Scarcity of training data for task-oriented dialogue systems is a well known problem that is usually tackled with costly and time-consuming manual data annotation. An alternative solution is to rely on automatic text generation which, although less accurate than human supervision, has the advantage of being cheap and fast. Our contribution is twofold. First we show how to optimally train and control the generation of intent-specific sentences using a conditional variational autoencoder. Then we introduce a new protocol called query transfer that allows to leverage a large unlabelled dataset, possibly containing irrelevant queries, to extract relevant information. Comparison with two different baselines shows that this method, in the appropriate regime, consistently improves the diversity of the generated queries without compromising their quality. We also demonstrate the effectiveness of our generation method as a data augmentation technique for language modelling tasks.
The Hong Kong University of Science and Technology（香港科技大学）；Alibaba Group（阿里巴巴集团）；The Chinese University of Hong Kong（香港中文大学）
Lifelong learning (LL) is vital for advanced task-oriented dialogue (ToD) systems. To address the catastrophic forgetting issue of LL, generative replay methods are widely employed to consolidate past knowledge with generated pseudo samples. However, most existing generative replay methods use only a single task-specific token to control their models. This scheme is usually not strong enough to constrain the generative model due to insufficient information involved. In this paper, we propose a novel method, prompt conditioned VAE for lifelong learning (PCLL), to enhance generative replay by in…
In human dialogue, a single query may elicit numerous appropriate responses. The Transformer-based dialogue model produces frequently occurring sentences in the corpus since it is a one-to-one mapping function. CVAE is a technique for reducing generic replies. In this paper, we create a new dialogue model (CVAE-T) based on the Transformer with CVAE structure. We use a pre-trained MLM model to rewrite some key n-grams in responses to obtain a series of negative examples, and introduce a regularization term during training to explicitly guide the latent variable in learning the semantic differen…
Scarcity of training data for task-oriented dialogue systems is a well known problem that is usually tackled with costly and time-consuming manual data annotation. An alternative solution is to rely on automatic text generation which, although less accurate than human supervision, has the advantage of being cheap and fast. In this paper we propose a novel controlled data generation method that could be used as a training augmentation framework for closed-domain dialogue. Our contribution is twofold. First we show how to optimally train and control the generation of intent-specific sentences us…
C4A Research Institute, Inc.（C4A研究所）；Honda Research Institute Japan Co., Ltd.（本田日本研究所）；Osaka University（大阪大学）
This paper presents HRIChat, a framework for developing closed-domain chat dialogue systems. Being able to engage in chat dialogues has been found effective for improving communication between humans and dialogue systems. This paper focuses on closed-domain systems because they would be useful when combined with task-oriented dialogue systems in the same domain. HRIChat enables domain-dependent language understanding so that it can deal well with domain-specific utterances. In addition, HRIChat makes it possible to integrate state transition network-based dialogue management and reaction-based…
The University of Melbourne（墨尔本大学）；Twitter Inc.（推特公司）
Response generation for task-oriented dialogues involves two basic components: dialogue planning and surface realization. These two components, however, have a discrepancy in their objectives, i.e., task completion and language quality. To deal with such discrepancy, conditioned response generation has been introduced where the generation process is factorized into action decision and language generation via explicit action representations. To obtain action representations, recent studies learn latent actions in an unsupervised manner based on the utterance lexical similarity. Such an action l…
A multi-turn dialogue always follows a specific topic thread, and topic shift at the discourse level occurs naturally as the conversation progresses, necessitating the model's ability to capture different topics and generate topic-aware responses. Previous research has either predicted the topic first and then generated the relevant response, or simply applied the attention mechanism to all topics, ignoring the joint distribution of the topic prediction and response generation models and resulting in uncontrollable and unrelated responses. In this paper, we propose a joint framework with a top…
We propose an adversarial learning approach for generating multi-turn dialogue responses. Our proposed framework, hredGAN, is based on conditional generative adversarial networks (GANs). The GAN's generator is a modified hierarchical recurrent encoder-decoder network (HRED) and the discriminator is a word-level bidirectional RNN that shares context and word embeddings with the generator. During inference, noise samples conditioned on the dialogue history are used to perturb the generator's latent space to generate several possible responses. The final response is the one ranked best by the dis…
The University of Melbourne（墨尔本大学）；Twitter Inc.（推特公司）
Response generation for task-oriented dialogues implicitly optimizes two objectives at the same time: task completion and language quality. Conditioned response generation serves as an effective approach to separately and better optimize these two objectives. Such an approach relies on system action annotations which are expensive to obtain. To alleviate the need of action annotations, latent action learning is introduced to map each utterance to a latent representation. However, this approach is prone to over-dependence on the training data, and the generalization capability is thus restricte…
Conditioned dialogue generation suffers from the scarcity of labeled responses. In this work, we exploit labeled non-dialogue text data related to the condition, which are much easier to collect. We propose a multi-task learning approach to leverage both labeled dialogue and text data. The 3 tasks jointly optimize the same pre-trained Transformer -- conditioned dialogue generation task on the labeled dialogue data, conditioned language encoding task and conditioned language generation task on the labeled text data. Experimental results show that our approach outperforms the state-of-the-art mo…
Columbia University（哥伦比亚大学）；Microsoft Research（微软研究院）
Knowledge-grounded dialogue systems are challenging to build due to the lack of training data and heterogeneous knowledge sources. Existing systems perform poorly on unseen topics due to limited topics covered in the training data. In addition, heterogeneous knowledge sources make it challenging for systems to generalize to other tasks because knowledge sources in different knowledge representations require different knowledge encoders. To address these challenges, we present PLUG, a language model that homogenizes different knowledge sources to a unified knowledge representation for knowledge…
Hunan University（湖南大学）；JD Technology（京东科技）；Xiangya Hospital of Central South University（中南大学湘雅医院）
Medical Dialogue Generation (MDG) is intended to build a medical dialogue system for intelligent consultation, which can communicate with patients in real-time, thereby improving the efficiency of clinical diagnosis with broad application prospects. This paper presents our proposed framework for the Chinese MDG organized by the 2021 China conference on knowledge graph and semantic computing (CCKS) competition, which requires generating context-consistent and medically meaningful responses conditioned on the dialogue history. In our framework, we propose a pipeline system composed of entity pre…
Most popular goal-oriented dialogue agents are capable of understanding the conversational context. However, with the surge of virtual assistants with screen, the next generation of agents are required to also understand screen context in order to provide a proper interactive experience, and better understand users' goals. In this paper, we propose a novel multimodal conversational framework, where the dialogue agent's next action and their arguments are derived jointly conditioned both on the conversational and the visual context. Specifically, we propose a new model, that can reason over the…
Information Sciences Institute, University of Southern California（南加州大学信息科学研究所）；Columbia University（哥伦比亚大学）；University of California Los Angeles（加州大学洛杉矶分校）
Having engaging and informative conversations with users is the utmost goal for open-domain conversational systems. Recent advances in transformer-based language models and their applications to dialogue systems have succeeded to generate fluent and human-like responses. However, they still lack control over the generation process towards producing contentful responses and achieving engaging conversations. To achieve this goal, we present \textbf{DiSCoL} (\textbf{Di}alogue \textbf{S}ystems through \textbf{Co}versational \textbf{L}ine guided response generation). DiSCoL is an open-domain dialog…
STRIDE-ED: A Strategy-Grounded Stepwise Reasoning Framework for Empathetic Dialogue Systems
School of Artificial Intelligence, OPtics and ElectroNics (iOPEN), Northwestern Polytechnical University, China（人工智能学院、光学与电子学（iOPEN）、西北工业大学，中国）；School of Artificial Intelligence and Big Data, Henan University of Technology, China（人工智能与大数据学院、河南理工大学，中国）；School of Computer Science, Northwestern Polytechnical University, China（计算机学院、西北工业大学，中国）
Dialogue policy learning, a subtask that determines the content of system response generation and then the degree of task completion, is essential for task-oriented dialogue systems. However, the unbalanced distribution of system actions in dialogue datasets often causes difficulty in learning to generate desired actions and responses. In this paper, we propose a retrieve-and-memorize framework to enhance the learning of system actions. Specially, we first design a neural context-aware retrieval module to retrieve multiple candidate system actions from the training set given a dialogue context…
Functionality and dialogue experience are two important factors of task-oriented dialogue systems. Conventional approaches with closed schema (e.g., conversational semantic parsing) often fail as both the functionality and dialogue experience are strongly constrained by the underlying schema. We introduce a new paradigm for task-oriented dialogue - Dialog2API - to greatly expand the functionality and provide seamless dialogue experience. The conversational model interacts with the environment by generating and executing programs triggering a set of pre-defined APIs. The model also manages the …
Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural language understanding techniques. Once the goal is known, the bot must manage a dialogue to achieve that goal, which is conducted with respect to a learnt policy. The success of the dialogue system depends on the quality of the policy, which is in turn reliant on the availability of high-quality training data for the policy learning method, for instance Deep Rein…
When the Database Fails: Prompting LLM Dialogue Agents for Safe Recovery in Task-Oriented Dialogue
College of Engineering and Computer Science, University of Central Florida（中佛罗里达大学工程与计算机科学学院）；Department of Marketing, University of Central Florida（中佛罗里达大学市场营销系）
INESC-ID（里斯本系统与计算机工程研究所）；Instituto Superior Técnico（高等技术学院）；Universidade de Lisboa（里斯本大学）；Unbabel（Unbabel公司）
In this paper, we propose an end-to-end sentiment-aware conversational agent based on two models: a reply sentiment prediction model, which leverages the context of the dialogue to predict an appropriate sentiment for the agent to express in its reply; and a text generation model, which is conditioned on the predicted sentiment and the context of the dialogue, to produce a reply that is both context and sentiment appropriate. Additionally, we propose to use a sentiment classification model to evaluate the sentiment expressed by the agent during the development of the model. This allows us to e…
The Chinese University of Hong Kong（香港中文大学）；Tencent AI Lab（腾讯人工智能实验室）
Sentence function is an important linguistic feature indicating the communicative purpose in uttering a sentence. Incorporating sentence functions into conversations has shown improvements in the quality of generated responses. However, the number of utterances for different types of fine-grained sentence functions is extremely imbalanced. Besides a small number of high-resource sentence functions, a large portion of sentence functions is infrequent. Consequently, dialogue generation conditioned on these infrequent sentence functions suffers from data deficiency. In this paper, we investigate …
Cambridge University Engineering Department（剑桥大学工程系）
Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and stylised responses without the natural variation of human language. They are also not easily scaled to systems covering multiple domains and languages. This paper presents a statistical language generator based on a semantically controlled Long Short-term Memory (LSTM) structure. The LSTM generator can learn from unaligned data by jointly optimising sentence…
School of Computer and Communication Sciences, EPFL（洛桑联邦理工学院计算机与通信科学学院）；Swisscom AG（瑞士电信公司）
Goal-Oriented (GO) Dialogue Systems, colloquially known as goal oriented chatbots, help users achieve a predefined goal (e.g. book a movie ticket) within a closed domain. A first step is to understand the user's goal by using natural language understanding techniques. Once the goal is known, the bot must manage a dialogue to achieve that goal, which is conducted with respect to a learnt policy. The success of the dialogue system depends on the quality of the policy, which is in turn reliant on the availability of high-quality training data for the policy learning method, for instance Deep Rein…
NoteChat: A Dataset of Synthetic Doctor-Patient Conversations Conditioned on Clinical Notes
University of Massachusetts（马萨诸塞大学）；University of Minnesota（明尼苏达大学）；Microsoft（微软公司）；University of Edinburgh（爱丁堡大学）；University of Massachusetts, Lowell（马萨诸塞大学洛厄尔分校）
In this paper, we use a large-scale play scripts dataset to propose the novel task of theatrical cue generation from dialogues. Using over one million lines of dialogue and cues, we approach the problem of cue generation as a controlled text generation task, and show how cues can be used to enhance the impact of dialogue using a language model conditioned on a dialogue/cue discriminator. In addition, we explore the use of topic keywords and emotions for controlled text generation. Extensive quantitative and qualitative experiments show that language models can be successfully used to generate …
Department of Computer Science, University of Copenhagen（哥本哈根大学计算机科学系）
Most research on dialogue has focused either on dialogue generation for openended chit chat or on state tracking for goal-directed dialogue. In this work, we explore a hybrid approach to goal-oriented dialogue generation that combines retrieval from past history with a hierarchical, neural encoder-decoder architecture. We evaluate this approach in the customer support domain using the Multiwoz dataset (Budzianowski et al., 2018). We show that adding this retrieval step to a hierarchical, neural encoder-decoder architecture leads to significant improvements, including responses that are rated m…
The majority of current Text-to-Speech (TTS) datasets, which are collections of individual utterances, contain few conversational aspects. In this paper, we introduce DailyTalk, a high-quality conversational speech dataset designed for conversational TTS. We sampled, modified, and recorded 2,541 dialogues from the open-domain dialogue dataset DailyDialog inheriting its annotated attributes. On top of our dataset, we extend prior work as our baseline, where a non-autoregressive TTS is conditioned on historical information in a dialogue. From the baseline experiment with both general and our nov…
We describe a prototype dialogue response generation model for the customer service domain at Amazon. The model, which is trained in a weakly supervised fashion, measures the similarity between customer questions and agent answers using a dual encoder network, a Siamese-like neural network architecture. Answer templates are extracted from embeddings derived from past agent answers, without turn-by-turn annotations. Responses to customer inquiries are generated by selecting the best template from the final set of templates. We show that, in a closed domain like customer service, the selected te…
Tencent AI LAB（腾讯人工智能实验室）；UBTECH Sydney AI Center（优必选悉尼人工智能中心）；The University of Sydney（悉尼大学）；Tencent Robotics X（腾讯机器人X实验室）
Large-scale pretrained language models have achieved outstanding performance on natural language understanding tasks. However, it is still under investigating how to apply them to dialogue generation tasks, especially those with responses conditioned on multiple sources. Previous work simply concatenates all input sources or averages information from different input sources. In this work, we study dialogue models with multiple input sources adapted from the pretrained language model GPT2. We explore various methods to fuse multiple separate attention information corresponding to different sour…
Commonsense Generation and Evaluation for Dialogue Systems using Large Language Models
ETSI de Telecomunicación, Universidad Politécnica de Madrid（电信工程系，马德里理工大学）；National University of Singapore（新加坡国立大学）；Centre for Automation and Robotics UPM-CSIC（自动化与机器人中心 UPM-CSIC）；Universidad Politécnica de Madrid（马德里理工大学）
Incorporating personas information allows diverse and engaging responses in dialogue response generation. Unfortunately, prior works have primarily focused on self personas and have overlooked the value of partner personas. Moreover, in practical applications, the availability of ground truth partner personas is often not the case. This paper attempts to tackle these issues by offering a novel framework that leverages automatic partner personas generation to enhance the succeeding dialogue generation. We incorporate reinforcement learning with a dedicatedly designed critic network for reward j…
SLIDE: Integrating Speech Language Model with LLM for Spontaneous Spoken Dialogue Generation
Institute of Acoustics, Chinese Academy of Sciences（中国科学院声学研究所）；University of Chinese Academy of Sciences（中国科学院大学）；Guangdong Provincial Public Security Department（广东省公安厅）；Shanghai Jiao Tong University（上海交通大学）
Score Before You Speak: Improving Persona Consistency in Dialogue Generation using Response Quality Scores
School of Computer Science, University of Leeds（计算机科学学院，利兹大学）；Leeds Institute of Medical Education, School of Medicine, University of Leeds（利兹医学教育研究所，医学院，利兹大学）
Neural dialogue models, despite their successes, still suffer from lack of relevance, diversity, and in many cases coherence in their generated responses. These issues can attributed to reasons including (1) short-range model architectures that capture limited temporal dependencies, (2) limitations of the maximum likelihood training objective, (3) the concave entropy profile of dialogue datasets resulting in short and generic responses, and (4) the out-of-vocabulary problem leading to generation of a large number of <UNK> tokens. On the other hand, transformer-based models such as GPT-2 have d…
