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arXiv 1805.09142cs.CY
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机场地面运营的数字化转型

Digital Transformation in Airport Ground Operations

Ivan Kovynyov, Ralf Mikut

摘要:

数字化转型如何改变机场地面运营?尽管相关的同行评审文献强调了成本节约作为机场地面运营数字化背后的关键驱动因素的作用,但重点是数据驱动的、以客户为中心的创新。本文认为,地勤代理正在部署新技术,主要是为了提高流程效率和降低成本。我们的研究表明,地勤代理商正在接受当前的趋势,以制定新的商业模式并开发新的收入来源。在本文中,我们研究了地勤代理的价值链,并确定了受到数字化转型强烈影响的领域和不受影响的领域。我们讨论了数字技术的不同业务场景,并将其与相关研究联系起来,例如自动化服务数据采集,为乘客提供的新数字服务,大数据,室内导航以及机场地面运营中的可穿戴设备。我们使用NASA技术准备水平评估所讨论的技术的成熟度。

英文摘要:

How has digital transformation changed airport ground operations? Although the relevant peer-reviewed literature emphasizes the role of cost savings as a key driver behind digitalization of airport ground operations, the focus is on data-driven, customer-centric innovations. This paper argues that ground handling agents are deploying new technologies mainly to boost process efficiency and to cut costs. Our research shows that ground handling agents are embracing current trends to craft new business models and develop new revenue streams. In this paper, we examine the ground handling agent's value chain and identify areas that are strongly affected by digital transformation and those that are not. We discuss different business scenarios for digital technology and link them with relevant research, such as automated service data capturing, new digital services for passengers, big data, indoor navigation, and wearables in airport ground operations. We assess the maturity level of discussed technologies using NASA technology readiness levels.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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