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arXiv 1706.03030cs.SE
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信息系统质量框架述评

A review of quality frameworks in information systems

Thanh Thoa Pham Thi, Markus Helfert

摘要:

质量是一个多维概念,在不同的背景和视角下具有不同的含义。在信息系统领域,质量通常被理解为信息系统开发过程的结果和信息系统产品的质量。许多模型和框架已被提出用于评估IS质量。然而,到目前为止,还没有一个普遍接受的框架或标准的IS质量。通常,研究人员提出了一组特征,即所谓的质量因素,这些因素有助于信息系统的质量。不同的利益相关者的观点导致了IS质量因素的多种定义。例如,有些办法以体制建设交付过程为基础来选择质量因素;而另一些办法则没有明确解释选择这些因素的理由。此外,往往没有考虑选定的质量因素之间的关系或影响。信息的质量方面经常被认为是与IS质量相分离的。信息系统质量对信息质量的影响在大多数方法中似乎被忽视。我们的研究旨在将这些层次,我们提出了一个基于IS架构的IS质量框架。考虑到用户和IS开发人员的角度来看,不同的质量因素被确定为各种抽象层次。此外,不同质量因素之间的影响的呈现有助于检索的IS缺陷的根本原因。因此,我们的框架提供了一个系统的信息和IS质量的观点。

英文摘要:

Quality is a multidimensional concept that has different meanings in different contexts and perspectives. In the domain of Information system, quality is often understood as the result of an IS development process and as the quality of an IS product. Many models and frameworks have been proposed for evaluating IS quality. However, as yet there is not a commonly accepted framework or standard of IS quality. Typically, researchers propose a set of characteristics, so-called quality factors contributing to the quality of IS. Different stakeholders perspectives are resulting in multiple definitions of quality factors of IS. For instance, some approaches are based on the IS delivery process for the selection of quality factors; while some other approaches do not clearly explain the rationale of their selection. Moreover, often relations or impacts among selected quality factors are not taken into account. Quality aspects of information are frequently considered isolated from IS quality. The impact of IS quality on information quality seems to be neglected in most approaches. Our research aims to incorporate these levels, by which we propose an IS quality framework based on IS architecture. Considering user and IS developers perspectives, different quality factors are identified for various abstraction levels. Besides, the presentation on impacts among different quality factors helps to retrieve the root cause of IS defects. Thus, our framework provides a systematic view on quality of information and IS.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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