中心）；Hong Kong University of Science and Technology（香港科技大学）；University of Pennsylvania（宾夕法尼亚大学）；Australian National University（澳大利亚国立大学）；The Ohio State University（俄亥俄州立大学）；University of Illinois Urbana-Champaign（伊利诺伊大学厄巴纳-香槟分校）；Tsinghua University（清华大学）；Aspia Space（Aspia Space公司）
Microsoft Speech and Dialogue Research Group（微软语音与对话研究组）
Conversational question answering (CQA) is a novel QA task that requires understanding of dialogue context. Different from traditional single-turn machine reading comprehension (MRC) tasks, CQA includes passage comprehension, coreference resolution, and contextual understanding. In this paper, we propose an innovated contextualized attention-based deep neural network, SDNet, to fuse context into traditional MRC models. Our model leverages both inter-attention and self-attention to comprehend conversation context and extract relevant information from passage. Furthermore, we demonstrated a nove…
The dependency between an adequate question formulation and correct answer selection is a very intriguing but still underexplored area. In this paper, we show that question rewriting (QR) of the conversational context allows to shed more light on this phenomenon and also use it to evaluate robustness of different answer selection approaches. We introduce a simple framework that enables an automated analysis of the conversational question answering (QA) performance using question rewrites, and present the results of this analysis on the TREC CAsT and QuAC (CANARD) datasets. Our experiments unco…
MP-Bench: Evaluating Voice Agents as a Multiparty Conversation Participant
The University of Texas at Austin（德克萨斯大学奥斯汀分校）；National Taiwan University（国立台湾大学）；Massachusetts Institute of Technology（麻省理工学院）；Carnegie Mellon University（卡内基梅隆大学）；Meta AI
School of Informatics（信息学院）；University of Edinburgh（爱丁堡大学）
Conversational agents are gaining popularity with the increasing ubiquity of smart devices. However, training agents in a data driven manner is challenging due to a lack of suitable corpora. This paper presents a novel method for gathering topical, unstructured conversational data in an efficient way: self-dialogues through crowd-sourcing. Alongside this paper, we include a corpus of 3.6 million words across 23 topics. We argue the utility of the corpus by comparing self-dialogues with standard two-party conversations as well as data from other corpora.
We introduce a new dataset for Question Rewriting in Conversational Context (QReCC), which contains 14K conversations with 80K question-answer pairs. The task in QReCC is to find answers to conversational questions within a collection of 10M web pages (split into 54M passages). Answers to questions in the same conversation may be distributed across several web pages. QReCC provides annotations that allow us to train and evaluate individual subtasks of question rewriting, passage retrieval and reading comprehension required for the end-to-end conversational question answering (QA) task. We repo…
Spoken conversational question answering (SCQA) requires machines to model complex dialogue flow given the speech utterances and text corpora. Different from traditional text question answering (QA) tasks, SCQA involves audio signal processing, passage comprehension, and contextual understanding. However, ASR systems introduce unexpected noisy signals to the transcriptions, which result in performance degradation on SCQA. To overcome the problem, we propose CADNet, a novel contextualized attention-based distillation approach, which applies both cross-attention and self-attention to obtain ASR-…
University of Glasgow（格拉斯哥大学）；Microsoft Research（微软研究院）；Carnegie Mellon University（卡内基梅隆大学）
The Conversational Assistance Track (CAsT) is a new track for TREC 2019 to facilitate Conversational Information Seeking (CIS) research and to create a large-scale reusable test collection for conversational search systems. The document corpus is 38,426,252 passages from the TREC Complex Answer Retrieval (CAR) and Microsoft MAchine Reading COmprehension (MARCO) datasets. Eighty information seeking dialogues (30 train, 50 test) are an average of 9 to 10 questions long. Relevance assessments are provided for 30 training topics and 20 test topics. This year 21 groups submitted a total of 65 runs …
Institute for Infocomm Research (I2R), A*STAR（新加坡科技研究局资讯通信研究院）
There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural language processing suggest that large-scale pre-trained language backbones could be leveraged for such machine comprehension and information extraction tasks. Yet, due to the gap between pre-training and downstream clinical domains, it remains challenging to exploit the generic backbones for domain-specific applications. Therefore, in this work, we propose a…
Recent advances with language models (e.g. BERT, XLNet, ...), have allowed surpassing human performance on complex NLP tasks such as Reading Comprehension. However, labeled datasets for training are available mostly in English which makes it difficult to acknowledge progress in other languages. Fortunately, models are now pre-trained on unlabeled data from hundreds of languages and exhibit interesting transfer abilities from one language to another. In this paper, we show that multilingual BERT is naturally capable of zero-shot transfer for an extractive Question Answering task (eQA) from Engl…
Uppsala University, Sweden（瑞典乌普萨拉大学）；Scaleout Systems, Sweden（瑞典Scaleout Systems公司）；Department of Information Technology（信息技术系）；Division of Scientific Computing（科学计算部）
Machine reading comprehension (MRC) of text data is one important task in Natural Language Understanding. It is a complex NLP problem with a lot of ongoing research fueled by the release of the Stanford Question Answering Dataset (SQuAD) and Conversational Question Answering (CoQA). It is considered to be an effort to teach computers how to "understand" a text, and then to be able to answer questions about it using deep learning. However, until now large-scale training on private text data and knowledge sharing has been missing for this NLP task. Hence, we present FedQAS, a privacy-preserving …
Sofia University（索非亚大学）；Hamad Bin Khalifa University（哈马德·本·哈利法大学）；Qatar Computing Research Institute（卡塔尔计算研究所）
Recent advances in deep neural networks, language modeling and language generation have introduced new ideas to the field of conversational agents. As a result, deep neural models such as sequence-to-sequence, Memory Networks, and the Transformer have become key ingredients of state-of-the-art dialog systems. While those models are able to generate meaningful responses even in unseen situation, they need a lot of training data to build a reliable model. Thus, most real-world systems stuck to traditional approaches based on information retrieval and even hand-crafted rules, due to their robustn…
In this work, we analyze how human gaze during reading comprehension is conditioned on the given reading comprehension question, and whether this signal can be beneficial for machine reading comprehension. To this end, we collect a new eye-tracking dataset with a large number of participants engaging in a multiple choice reading comprehension task. Our analysis of this data reveals increased fixation times over parts of the text that are most relevant for answering the question. Motivated by this finding, we propose making automated reading comprehension more human-like by mimicking human info…
Macquarie University（麦考瑞大学）；The University of Adelaide（阿德莱德大学）
As one promising way to inquire about any particular information through a dialog with the bot, question answering dialog systems have gained increasing research interests recently. Designing interactive QA systems has always been a challenging task in natural language processing and used as a benchmark to evaluate a machine's ability of natural language understanding. However, such systems often struggle when the question answering is carried out in multiple turns by the users to seek more information based on what they have already learned, thus, giving rise to another complicated form calle…
Online discussions, panels, talk page edits, etc., often contain harmful conversational content i.e., hate speech, death threats and offensive language, especially towards certain demographic groups. For example, individuals who identify as members of the LGBTQIA+ community and/or BIPOC (Black, Indigenous, People of Color) are at higher risk for abuse and harassment online. In this work, we first introduce a real-world dataset that will enable us to study and understand harmful online conversational content. Then, we conduct several exploratory data analysis experiments to gain deeper insights…
Multilingual Datasets for Custom Input Extraction and Explanation Requests Parsing in Conversational XAI Systems
Technische Universität Berlin（技术大学柏林）；German Research Center for Artificial Intelligence (DFKI)（德国人工智能研究中心）；Saarland Informatics Campus（萨尔州信息学校区）；Centre for European Research in Trusted AI (CERTAIN)（可信人工智能欧洲研究中心）；BIFOLD – Berlin Institute for the Foundations of Learning and Data（柏林学习与数据基础研究院）
The Argument Reasoning Comprehension Task requires significant language understanding and complex reasoning over world knowledge. We focus on transfer of a sentence encoder to bootstrap more complicated models given the small size of the dataset. Our best model uses a pre-trained BiLSTM to encode input sentences, learns task-specific features for the argument and warrants, then performs independent argument-warrant matching. This model achieves mean test set accuracy of 64.43%. Encoder transfer yields a significant gain to our best model over random initialization. Independent warrant matching…
This paper presents a new adversarial learning method for generative conversational agents (GCA) besides a new model of GCA. Similar to previous works on adversarial learning for dialogue generation, our method assumes the GCA as a generator that aims at fooling a discriminator that labels dialogues as human-generated or machine-generated; however, in our approach, the discriminator performs token-level classification, i.e. it indicates whether the current token was generated by humans or machines. To do so, the discriminator also receives the context utterances (the dialogue history) and the …
Université de Montréal（蒙特利尔大学）；Microsoft Research（微软研究院）；Facebook AI Research（Facebook人工智能研究院）；Georgia Institute of Technology（佐治亚理工学院）
We present a novel response generation system that can be trained end to end on large quantities of unstructured Twitter conversations. A neural network architecture is used to address sparsity issues that arise when integrating contextual information into classic statistical models, allowing the system to take into account previous dialog utterances. Our dynamic-context generative models show consistent gains over both context-sensitive and non-context-sensitive Machine Translation and Information Retrieval baselines.
In spoken conversational question answering (SCQA), the answer to the corresponding question is generated by retrieving and then analyzing a fixed spoken document, including multi-part conversations. Most SCQA systems have considered only retrieving information from ordered utterances. However, the sequential order of dialogue is important to build a robust spoken conversational question answering system, and the changes of utterances order may severely result in low-quality and incoherent corpora. To this end, we introduce a self-supervised learning approach, including incoherence discriminat…
Current end-to-end machine reading and question answering (Q\&A) models are primarily based on recurrent neural networks (RNNs) with attention. Despite their success, these models are often slow for both training and inference due to the sequential nature of RNNs. We propose a new Q\&A architecture called QANet, which does not require recurrent networks: Its encoder consists exclusively of convolution and self-attention, where convolution models local interactions and self-attention models global interactions. On the SQuAD dataset, our model is 3x to 13x faster in training and 4x to 9x faster …
