Traditional sentiment analysis approaches tackle problems like ternary (3-category) and fine-grained (5-category) classification by learning the tasks separately. We argue that such classification tasks are correlated and we propose a multitask approach based on a recurrent neural network that benefits by jointly learning them. Our study demonstrates the potential of multitask models on this type of problems and improves the state-of-the-art results in the fine-grained sentiment classification problem.
IBM Research（IBM研究院）；Columbia University（哥伦比亚大学）；Qatar Computing Research Institute（卡塔尔计算研究所）；Hamad bin Khalifa University（哈马德·本·哈利法大学）
This paper describes the fifth year of the Sentiment Analysis in Twitter task. SemEval-2017 Task 4 continues with a rerun of the subtasks of SemEval-2016 Task 4, which include identifying the overall sentiment of the tweet, sentiment towards a topic with classification on a two-point and on a five-point ordinal scale, and quantification of the distribution of sentiment towards a topic across a number of tweets: again on a two-point and on a five-point ordinal scale. Compared to 2016, we made two changes: (i) we introduced a new language, Arabic, for all subtasks, and (ii)~we made available inf…
Columbia University（哥伦比亚大学）；National Research Council Canada（加拿大国家研究委员会）；Qatar Computing Research Institute（卡塔尔计算研究所）；The Ohio State University（俄亥俄州立大学）；Facebook（脸书）
In this paper, we describe the 2015 iteration of the SemEval shared task on Sentiment Analysis in Twitter. This was the most popular sentiment analysis shared task to date with more than 40 teams participating in each of the last three years. This year's shared task competition consisted of five sentiment prediction subtasks. Two were reruns from previous years: (A) sentiment expressed by a phrase in the context of a tweet, and (B) overall sentiment of a tweet. We further included three new subtasks asking to predict (C) the sentiment towards a topic in a single tweet, (D) the overall sentimen…
This paper describes the participation of the team "TwiSE" in the SemEval 2016 challenge. Specifically, we participated in Task 4, namely "Sentiment Analysis in Twitter" for which we implemented sentiment classification systems for subtasks A, B, C and D. Our approach consists of two steps. In the first step, we generate and validate diverse feature sets for twitter sentiment evaluation, inspired by the work of participants of previous editions of such challenges. In the second step, we focus on the optimization of the evaluation measures of the different subtasks. To this end, we examine diff…
QCRI（卡塔尔计算研究所）；USC Information Sciences Institute（南加州大学信息科学研究所）；University of Washington（华盛顿大学）；Columbia University（哥伦比亚大学）；JHU HLTCOE（约翰斯·霍普金斯大学人类语言技术卓越中心）
In recent years, sentiment analysis in social media has attracted a lot of research interest and has been used for a number of applications. Unfortunately, research has been hindered by the lack of suitable datasets, complicating the comparison between approaches. To address this issue, we have proposed SemEval-2013 Task 2: Sentiment Analysis in Twitter, which included two subtasks: A, an expression-level subtask, and B, a message-level subtask. We used crowdsourcing on Amazon Mechanical Turk to label a large Twitter training dataset along with additional test sets of Twitter and SMS messages …
Social networks are the main resources to gather information about people's opinion and sentiments towards different topics as they spend hours daily on social media and share their opinion. In this technical paper, we show the application of sentimental analysis and how to connect to Twitter and run sentimental analysis queries. We run experiments on different queries from politics to humanity and show the interesting results. We realized that the neutral sentiments for tweets are significantly high which clearly shows the limitations of the current works.
National Institute of Technology, Surat（苏拉特国立理工学院）
Microbloging is an extremely prevalent broadcast medium amidst the Internet fraternity these days. People share their opinions and sentiments about variety of subjects like products, news, institutions, etc., every day on microbloging websites. Sentiment analysis plays a key role in prediction systems, opinion mining systems, etc. Twitter, one of the microbloging platforms allows a limit of 140 characters to its users. This restriction stimulates users to be very concise about their opinion and twitter an ocean of sentiments to analyze. Twitter also provides developer friendly streaming API fo…
This paper considers Aspect-based Opinion Summarization (AOS) of reviews on particular products. To enable real applications, an AOS system needs to address two core subtasks, aspect extraction and sentiment classification. Most existing approaches to aspect extraction, which use linguistic analysis or topic modeling, are general across different products but not precise enough or suitable for particular products. Instead we take a less general but more precise scheme, directly mapping each review sentence into pre-defined aspects. To tackle aspect mapping and sentiment classification, we prop…
State of the art benchmarks for Twitter Sentiment Analysis do not consider the fact that for more than half of the tweets from the public stream a distinct sentiment cannot be chosen. This paper provides a new perspective on Twitter Sentiment Analysis by highlighting the necessity of explicitly incorporating uncertainty. Moreover, a dataset of high quality to evaluate solutions for this new problem is introduced and made publicly available.
Tennessee State University（田纳西州立大学）；Old Dominion University（欧道明大学）
Processing of raw text is the crucial first step in text classification and sentiment analysis. However, text processing steps are often performed using off-the-shelf routines and pre-built word dictionaries without optimizing for domain, application, and context. This paper investigates the effect of seven text processing scenarios on a particular text domain (Twitter) and application (sentiment classification). Skip gram-based word embeddings are developed to include Twitter colloquial words, emojis, and hashtag keywords that are often removed for being unavailable in conventional literature…
Natural language processing (NLP) has been applied to various fields including text classification and sentiment analysis. In the shared task of sentiment analysis of code-mixed tweets, which is a part of the SemEval-2020 competition~\cite{patwa2020sentimix}, we preprocess datasets by replacing emoji and deleting uncommon characters and so on, and then fine-tune the Bidirectional Encoder Representation from Transformers(BERT) to perform the best. After exhausting top3 submissions, Our team MeisterMorxrc achieves an averaged F1 score of 0.730 in this task, and and our codalab username is Meiste…
UCL（伦敦大学学院）；London School of Economics and Political Sciences（伦敦政治经济学院）
This paper covers the two approaches for sentiment analysis: i) lexicon based method; ii) machine learning method. We describe several techniques to implement these approaches and discuss how they can be adopted for sentiment classification of Twitter messages. We present a comparative study of different lexicon combinations and show that enhancing sentiment lexicons with emoticons, abbreviations and social-media slang expressions increases the accuracy of lexicon-based classification for Twitter. We discuss the importance of feature generation and feature selection processes for machine learn…
This project addresses the problem of sentiment analysis in twitter; that is classifying tweets according to the sentiment expressed in them: positive, negative or neutral. Twitter is an online micro-blogging and social-networking platform which allows users to write short status updates of maximum length 140 characters. It is a rapidly expanding service with over 200 million registered users - out of which 100 million are active users and half of them log on twitter on a daily basis - generating nearly 250 million tweets per day. Due to this large amount of usage we hope to achieve a reflecti…
Over the past decade humans have experienced exponential growth in the use of online resources, in particular social media and microblogging websites such as Facebook, Twitter, YouTube and also mobile applications such as WhatsApp, Line, etc. Many companies have identified these resources as a rich mine of marketing knowledge. This knowledge provides valuable feedback which allows them to further develop the next generation of their product. In this paper, sentiment analysis of a product is performed by extracting tweets about that product and classifying the tweets showing it as positive and …
University of Jeddah（吉达大学）；KAUST（阿卜杜拉国王科技大学）；Lucidya
This paper provides a detailed description of a new Twitter-based benchmark dataset for Arabic Sentiment Analysis (ASAD), which is launched in a competition3, sponsored by KAUST for awarding 10000 USD, 5000 USD and 2000 USD to the first, second and third place winners, respectively. Compared to other publicly released Arabic datasets, ASAD is a large, high-quality annotated dataset(including 95K tweets), with three-class sentiment labels (positive, negative and neutral). We presents the details of the data collection process and annotation process. In addition, we implement several baseline mo…
Sentiment Analysis provides an opportunity to understand the subject(s), especially in the digital age, due to an abundance of public data and effective algorithms. Cybersecurity is a subject where opinions are plentiful and differing in the public domain. This descriptive research analyzed cybersecurity content on Twitter and Reddit to measure its sentiment, positive or negative, or neutral. The data from Twitter and Reddit was amassed via technology-specific APIs during a selected timeframe to create datasets, which were then analyzed individually for their sentiment by VADER, an NLP (Natura…
University of Southern California（南加州大学）；Caltech（加州理工学院）
Nowadays, people from all around the world use social media sites to share information. Twitter for example is a platform in which users send, read posts known as tweets and interact with different communities. Users share their daily lives, post their opinions on everything such as brands and places. Companies can benefit from this massive platform by collecting data related to opinions on them. The aim of this paper is to present a model that can perform sentiment analysis of real data collected from Twitter. Data in Twitter is highly unstructured which makes it difficult to analyze. However…
Politechnika Warszawska（华沙理工大学）；Wydział Elektroniki i Technik Informacyjnych（电子与信息技术学院）；Instytut Informatyki（计算机科学研究所）
Text mining analysis of tweets gathered during Polish presidential election on May 10th, 2015. The project included implementation of engine to retrieve information from Twitter, building document corpora, corpora cleaning, and creating Term-Document Matrix. Each tweet from the text corpora was assigned a category based on its sentiment score. The score was calculated using the number of positive and/or negative emoticons and Polish words in each document. The result data set was used to train and test four machine learning classifiers, to select these providing most accurate automatic tweet c…
ANU & NICTA（澳大利亚国立大学与NICTA）；Monash University（莫纳什大学）
Aspect-based opinion mining is widely applied to review data to aggregate or summarize opinions of a product, and the current state-of-the-art is achieved with Latent Dirichlet Allocation (LDA)-based model. Although social media data like tweets are laden with opinions, their "dirty" nature (as natural language) has discouraged researchers from applying LDA-based opinion model for product review mining. Tweets are often informal, unstructured and lacking labeled data such as categories and ratings, making it challenging for product opinion mining. In this paper, we propose an LDA-based opinion…
Sentiment analysis on social media such as Twitter provides organizations and individuals an effective way to monitor public emotions towards them and their competitors. As a result, sentiment analysis has become an important and challenging task. In this work, we have collected seven publicly available and manually annotated twitter sentiment datasets. We create a new training and testing dataset from the collected datasets. We develop an LSTM model to classify sentiment of a tweet and evaluate the model with the new dataset.
Qatar Computing Research Institute, Hamad bin Khalifa University（卡塔尔计算研究所，哈马德·本·哈利法大学）；The Ohio State University（俄亥俄州立大学）；IBM Watson Health Research（IBM沃森健康研究中心）；Consiglio Nazionale delle Ricerche（意大利国家研究委员会）；Johns Hopkins University（约翰斯·霍普金斯大学）
This paper discusses the fourth year of the ``Sentiment Analysis in Twitter Task''. SemEval-2016 Task 4 comprises five subtasks, three of which represent a significant departure from previous editions. The first two subtasks are reruns from prior years and ask to predict the overall sentiment, and the sentiment towards a topic in a tweet. The three new subtasks focus on two variants of the basic ``sentiment classification in Twitter'' task. The first variant adopts a five-point scale, which confers an ordinal character to the classification task. The second variant focuses on the correct estim…
Social media is increasingly used by humans to express their feelings and opinions in the form of short text messages. Detecting sentiments in the text has a wide range of applications including identifying anxiety or depression of individuals and measuring well-being or mood of a community. Sentiments can be expressed in many ways that can be seen such as facial expression and gestures, speech and by written text. Sentiment Analysis in text documents is essentially a content-based classification problem involving concepts from the domains of Natural Language Processing as well as Machine Lear…
This paper describes our multi-view ensemble approach to SemEval-2017 Task 4 on Sentiment Analysis in Twitter, specifically, the Message Polarity Classification subtask for English (subtask A). Our system is a voting ensemble, where each base classifier is trained in a different feature space. The first space is a bag-of-words model and has a Linear SVM as base classifier. The second and third spaces are two different strategies of combining word embeddings to represent sentences and use a Linear SVM and a Logistic Regressor as base classifiers. The proposed system was ranked 18th out of 38 sy…
Columbia University（哥伦比亚大学）；Qatar Computing Research Institute（卡塔尔计算研究所）；Carnegie Mellon University（卡内基梅隆大学）；Johns Hopkins University（约翰斯·霍普金斯大学）
We describe the Sentiment Analysis in Twitter task, ran as part of SemEval-2014. It is a continuation of the last year's task that ran successfully as part of SemEval-2013. As in 2013, this was the most popular SemEval task; a total of 46 teams contributed 27 submissions for subtask A (21 teams) and 50 submissions for subtask B (44 teams). This year, we introduced three new test sets: (i) regular tweets, (ii) sarcastic tweets, and (iii) LiveJournal sentences. We further tested on (iv) 2013 tweets, and (v) 2013 SMS messages. The highest F1-score on (i) was achieved by NRC-Canada at 86.63 for su…
In this paper, we present TwiSent, a sentiment analysis system for Twitter. Based on the topic searched, TwiSent collects tweets pertaining to it and categorizes them into the different polarity classes positive, negative and objective. However, analyzing micro-blog posts have many inherent challenges compared to the other text genres. Through TwiSent, we address the problems of 1) Spams pertaining to sentiment analysis in Twitter, 2) Structural anomalies in the text in the form of incorrect spellings, nonstandard abbreviations, slangs etc., 3) Entity specificity in the context of the topic se…
Japan Advanced Institute of Science and Technology（日本北陆先端科学技术大学院大学）
This paper introduces a novel deep learning framework including a lexicon-based approach for sentence-level prediction of sentiment label distribution. We propose to first apply semantic rules and then use a Deep Convolutional Neural Network (DeepCNN) for character-level embeddings in order to increase information for word-level embedding. After that, a Bidirectional Long Short-Term Memory Network (Bi-LSTM) produces a sentence-wide feature representation from the word-level embedding. We evaluate our approach on three Twitter sentiment classification datasets. Experimental results show that ou…
This study's goal is to create a model of sentiment analysis on a 2000 rows IMDB movie comments and 3200 Twitter data by using machine learning and vector space techniques; positive or negative preliminary information about the text is to provide. In the study, a vector space was created in the KNIME Analytics platform, and a classification study was performed on this vector space by Decision Trees, Naïve Bayes and Support Vector Machines classification algorithms. The conclusions obtained were compared in terms of each algorithms. The classification results for IMDB movie comments are obtaine…
Indian Institute of Technology, Bhubaneswar（布巴内斯瓦尔印度理工学院）；G.G Vishwavidyalaya, Central University（G.G大学（中央大学））
Predicting stock market movements is a well-known problem of interest. Now-a-days social media is perfectly representing the public sentiment and opinion about current events. Especially, twitter has attracted a lot of attention from researchers for studying the public sentiments. Stock market prediction on the basis of public sentiments expressed on twitter has been an intriguing field of research. Previous studies have concluded that the aggregate public mood collected from twitter may well be correlated with Dow Jones Industrial Average Index (DJIA). The thesis of this work is to observe ho…
The rise in popularity and ubiquity of Twitter has made sentiment analysis of tweets an important and well-covered area of research. However, the 140 character limit imposed on tweets makes it hard to use standard linguistic methods for sentiment classification. On the other hand, what tweets lack in structure they make up with sheer volume and rich metadata. This metadata includes geolocation, temporal and author information. We hypothesize that sentiment is dependent on all these contextual factors. Different locations, times and authors have different emotional valences. In this paper, we e…
Department of Computer Science；Biomedical Informatics, University of Thessally, Lamia, Greece.
In the past few years, there has been a huge growth in Twitter sentiment analysis having already provided a fair amount of research on sentiment detection of public opinion among Twitter users. Given the fact that Twitter messages are generated constantly with dizzying rates, a huge volume of streaming data is created, thus there is an imperative need for accurate methods for knowledge discovery and mining of this information. Although there exists a plethora of twitter sentiment analysis methods in the recent literature, the researchers have shifted to real-time sentiment identification on tw…
This paper describes the Amobee sentiment analysis system, adapted to compete in SemEval 2017 task 4. The system consists of two parts: a supervised training of RNN models based on a Twitter sentiment treebank, and the use of feedforward NN, Naive Bayes and logistic regression classifiers to produce predictions for the different sub-tasks. The algorithm reached the 3rd place on the 5-label classification task (sub-task C).
Analysis of information retrieved from microblogging services such as Twitter can provide valuable insight into public sentiment in a geographic region. This insight can be enriched by visualising information in its geographic context. Two underlying approaches for sentiment analysis are dictionary-based and machine learning. The former is popular for public sentiment analysis, and the latter has found limited use for aggregating public sentiment from Twitter data. The research presented in this paper aims to extend the machine learning approach for aggregating public sentiment. To this end, a…
University American College Skopje（斯科普里美国学院）；Qatar Computing Research Institute（卡塔尔计算研究所）；HBKU（哈马德·本·哈利法大学）
We present work on sentiment analysis in Twitter for Macedonian. As this is pioneering work for this combination of language and genre, we created suitable resources for training and evaluating a system for sentiment analysis of Macedonian tweets. In particular, we developed a corpus of tweets annotated with tweet-level sentiment polarity (positive, negative, and neutral), as well as with phrase-level sentiment, which we made freely available for research purposes. We further bootstrapped several large-scale sentiment lexicons for Macedonian, motivated by previous work for English. The impact …
The cryptocurrency ecosystem has been the centre of discussion on many social media platforms, following its noted volatility and varied opinions. Twitter is rapidly being utilised as a news source and a medium for bitcoin discussion. Our algorithm seeks to use historical prices and sentiment of tweets to forecast the price of Bitcoin. In this study, we develop an end-to-end model that can forecast the sentiment of a set of tweets (using a Bidirectional Encoder Representations from Transformers - based Neural Network Model) and forecast the price of Bitcoin (using Gated Recurrent Unit) using t…
Breaking BERT: Gradient Attack on Twitter Sentiment Analysis for Targeted Misclassification
School of Computer Science Engineering and Information Systems, Vellore Institute of Technology（韦洛尔理工学院计算机科学工程与信息系统学院）；Center for AI Research (CAIR), University of Agder(UiA)（阿格德大学人工智能研究中心）；College of Computer Science and Information Technology, IAU（IAU计算机科学与信息技术学院）
University of Rochester（罗切斯特大学）；Microsoft Research AI（微软研究院AI）
Sentiment analysis on large-scale social media data is important to bridge the gaps between social media contents and real world activities including political election prediction, individual and public emotional status monitoring and analysis, and so on. Although textual sentiment analysis has been well studied based on platforms such as Twitter and Instagram, analysis of the role of extensive emoji uses in sentiment analysis remains light. In this paper, we propose a novel scheme for Twitter sentiment analysis with extra attention on emojis. We first learn bi-sense emoji embeddings under pos…
Indian Institute of Technology, Hyderabad（印度海得拉巴理工学院）
As microblogging services like Twitter are becoming more and more influential in today's globalised world, its facets like sentiment analysis are being extensively studied. We are no longer constrained by our own opinion. Others opinions and sentiments play a huge role in shaping our perspective. In this paper, we build on previous works on Twitter sentiment analysis using Distant Supervision. The existing approach requires huge computation resource for analysing large number of tweets. In this paper, we propose techniques to speed up the computation process for sentiment analysis. We use twee…
Pune Institute of Computer Technology（浦那计算机技术学院）；University of Pune（浦那大学）
With the advancement of web technology and its growth, there is a huge volume of data present in the web for internet users and a lot of data is generated too. Internet has become a platform for online learning, exchanging ideas and sharing opinions. Social networking sites like Twitter, Facebook, Google+ are rapidly gaining popularity as they allow people to share and express their views about topics,have discussion with different communities, or post messages across the world. There has been lot of work in the field of sentiment analysis of twitter data. This survey focuses mainly on sentime…
Analysing sentiment of tweets is important as it helps to determine the users' opinion. Knowing people's opinion is crucial for several purposes starting from gathering knowledge about customer base, e-governance, campaigning and many more. In this report, we aim to develop a system to detect the sentiment from tweets. We employ several linguistic features along with some other external sources of information to detect the sentiment of a tweet. We show that augmenting the 140 character-long tweet with information harvested from external urls shared in the tweet as well as Social Media features…
In this paper we describe our attempt at producing a state-of-the-art Twitter sentiment classifier using Convolutional Neural Networks (CNNs) and Long Short Term Memory (LSTMs) networks. Our system leverages a large amount of unlabeled data to pre-train word embeddings. We then use a subset of the unlabeled data to fine tune the embeddings using distant supervision. The final CNNs and LSTMs are trained on the SemEval-2017 Twitter dataset where the embeddings are fined tuned again. To boost performances we ensemble several CNNs and LSTMs together. Our approach achieved first rank on all of the …
Cryptocurrencies, such as Bitcoin, are becoming increasingly popular, having been widely used as an exchange medium in areas such as financial transaction and asset transfer verification. However, there has been a lack of solutions that can support real-time price prediction to cope with high currency volatility, handle massive heterogeneous data volumes, including social media sentiments, while supporting fault tolerance and persistence in real time, and provide real-time adaptation of learning algorithms to cope with new price and sentiment data. In this paper we introduce KryptoOracle, a no…
This work extends the set of works which deal with the popular problem of sentiment analysis in Twitter. It investigates the most popular document ("tweet") representation methods which feed sentiment evaluation mechanisms. In particular, we study the bag-of-words, n-grams and n-gram graphs approaches and for each of them we evaluate the performance of a lexicon-based and 7 learning-based classification algorithms (namely SVM, Naïve Bayesian Networks, Logistic Regression, Multilayer Perceptrons, Best-First Trees, Functional Trees and C4.5) as well as their combinations, using a set of 4451 man…
University of Colorado Boulder（科罗拉多大学博尔德分校）；University of Colorado Denver（科罗拉多大学丹佛分校）
Public acceptance and support for renewable energy are important determinants of renewable energy policies and market conditions. This paper examines public sentiment toward solar energy in the United States using data from Twitter, a micro-blogging platform in which people post messages, known as tweets. We filtered tweets specific to solar energy and performed a classification task using Robustly optimized Bidirectional Encoder Representations from Transformers (RoBERTa). Analyzing 71,262 tweets during the period of late January to early July 2020, we find public sentiment varies significant…
Qatar Computing Research Institute, HBKU（卡塔尔计算研究所，哈马德·本·哈利法大学）
Internet and the proliferation of smart mobile devices have changed the way information is created, shared, and spreads, e.g., microblogs such as Twitter, weblogs such as LiveJournal, social networks such as Facebook, and instant messengers such as Skype and WhatsApp are now commonly used to share thoughts and opinions about anything in the surrounding world. This has resulted in the proliferation of social media content, thus creating new opportunities to study public opinion at a scale that was never possible before. Naturally, this abundance of data has quickly attracted business and resear…
Singapore Institute of Technology（新加坡理工学院）；Data Storage Institute, A*STAR（新加坡科技研究局数据存储研究院）；University of Glasgow（格拉斯哥大学）
Social media platforms contain a great wealth of information which provides opportunities for us to explore hidden patterns or unknown correlations, and understand people's satisfaction with what they are discussing. As one showcase, in this paper, we present a system, TwiInsight which explores the insight of Twitter data. Different from other Twitter analysis systems, TwiInsight automatically extracts the popular topics under different categories (e.g., healthcare, food, technology, sports and transport) discussed in Twitter via topic modeling and also identifies the correlated topics across …
LIAAD - INESC TEC；Faculty of Sciences-University of Porto（波尔图大学理学院）；Saarland University（萨尔大学）；Google Research（谷歌研究院）；Bayero University（巴耶罗大学）；Ahmadu Bello University（艾哈迈杜·贝罗大学）；Microsoft Research India（微软研究院印度）；Technical University of Munich（慕尼黑工业大学）；Clear Global；Kaduna state University（卡杜纳州立大学）
Sentiment analysis is one of the most widely studied applications in NLP, but most work focuses on languages with large amounts of data. We introduce the first large-scale human-annotated Twitter sentiment dataset for the four most widely spoken languages in Nigeria (Hausa, Igbo, Nigerian-Pidgin, and Yorùbá ) consisting of around 30,000 annotated tweets per language (and 14,000 for Nigerian-Pidgin), including a significant fraction of code-mixed tweets. We propose text collection, filtering, processing and labeling methods that enable us to create datasets for these low-resource languages. We …
University of Patras（帕特雷大学）；Ionian University（爱奥尼亚大学）
Sentiment analysis (or opinion mining) on Twitter data has attracted much attention recently. One of the system's key features, is the immediacy in communication with other users in an easy, user-friendly and fast way. Consequently, people tend to express their feelings freely, which makes Twitter an ideal source for accumulating a vast amount of opinions towards a wide diversity of topics. This amount of information offers huge potential and can be harnessed to receive the sentiment tendency towards these topics. However, since none can invest an infinite amount of time to read through these …
Singapore Management University（新加坡管理大学）；School of Information System（信息系统学院）
Sentiment analysis is a new area in text analytics where it focuses on the analysis and understanding of the emotions from the text patterns. This new form of analysis has been widely adopted in customer relation management especially in the context of complaint management. With increasing level of interest in this technology, more and more companies are adopting it and using it to champion their marketing efforts. However, sentiment analysis using twitter has remained extremely difficult to manage due to the sampling bias. In this paper, we will discuss about the application of using reweight…
Social media serves as a unified platform for users to express their thoughts on subjects ranging from their daily lives to their opinion on consumer brands and products. These users wield an enormous influence in shaping the opinions of other consumers and influence brand perception, brand loyalty and brand advocacy. In this paper, we analyze the opinion of 19M Twitter users towards 62 popular industries, encompassing 12,898 enterprise and consumer brands, as well as associated subject matter topics, via sentiment analysis of 330M tweets over a period spanning a month. We find that users tend…
In the last couple decades, social network services like Twitter have generated large volumes of data about users and their interests, providing meaningful business intelligence so organizations can better understand and engage their customers. All businesses want to know who is promoting their products, who is complaining about them, and how are these opinions bringing or diminishing value to a company. Companies want to be able to identify their high-value customers and quantify the value each user brings. Many businesses use social media metrics to calculate the user contribution score, whi…
Macquarie University（麦考瑞大学）；Boston Children’s Hospital（波士顿儿童医院）；Harvard Medical School（哈佛医学院）
Background: Studies examining how sentiment on social media varies depending on timing and location appear to produce inconsistent results, making it hard to design systems that use sentiment to detect localized events for public health applications. Objective: The aim of this study was to measure how common timing and location confounders explain variation in sentiment on Twitter. Methods: Using a dataset of 16.54 million English-language tweets from 100 cities posted between July 13 and November 30, 2017, we estimated the positive and negative sentiment for each of the cities using a diction…
