Conversational machine comprehension (MC) has proven significantly more challenging compared to traditional MC since it requires better utilization of conversation history. However, most existing approaches do not effectively capture conversation history and thus have trouble handling questions involving coreference or ellipsis. Moreover, when reasoning over passage text, most of them simply treat it as a word sequence without exploring rich semantic relationships among words. In this paper, we first propose a simple yet effective graph structure learning technique to dynamically construct a question and conversation history aware context graph at each conversation turn. Then we propose a novel Recurrent Graph Neural Network, and based on that, we introduce a flow mechanism to model the temporal dependencies in a sequence of context graphs. The proposed GraphFlow model can effectively capture conversational flow in a dialog, and shows competitive performance compared to existing state-of-the-art methods on CoQA, QuAC and DoQA benchmarks. In addition, visualization experiments show that our proposed model can offer good interpretability for the reasoning process.
University of Information Technology（信息技术大学）；Vietnam National University Ho Chi Minh City（胡志明市越南国家大学）
Machine reading comprehension (MRC) is a sub-field in natural language processing that aims to assist computers understand unstructured texts and then answer questions related to them. In practice, the conversation is an essential way to communicate and transfer information. To help machines understand conversation texts, we present UIT-ViCoQA, a new corpus for conversational machine reading comprehension in the Vietnamese language. This corpus consists of 10,000 questions with answers over 2,000 conversations about health news articles. Then, we evaluate several baseline approaches for conver…
Tsinghua University（清华大学）；University of Illinois at Chicago（伊利诺伊大学芝加哥分校）
Inspired by conversational reading comprehension (CRC), this paper studies a novel task of leveraging reviews as a source to build an agent that can answer multi-turn questions from potential consumers of online businesses. We first build a review CRC dataset and then propose a novel task-aware pre-tuning step running between language model (e.g., BERT) pre-training and domain-specific fine-tuning. The proposed pre-tuning requires no data annotation, but can greatly enhance the performance on our end task. Experimental results show that the proposed approach is highly effective and has competi…
Question answering (QA) is an important use case on voice assistants. A popular approach to QA is extractive reading comprehension (RC) which finds an answer span in a text passage. However, extractive answers are often unnatural in a conversational context which results in suboptimal user experience. In this work, we investigate conversational answer generation for QA. We propose AnswerBART, an end-to-end generative RC model which combines answer generation from multiple passages with passage ranking and answerability. Moreover, a hurdle in applying generative RC are hallucinations where the …
Conversational Machine Comprehension (CMC), a research track in conversational AI, expects the machine to understand an open-domain natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. While most of the research in Machine Reading Comprehension (MRC) revolves around single-turn question answering (QA), multi-turn CMC has recently gained prominence, thanks to the advancement in natural language understanding via neural language models such as BERT and the introduction of large-scale conversational datasets such as CoQA and QuAC. The r…
With the development of dialog techniques, conversational search has attracted more and more attention as it enables users to interact with the search engine in a natural and efficient manner. However, comparing with the natural language understanding in traditional task-oriented dialog which focuses on slot filling and tracking, the query understanding in E-commerce conversational search is quite different and more challenging due to more diverse user expressions and complex intentions. In this work, we define the real-world problem of query tracking in E-commerce conversational search, in wh…
Beijing Institute of Technology（北京理工大学）；Southeast Academy of Information Technology, Beijing Institute of Technology（北京理工大学东南信息技术研究院）
Conversational machine reading comprehension (CMRC) aims to assist computers to understand an natural language text and thereafter engage in a multi-turn conversation to answer questions related to the text. Existing methods typically require three steps: (1) decision making based on entailment reasoning; (2) span extraction if required by the above decision; (3) question rephrasing based on the extracted span. However, for nearly all these methods, the span extraction and question rephrasing steps cannot fully exploit the fine-grained entailment reasoning information in decision making step b…
Beijing Institute of Technology（北京理工大学）；Southeast Academy of Information Technology（东南信息技术研究院）
Open-retrieval conversational machine reading comprehension (OCMRC) simulates real-life conversational interaction scenes. Machines are required to make a decision of "Yes/No/Inquire" or generate a follow-up question when the decision is "Inquire" based on retrieved rule texts, user scenario, user question, and dialogue history. Recent studies explored the methods to reduce the information gap between decision-making and question generation and thus improve the performance of generation. However, the information gap still exists because these pipeline structures are still limited in decision-m…
NTT Media Intelligence Laboratories, NTT Corporation（日本电信电话株式会社NTT媒体智能实验室）
Conversational machine comprehension (CMC) requires understanding the context of multi-turn dialogue. Using BERT, a pre-training language model, has been successful for single-turn machine comprehension, while modeling multiple turns of question answering with BERT has not been established because BERT has a limit on the number and the length of input sequences. In this paper, we propose a simple but effective method with BERT for CMC. Our method uses BERT to encode a paragraph independently conditioned with each question and each answer in a multi-turn context. Then, the method predicts an an…
Conversational machine comprehension requires deep understanding of the dialogue flow, and the prior work proposed FlowQA to implicitly model the context representations in reasoning for better understanding. This paper proposes to explicitly model the information gain through dialogue reasoning in order to allow the model to focus on more informative cues. The proposed model achieves state-of-the-art performance in a conversational QA dataset QuAC and sequential instruction understanding dataset SCONE, which shows the effectiveness of the proposed mechanism and demonstrates its capability of …
California Institute of Technology（加州理工学院）；University of Washington（华盛顿大学）；Allen Institute for Artificial Intelligence（艾伦人工智能研究所）
Conversational machine comprehension requires the understanding of the conversation history, such as previous question/answer pairs, the document context, and the current question. To enable traditional, single-turn models to encode the history comprehensively, we introduce Flow, a mechanism that can incorporate intermediate representations generated during the process of answering previous questions, through an alternating parallel processing structure. Compared to approaches that concatenate previous questions/answers as input, Flow integrates the latent semantics of the conversation history…
With a lot of work about context-free question answering systems, there is an emerging trend of conversational question answering models in the natural language processing field. Thanks to the recently collected datasets, including QuAC and CoQA, there has been more work on conversational question answering, and recent work has achieved competitive performance on both datasets. However, to best of our knowledge, two important questions for conversational comprehension research have not been well studied: 1) How well can the benchmark dataset reflect models' content understanding? 2) Do the mod…
This paper describes the participation of UvA.ILPS group at the TREC CAsT 2020 track. Our passage retrieval pipeline consists of (i) an initial retrieval module that uses BM25, and (ii) a re-ranking module that combines the score of a BERT ranking model with the score of a machine comprehension model adjusted for passage retrieval. An important challenge in conversational passage retrieval is that queries are often under-specified. Thus, we perform query resolution, that is, add missing context from the conversation history to the current turn query using QuReTeC, a term classification query r…
Microsoft Speech and Dialogue Research Group（微软语音与对话研究组）
Conversational question answering (CQA) is a novel QA task that requires understanding of dialogue context. Different from traditional single-turn machine reading comprehension (MRC) tasks, CQA includes passage comprehension, coreference resolution, and contextual understanding. In this paper, we propose an innovated contextualized attention-based deep neural network, SDNet, to fuse context into traditional MRC models. Our model leverages both inter-attention and self-attention to comprehend conversation context and extract relevant information from passage. Furthermore, we demonstrated a nove…
Orca: A Few-shot Benchmark for Chinese Conversational Machine Reading Comprehension
Hong Kong University of Science and Technology (Guangzhou)（香港科技大学（广州））；Hong Kong University of Science and Technology（香港科技大学）；IDEA（深圳国际数字经济研究院）；Institute of Information Engineering, Chinese Academy of Sciences（中国科学院信息工程研究所）
Humans gather information by engaging in conversations involving a series of interconnected questions and answers. For machines to assist in information gathering, it is therefore essential to enable them to answer conversational questions. We introduce CoQA, a novel dataset for building Conversational Question Answering systems. Our dataset contains 127k questions with answers, obtained from 8k conversations about text passages from seven diverse domains. The questions are conversational, and the answers are free-form text with their corresponding evidence highlighted in the passage. We analy…
Institute for Infocomm Research (I2R), A*STAR（新加坡科技研究局资讯通信研究院）
There is growing interest in the automated extraction of relevant information from clinical dialogues. However, it is difficult to collect and construct large annotated resources for clinical dialogue tasks. Recent developments in natural language processing suggest that large-scale pre-trained language backbones could be leveraged for such machine comprehension and information extraction tasks. Yet, due to the gap between pre-training and downstream clinical domains, it remains challenging to exploit the generic backbones for domain-specific applications. Therefore, in this work, we propose a…
Nanyang Technological University（南洋理工大学）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）；National University of Singapore（新加坡国立大学）；Salesforce AI Research（赛富时人工智能研究院）
Conversational question generation (CQG) serves as a vital task for machines to assist humans, such as interactive reading comprehension, through conversations. Compared to traditional single-turn question generation (SQG), CQG is more challenging in the sense that the generated question is required not only to be meaningful, but also to align with the occurred conversation history. While previous studies mainly focus on how to model the flow and alignment of the conversation, there has been no thorough study to date on which parts of the context and history are necessary for the model. We arg…
Sofia University（索非亚大学）；Hamad Bin Khalifa University（哈马德·本·哈利法大学）；Qatar Computing Research Institute（卡塔尔计算研究所）
Recent advances in deep neural networks, language modeling and language generation have introduced new ideas to the field of conversational agents. As a result, deep neural models such as sequence-to-sequence, Memory Networks, and the Transformer have become key ingredients of state-of-the-art dialog systems. While those models are able to generate meaningful responses even in unseen situation, they need a lot of training data to build a reliable model. Thus, most real-world systems stuck to traditional approaches based on information retrieval and even hand-crafted rules, due to their robustn…
We introduce a new dataset for Question Rewriting in Conversational Context (QReCC), which contains 14K conversations with 80K question-answer pairs. The task in QReCC is to find answers to conversational questions within a collection of 10M web pages (split into 54M passages). Answers to questions in the same conversation may be distributed across several web pages. QReCC provides annotations that allow us to train and evaluate individual subtasks of question rewriting, passage retrieval and reading comprehension required for the end-to-end conversational question answering (QA) task. We repo…
Macquarie University（麦考瑞大学）；The University of Adelaide（阿德莱德大学）
As one promising way to inquire about any particular information through a dialog with the bot, question answering dialog systems have gained increasing research interests recently. Designing interactive QA systems has always been a challenging task in natural language processing and used as a benchmark to evaluate a machine's ability of natural language understanding. However, such systems often struggle when the question answering is carried out in multiple turns by the users to seek more information based on what they have already learned, thus, giving rise to another complicated form calle…
MP-Bench: Evaluating Voice Agents as a Multiparty Conversation Participant
The University of Texas at Austin（德克萨斯大学奥斯汀分校）；National Taiwan University（国立台湾大学）；Massachusetts Institute of Technology（麻省理工学院）；Carnegie Mellon University（卡内基梅隆大学）；Meta AI
Clarify User Expertise: Towards Proactive Conversational Agents Tailoring Responses to User Proficiency
School of Computing and Data Science, The University of Hong Kong（香港大学计算与数据科学学院）；Institute of Data Science, National University of Singapore（新加坡国立大学数据科学研究所）；College of Computer Science, Sichuan University（四川大学计算机学院）
Foundation Metrics for Evaluating Effectiveness of Healthcare Conversations Powered by Generative AI
University of California, Irvine（加州大学欧文分校）；Stanford University（斯坦福大学）；University of Pittsburgh（匹兹堡大学）；University of Toronto（多伦多大学）；HealthUnity；National Institute of Standards and Technology (NIST)（美国国家标准与技术研究院）
Dialog state tracking is used to estimate the current belief state of a dialog given all the preceding conversation. Machine reading comprehension, on the other hand, focuses on building systems that read passages of text and answer questions that require some understanding of passages. We formulate dialog state tracking as a reading comprehension task to answer the question $what\ is\ the\ state\ of\ the\ current\ dialog?$ after reading conversational context. In contrast to traditional state tracking methods where the dialog state is often predicted as a distribution over a closed set of all…
Uppsala University, Sweden（瑞典乌普萨拉大学）；Scaleout Systems, Sweden（瑞典Scaleout Systems公司）；Department of Information Technology（信息技术系）；Division of Scientific Computing（科学计算部）
Machine reading comprehension (MRC) of text data is one important task in Natural Language Understanding. It is a complex NLP problem with a lot of ongoing research fueled by the release of the Stanford Question Answering Dataset (SQuAD) and Conversational Question Answering (CoQA). It is considered to be an effort to teach computers how to "understand" a text, and then to be able to answer questions about it using deep learning. However, until now large-scale training on private text data and knowledge sharing has been missing for this NLP task. Hence, we present FedQAS, a privacy-preserving …
DiPlomat: A Dialogue Dataset for Situated Pragmatic Reasoning
Beijing Institute for General Artificial Intelligence (BIGAI)（北京通用人工智能研究院）；Yuanpei College, Peking University（北京大学元培学院）；Institute for Artificial Intelligence, Peking University（北京大学人工智能研究院）；School of Intelligence Science and Technology, Peking University（北京大学智能学院）；Department of Automation, Tsinghua University（清华大学自动化系）
University of Washington（华盛顿大学）；Microsoft Research（微软研究院）
Although neural conversation models are effective in learning how to produce fluent responses, their primary challenge lies in knowing what to say to make the conversation contentful and non-vacuous. We present a new end-to-end approach to contentful neural conversation that jointly models response generation and on-demand machine reading. The key idea is to provide the conversation model with relevant long-form text on the fly as a source of external knowledge. The model performs QA-style reading comprehension on this text in response to each conversational turn, thereby allowing for more foc…
Global teams frequently consist of language-based subgroups who put together complementary information to achieve common goals. Previous research outlines a two-step work communication flow in these teams. There are team meetings using a required common language (i.e., English); in preparation for those meetings, people have subgroup conversations in their native languages. Work communication at team meetings is often less effective than in subgroup conversations. In the current study, we investigate the idea of leveraging machine translation (MT) to facilitate global team meetings. We hypothe…
