Coherence across multiple turns is a major challenge for state-of-the-art dialogue models. Arguably the most successful approach to automatically learning text coherence is the entity grid, which relies on modelling patterns of distribution of entities across multiple sentences of a text. Originally applied to the evaluation of automatic summaries and the news genre, among its many extensions, this model has also been successfully used to assess dialogue coherence. Nevertheless, both the original grid and its extensions do not model intents, a crucial aspect that has been studied widely in the literature in connection to dialogue structure. We propose to augment the original grid document representation for dialogue with the intentional structure of the conversation. Our models outperform the original grid representation on both text discrimination and insertion, the two main standard tasks for coherence assessment across three different dialogue datasets, confirming that intents play a key role in modelling dialogue coherence.
Ubiquitous Knowledge Processing Lab (UKP)（普适知识处理实验室（UKP））；Technische Universität Darmstadt (TUDa)（达姆施塔特工业大学（TUDa））
Recent dialogue coherence models use the coherence features designed for monologue texts, e.g. nominal entities, to represent utterances and then explicitly augment them with dialogue-relevant features, e.g., dialogue act labels. It indicates two drawbacks, (a) semantics of utterances is limited to entity mentions, and (b) the performance of coherence models strongly relies on the quality of the input dialogue act labels. We address these issues by introducing a novel approach to dialogue coherence assessment. We use dialogue act prediction as an auxiliary task in a multi-task learning scenari…
In this work, we investigate the human perception of coherence in open-domain dialogues. In particular, we address the problem of annotating and modeling the coherence of next-turn candidates while considering the entire history of the dialogue. First, we create the Switchboard Coherence (SWBD-Coh) corpus, a dataset of human-human spoken dialogues annotated with turn coherence ratings, where next-turn candidate utterances ratings are provided considering the full dialogue context. Our statistical analysis of the corpus indicates how turn coherence perception is affected by patterns of distribu…
Dialogue topic segmentation is critical in several dialogue modeling problems. However, popular unsupervised approaches only exploit surface features in assessing topical coherence among utterances. In this work, we address this limitation by leveraging supervisory signals from the utterance-pair coherence scoring task. First, we present a simple yet effective strategy to generate a training corpus for utterance-pair coherence scoring. Then, we train a BERT-based neural utterance-pair coherence model with the obtained training corpus. Finally, such model is used to measure the topical relevanc…
Nanyang Technological University（南洋理工大学）；Institute for Infocomm Research, A*STAR（新加坡科技研究局资讯通信研究院）
In recent years, latent variable models, such as the Conditional Variational Auto Encoder (CVAE), have been applied to both personalized and empathetic dialogue generation. Prior work have largely focused on generating diverse dialogue responses that exhibit persona consistency and empathy. However, when it comes to the contextual coherence of the generated responses, there is still room for improvement. Hence, to improve the contextual coherence, we propose a novel Uncertainty Aware CVAE (UA-CVAE) framework. The UA-CVAE framework involves approximating and incorporating the aleatoric uncertai…
Sun Yat-Sen University（中山大学）；Dark Matter AI Inc.（暗物质人工智能公司）
Automatically evaluating dialogue coherence is a challenging but high-demand ability for developing high-quality open-domain dialogue systems. However, current evaluation metrics consider only surface features or utterance-level semantics, without explicitly considering the fine-grained topic transition dynamics of dialogue flows. Here, we first consider that the graph structure constituted with topics in a dialogue can accurately depict the underlying communication logic, which is a more natural way to produce persuasive metrics. Capitalized on the topic-level dialogue graph, we propose a new…
Sun Yat-sen University（中山大学）；Dark Matter AI Inc.（暗物质人工智能公司）
Automatic dialogue coherence evaluation has attracted increasing attention and is crucial for developing promising dialogue systems. However, existing metrics have two major limitations: (a) they are mostly trained in a simplified two-level setting (coherent vs. incoherent), while humans give Likert-type multi-level coherence scores, dubbed as "quantifiable"; (b) their predicted coherence scores cannot align with the actual human rating standards due to the absence of human guidance during training. To address these limitations, we propose Quantifiable Dialogue Coherence Evaluation (QuantiDCE)…
Cambridge University（剑桥大学）；Imperial College London（帝国理工学院）；PolyAI Limited（PolyAI有限公司）
Dialogue systems benefit greatly from optimizing on detailed annotations, such as transcribed utterances, internal dialogue state representations and dialogue act labels. However, collecting these annotations is expensive and time-consuming, holding back development in the area of dialogue modelling. In this paper, we investigate semi-supervised learning methods that are able to reduce the amount of required intermediate labelling. We find that by leveraging un-annotated data instead, the amount of turn-level annotations of dialogue state can be significantly reduced when building a neural dia…
Prior approaches to realizing mixed-initiative human--computer referential communication have adopted information-state or collaborative problem-solving approaches. In this paper, we argue for a new approach, inspired by coherence-based models of discourse such as SDRT \cite{asher-lascarides:2003a}, in which utterances attach to an evolving discourse structure and the associated knowledge graph of speaker commitments serves as an interface to real-world reasoning and conversational strategy. As first steps towards implementing the approach, we describe a simple dialogue system in a referential…
In this work, we investigate the task of textual response generation in a multimodal task-oriented dialogue system. Our work is based on the recently released Multimodal Dialogue (MMD) dataset (Saha et al., 2017) in the fashion domain. We introduce a multimodal extension to the Hierarchical Recurrent Encoder-Decoder (HRED) model and show that this extension outperforms strong baselines in terms of text-based similarity metrics. We also showcase the shortcomings of current vision and language models by performing an error analysis on our system's output.
Recent statistical approaches have improved the robustness and scalability of spoken dialogue systems. However, despite recent progress in domain adaptation, their reliance on in-domain data still limits their cross-domain scalability. In this paper, we argue that this problem can be addressed by extending current models to reflect and exploit the multi-dimensional nature of human dialogue. We present our multi-dimensional, statistical dialogue management framework, in which transferable conversational skills can be learnt by separating out domain-independent dimensions of communication and us…
Cambridge University Engineering Department（剑桥大学工程系）
Statistical spoken dialogue systems usually rely on a single- or multi-domain dialogue model that is restricted in its capabilities of modelling complex dialogue structures, e.g., relations. In this work, we propose a novel dialogue model that is centred around entities and is able to model relations as well as multiple entities of the same type. We demonstrate in a prototype implementation benefits of relation modelling on the dialogue level and show that a trained policy using these relations outperforms the multi-domain baseline. Furthermore, we show that by modelling the relations on the d…
University of Southern California（南加州大学）；Information Sciences Institute（信息科学研究所）；University of California, Los Angeles（加州大学洛杉矶分校）
Automatic evaluation metrics are essential for the rapid development of open-domain dialogue systems as they facilitate hyper-parameter tuning and comparison between models. Although recently proposed trainable conversation-level metrics have shown encouraging results, the quality of the metrics is strongly dependent on the quality of training data. Prior works mainly resort to heuristic text-level manipulations (e.g. utterances shuffling) to bootstrap incoherent conversations (negative examples) from coherent dialogues (positive examples). Such approaches are insufficient to appropriately ref…
Even though machine learning has become the major scene in dialogue research community, the real breakthrough has been blocked by the scale of data available. To address this fundamental obstacle, we introduce the Multi-Domain Wizard-of-Oz dataset (MultiWOZ), a fully-labeled collection of human-human written conversations spanning over multiple domains and topics. At a size of $10$k dialogues, it is at least one order of magnitude larger than all previous annotated task-oriented corpora. The contribution of this work apart from the open-sourced dataset labelled with dialogue belief states and …
Evaluating open-domain dialogue systems is difficult due to the diversity of possible correct answers. Automatic metrics such as BLEU correlate weakly with human annotations, resulting in a significant bias across different models and datasets. Some researchers resort to human judgment experimentation for assessing response quality, which is expensive, time consuming, and not scalable. Moreover, judges tend to evaluate a small number of dialogues, meaning that minor differences in evaluation configuration may lead to dissimilar results. In this paper, we present interpretable metrics for evalu…
Human conversation is inherently complex, often spanning many different topics/domains. This makes policy learning for dialogue systems very challenging. Standard flat reinforcement learning methods do not provide an efficient framework for modelling such dialogues. In this paper, we focus on the under-explored problem of multi-domain dialogue management. First, we propose a new method for hierarchical reinforcement learning using the option framework. Next, we show that the proposed architecture learns faster and arrives at a better policy than the existing flat ones do. Moreover, we show how…
IIIT Delhi（德里印度理工学院）；BITS Pilani（皮拉尼比尔拉科学技术学院）；Adobe（奥多比公司）；SUNY at Buffalo（纽约州立大学布法罗分校）；Second Language Testing Inc（第二语言测试公司）；National University of Singapore（新加坡国立大学）
While there has been significant progress towards modelling coherence in written discourse, the work in modelling spoken discourse coherence has been quite limited. Unlike the coherence in text, coherence in spoken discourse is also dependent on the prosodic and acoustic patterns in speech. In this paper, we model coherence in spoken discourse with audio-based coherence models. We perform experiments with four coherence-related tasks with spoken discourses. In our experiments, we evaluate machine-generated speech against the speech delivered by expert human speakers. We also compare the spoken…
Recent dialogue approaches operate by reading each word in a conversation history, and aggregating accrued dialogue information into a single state. This fixed-size vector is not expandable and must maintain a consistent format over time. Other recent approaches exploit an attention mechanism to extract useful information from past conversational utterances, but this introduces an increased computational complexity. In this work, we explore the use of the Neural Turing Machine (NTM) to provide a more permanent and flexible storage mechanism for maintaining dialogue coherence. Specifically, we …
The two principal areas of natural language processing research in pragmatics are belief modelling and speech act processing. Belief modelling is the development of techniques to represent the mental attitudes of a dialogue participant. The latter approach, speech act processing, based on speech act theory, involves viewing dialogue in planning terms. Utterances in a dialogue are modelled as steps in a plan where understanding an utterance involves deriving the complete plan a speaker is attempting to achieve. However, previous speech act based approaches have been limited by a reliance upon r…
Cambridge Research Laboratory, Toshiba Europe Limited（东芝欧洲有限公司剑桥研究实验室）
A major bottleneck for building statistical spoken dialogue systems for new domains and applications is the need for large amounts of training data. To address this problem, we adopt the multi-dimensional approach to dialogue management and evaluate its potential for transfer learning. Specifically, we exploit pre-trained task-independent policies to speed up training for an extended task-specific action set, in which the single summary action for requesting a slot is replaced by multiple slot-specific request actions. Policy optimisation and evaluation experiments using an agenda-based user s…
Imperial College London（帝国理工学院）；Laiye Network Technology Co. Ltd.（来也网络科技有限公司）；KAIST（韩国科学技术院）；University of Bath（巴斯大学）
Designing task-oriented dialogue systems is a challenging research topic, since it needs not only to generate utterances fulfilling user requests but also to guarantee the comprehensibility. Many previous works trained end-to-end (E2E) models with supervised learning (SL), however, the bias in annotated system utterances remains as a bottleneck. Reinforcement learning (RL) deals with the problem through using non-differentiable evaluation metrics (e.g., the success rate) as rewards. Nonetheless, existing works with RL showed that the comprehensibility of generated system utterances could be co…
Tencent Inc（腾讯公司）；MPI Informatics（马克斯·普朗克信息学研究所）；Saarland Informatics Campus（萨尔大学信息学院）；Institute of Software, University of Chinese Academy of Science（中国科学院大学软件研究所）；Alibaba Group（阿里巴巴集团）；IBM Research（IBM研究院）
Recent research has made impressive progress in single-turn dialogue modelling. In the multi-turn setting, however, current models are still far from satisfactory. One major challenge is the frequently occurred coreference and information omission in our daily conversation, making it hard for machines to understand the real intention. In this paper, we propose rewriting the human utterance as a pre-process to help multi-turn dialgoue modelling. Each utterance is first rewritten to recover all coreferred and omitted information. The next processing steps are then performed based on the rewritte…
Beijing Institute of Technology（北京理工大学）；Huawei Technologies Ltd.（华为技术有限公司）
Conditional variational models, using either continuous or discrete latent variables, are powerful for open-domain dialogue response generation. However, previous works show that continuous latent variables tend to reduce the coherence of generated responses. In this paper, we also found that discrete latent variables have difficulty capturing more diverse expressions. To tackle these problems, we combine the merits of both continuous and discrete latent variables and propose a Hybrid Latent Variable (HLV) method. Specifically, HLV constrains the global semantics of responses through discrete …
One challenge with open-domain dialogue systems is the need to produce truthful, high-quality responses on any topic. We aim to improve the quality and coverage of Athena, an Alexa Prize dialogue system. We experiment with few-shot prompt-based learning, comparing GPT-Neo to Jurassic-1, for the movies, music, TV, sports, and video game domains, both within and cross-domain, with different prompt set sizes (2, 3, 10), formats, and meaning representations consisting of either sets of WikiData KG triples, or dialogue acts. Our evaluation uses BLEURT and human metrics, and shows that with 10-shot …
Maintaining engagement and consistency is particularly important in dialogue systems. Existing works have improved the performance of dialogue systems by intentionally learning interlocutor personas with sophisticated network structures. One issue with this approach is that it requires more personal corpora with annotations. Additionally, these models typically perform the next utterance prediction to generate a response but neglect the discourse coherence in the entire conversation. To address these issues, this study proposes a method of learning to memorize entailment and discourse relation…
In multi-modal dialogue systems, it is important to allow the use of images as part of a multi-turn conversation. Training such dialogue systems generally requires a large-scale dataset consisting of multi-turn dialogues that involve images, but such datasets rarely exist. In response, this paper proposes a 45k multi-modal dialogue dataset created with minimal human intervention. Our method to create such a dataset consists of (1) preparing and pre-processing text dialogue datasets, (2) creating image-mixed dialogues by using a text-to-image replacement technique, and (3) employing a contextua…
From Persona to Person: Enhancing the Naturalness with Multiple Discourse Relations Graph Learning in Personalized Dialogue Generation
Department of Computer Science（计算机科学系）；Information Engineering, National Cheng Kung University, Taiwan（信息工程系，国立云林科技大学，台湾）；Department of Computer Science, National Tsing Hua University, Taiwan（计算机科学系，国立清华大学，台湾）
We present a novel and effective technique for performing text coherence tasks while facilitating deeper insights into the data. Despite obtaining ever-increasing task performance, modern deep-learning approaches to NLP tasks often only provide users with the final network decision and no additional understanding of the data. In this work, we show that a new type of sentence embedding learned through self-supervision can be applied effectively to text coherence tasks while serving as a window through which deeper understanding of the data can be obtained. To produce these sentence embeddings, …
We outline how utterances in dialogs can be interpreted using a partial first order logic. We exploit the capability of this logic to talk about the truth status of formulae to define a notion of coherence between utterances and explain how this coherence relation can serve for the construction of AND/OR trees that represent the segmentation of the dialog. In a BDI model we formalize basic assumptions about dialog and cooperative behaviour of participants. These assumptions provide a basis for inferring speech acts from coherence relations between utterances and attitudes of dialog participant…
Georgia Institute of Technology（佐治亚理工学院）；Stanford University（斯坦福大学）
Abstractive dialogue summarization has received increasing attention recently. Despite the fact that most of the current dialogue summarization systems are trained to maximize the likelihood of human-written summaries and have achieved significant results, there is still a huge gap in generating high-quality summaries as determined by humans, such as coherence and faithfulness, partly due to the misalignment in maximizing a single human-written summary. To this end, we propose to incorporate different levels of human feedback into the training process. This will enable us to guide the models t…
SLIDE: Integrating Speech Language Model with LLM for Spontaneous Spoken Dialogue Generation
Institute of Acoustics, Chinese Academy of Sciences（中国科学院声学研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Guangdong Provincial Public Security Department（广东省公安厅）；Shanghai Jiao Tong University（上海交通大学）
Neural chat translation aims to translate bilingual conversational text, which has a broad application in international exchanges and cooperation. Despite the impressive performance of sentence-level and context-aware Neural Machine Translation (NMT), there still remain challenges to translate bilingual conversational text due to its inherent characteristics such as role preference, dialogue coherence, and translation consistency. In this paper, we aim to promote the translation quality of conversational text by modeling the above properties. Specifically, we design three latent variational mo…
Self-attentional models are a new paradigm for sequence modelling tasks which differ from common sequence modelling methods, such as recurrence-based and convolution-based sequence learning, in the way that their architecture is only based on the attention mechanism. Self-attentional models have been used in the creation of the state-of-the-art models in many NLP tasks such as neural machine translation, but their usage has not been explored for the task of training end-to-end task-oriented dialogue generation systems yet. In this study, we apply these models on the three different datasets fo…
The University of Melbourne（墨尔本大学）；AI Lab at ByteDance（字节跳动AI实验室）
While pretrained language models ("LM") have driven impressive gains over morpho-syntactic and semantic tasks, their ability to model discourse and pragmatic phenomena is less clear. As a step towards a better understanding of their discourse modelling capabilities, we propose a sentence intrusion detection task. We examine the performance of a broad range of pretrained LMs on this detection task for English. Lacking a dataset for the task, we introduce INSteD, a novel intruder sentence detection dataset, containing 170,000+ documents constructed from English Wikipedia and CNN news articles. O…
Modeling the One-to-Many Property in Open-Domain Dialogue with LLMs
School of Electrical and Electronic Engineering, Nanyang Technological University（南洋理工大学电子与电气工程学院）；Department of Electrical and Electronic Engineering, The Hong Kong Polytechnic University（香港理工大学电子与电气工程系）
University of Sheffield（谢菲尔德大学）；Utrecht University（乌得勒支大学）
The Variational Autoencoder (VAE) is a popular and powerful model applied to text modelling to generate diverse sentences. However, an issue known as posterior collapse (or KL loss vanishing) happens when the VAE is used in text modelling, where the approximate posterior collapses to the prior, and the model will totally ignore the latent variables and be degraded to a plain language model during text generation. Such an issue is particularly prevalent when RNN-based VAE models are employed for text modelling. In this paper, we propose a simple, generic architecture called Timestep-Wise Regula…
Scarcity of training data for task-oriented dialogue systems is a well known problem that is usually tackled with costly and time-consuming manual data annotation. An alternative solution is to rely on automatic text generation which, although less accurate than human supervision, has the advantage of being cheap and fast. Our contribution is twofold. First we show how to optimally train and control the generation of intent-specific sentences using a conditional variational autoencoder. Then we introduce a new protocol called query transfer that allows to leverage a large unlabelled dataset, p…
