Moving from limited-domain natural language generation (NLG) to open domain is difficult because the number of semantic input combinations grows exponentially with the number of domains. Therefore, it is important to leverage existing resources and exploit similarities between domains to facilitate domain adaptation. In this paper, we propose a procedure to train multi-domain, Recurrent Neural Network-based (RNN) language generators via multiple adaptation steps. In this procedure, a model is first trained on counterfeited data synthesised from an out-of-domain dataset, and then fine tuned on a small set of in-domain utterances with a discriminative objective function. Corpus-based evaluation results show that the proposed procedure can achieve competitive performance in terms of BLEU score and slot error rate while significantly reducing the data needed to train generators in new, unseen domains. In subjective testing, human judges confirm that the procedure greatly improves generator performance when only a small amount of data is available in the domain.
Most prior work in dialogue modeling has been on written conversations mostly because of existing data sets. However, written dialogues are not sufficient to fully capture the nature of spoken conversations as well as the potential speech recognition errors in practical spoken dialogue systems. This work presents a new benchmark on spoken task-oriented conversations, which is intended to study multi-domain dialogue state tracking and knowledge-grounded dialogue modeling. We report that the existing state-of-the-art models trained on written conversations are not performing well on our spoken d…
SpokenUS: A Spoken User Simulator for Task-Oriented Dialogue
Graduate School of Data Science, Seoul National University（首尔国立大学数据科学研究生院）；Department of Information Systems, Hanyang University（翰阳大学信息系统系）；Department of Computer Science and Engineering, Seoul National University（首尔国立大学计算机科学与工程系）
Task-oriented dialogue systems have been plagued by the difficulties of obtaining large-scale and high-quality annotated conversations. Furthermore, most of the publicly available datasets only include written conversations, which are insufficient to reflect actual human behaviors in practical spoken dialogue systems. In this paper, we propose Task-oriented Dialogue Data Augmentation (TOD-DA), a novel model-agnostic data augmentation paradigm to boost the robustness of task-oriented dialogue modeling on spoken conversations. The TOD-DA consists of two modules: 1) Dialogue Enrichment to expand …
We synthesize the reported results and recommendations of recent workshops and seminars that convened to discuss open questions within the important intersection of robotics, human-robot interaction, and spoken dialogue systems research. The goal of this growing area of research interest is to enable people to more effectively and naturally communicate with robots. To carry forward opportunities networking and discussion towards concrete, potentially fundable projects, we encourage interested parties to consider participating in future virtual and in-person discussions and workshops.
In a spoken dialogue system, dialogue state tracker (DST) components track the state of the conversation by updating a distribution of values associated with each of the slots being tracked for the current user turn, using the interactions until then. Much of the previous work has relied on modeling the natural order of the conversation, using distance based offsets as an approximation of time. In this work, we hypothesize that leveraging the wall-clock temporal difference between turns is crucial for finer-grained control of dialogue scenarios. We develop a novel approach that applies a {\it …
User simulation is essential for generating enough data to train a statistical spoken dialogue system. Previous models for user simulation suffer from several drawbacks, such as the inability to take dialogue history into account, the need of rigid structure to ensure coherent user behaviour, heavy dependence on a specific domain, the inability to output several user intentions during one dialogue turn, or the requirement of a summarized action space for tractability. This paper introduces a data-driven user simulator based on an encoder-decoder recurrent neural network. The model takes as inp…
Japan Advanced Institute of Science and Technology（日本北陆先端科学技术大学院大学）；University of Information and Communication Technology（信息与通信技术大学）
Natural language generation (NLG) plays a critical role in spoken dialogue systems. This paper presents a new approach to NLG by using recurrent neural networks (RNN), in which a gating mechanism is applied before RNN computation. This allows the proposed model to generate appropriate sentences. The RNN-based generator can be learned from unaligned data by jointly training sentence planning and surface realization to produce natural language responses. The model was extensively evaluated on four different NLG domains. The results show that the proposed generator achieved better performance on …
Building robust and general dialogue models for spoken conversations is challenging due to the gap in distributions of spoken and written data. This paper presents our approach to build generalized models for the Knowledge-grounded Task-oriented Dialogue Modeling on Spoken Conversations Challenge of DSTC-10. In order to mitigate the discrepancies between spoken and written text, we mainly employ extensive data augmentation strategies on written data, including artificial error injection and round-trip text-speech transformation. To train robust models for spoken conversations, we improve pre-t…
Tracking the state of the conversation is a central component in task-oriented spoken dialogue systems. One such approach for tracking the dialogue state is slot carryover, where a model makes a binary decision if a slot from the context is relevant to the current turn. Previous work on the slot carryover task used models that made independent decisions for each slot. A close analysis of the results show that this approach results in poor performance over longer context dialogues. In this paper, we propose to jointly model the slots. We propose two neural network architectures, one based on po…
Dialogue Systems Can Generate Appropriate Responses without the Use of Question Marks? -- Investigation of the Effects of Question Marks on Dialogue Systems
In this paper, we present Duplex Conversation, a multi-turn, multimodal spoken dialogue system that enables telephone-based agents to interact with customers like a human. We use the concept of full-duplex in telecommunication to demonstrate what a human-like interactive experience should be and how to achieve smooth turn-taking through three subtasks: user state detection, backchannel selection, and barge-in detection. Besides, we propose semi-supervised learning with multimodal data augmentation to leverage unlabeled data to increase model generalization. Experimental results on three sub-ta…
The University of Tokyo（东京大学）；Yahoo Japan Corporation（雅虎日本公司）
Recently emerged intelligent assistants on smartphones and home electronics (e.g., Siri and Alexa) can be seen as novel hybrids of domain-specific task-oriented spoken dialogue systems and open-domain non-task-oriented ones. To realize such hybrid dialogue systems, this paper investigates determining whether or not a user is going to have a chat with the system. To address the lack of benchmark datasets for this task, we construct a new dataset consisting of 15; 160 utterances collected from the real log data of a commercial intelligent assistant (and will release the dataset to facilitate fut…
SpokenWOZ: A Large-Scale Speech-Text Benchmark for Spoken Task-Oriented Dialogue Agents
DAMO Academy, Alibaba Group（阿里巴巴集团大模型研究院）；Computer Science and Engineering Division, University of Michigan（密歇根大学计算机科学与工程系）；Gaoling School of Artificial Intelligence, Renmin University of China（中国人民大学光明人工智能学院）
The interactivism model introduces a dynamic approach to language, communication and cognition. In this work, we explore this fundamental theory in the context of dialogue modelling for spoken dialogue systems (SDS). To extend such a theoretical framework, we present a set of design principles which adhere to central psycholinguistic and communication theories to achieve interactivism in SDS. From these, key ideas are linked to constitute the basis of our proposed design principles.
Reinforcement learning is widely used for dialogue policy optimization where the reward function often consists of more than one component, e.g., the dialogue success and the dialogue length. In this work, we propose a structured method for finding a good balance between these components by searching for the optimal reward component weighting. To render this search feasible, we use multi-objective reinforcement learning to significantly reduce the number of training dialogues required. We apply our proposed method to find optimized component weights for six domains and compare them to a defaul…
ADAPT Centre（ADAPT中心）；School of Engineering（工程学院）；Trinity College Dublin（都柏林圣三一学院）
The timings of spoken response offsets in human dialogue have been shown to vary based on contextual elements of the dialogue. We propose neural models that simulate the distributions of these response offsets, taking into account the response turn as well as the preceding turn. The models are designed to be integrated into the pipeline of an incremental spoken dialogue system (SDS). We evaluate our models using offline experiments as well as human listening tests. We show that human listeners consider certain response timings to be more natural based on the dialogue context. The introduction …
Spontaneous spoken dialogue is often disfluent, containing pauses, hesitations, self-corrections and false starts. Processing such phenomena is essential in understanding a speaker's intended meaning and controlling the flow of the conversation. Furthermore, this processing needs to be word-by-word incremental to allow further downstream processing to begin as early as possible in order to handle real spontaneous human conversational behaviour. In addition, from a developer's point of view, it is highly desirable to be able to develop systems which can be trained from `clean' examples while al…
Toshiba Research Europe（东芝欧洲研究院）；Institute of Computer Science, FORTH-ICS（FORTH-ICS 计算机科学研究所）；University of Crete（克里特大学）
In this work we discuss the related challenges and describe an approach towards the fusion of state-of-the-art technologies from the Spoken Dialogue Systems (SDS) and the Semantic Web and Information Retrieval domains. We envision a dialogue system named LD-SDS that will support advanced, expressive, and engaging user requests, over multiple, complex, rich, and open-domain data sources that will leverage the wealth of the available Linked Data. Specifically, we focus on: a) improving the identification, disambiguation and linking of entities occurring in data sources and user input; b) offerin…
To train a statistical spoken dialogue system (SDS) it is essential that an accurate method for measuring task success is available. To date training has relied on presenting a task to either simulated or paid users and inferring the dialogue's success by observing whether this presented task was achieved or not. Our aim however is to be able to learn from real users acting under their own volition, in which case it is non-trivial to rate the success as any prior knowledge of the task is simply unavailable. User feedback may be utilised but has been found to be inconsistent. Hence, here we pre…
Statistical spoken dialogue systems have the attractive property of being able to be optimised from data via interactions with real users. However in the reinforcement learning paradigm the dialogue manager (agent) often requires significant time to explore the state-action space to learn to behave in a desirable manner. This is a critical issue when the system is trained on-line with real users where learning costs are expensive. Reward shaping is one promising technique for addressing these concerns. Here we examine three recurrent neural network (RNN) approaches for providing reward shaping…
The ability to compute an accurate reward function is essential for optimising a dialogue policy via reinforcement learning. In real-world applications, using explicit user feedback as the reward signal is often unreliable and costly to collect. This problem can be mitigated if the user's intent is known in advance or data is available to pre-train a task success predictor off-line. In practice neither of these apply for most real world applications. Here we propose an on-line learning framework whereby the dialogue policy is jointly trained alongside the reward model via active learning with …
Spoken Language Dialogue Systems and Components: Best practice in development and evaluation (DISC 24823) - Periodic Progress Report 1: Basic Details of the Action
Cambridge University Engineering Department（剑桥大学工程系）
User Simulators are one of the major tools that enable offline training of task-oriented dialogue systems. For this task the Agenda-Based User Simulator (ABUS) is often used. The ABUS is based on hand-crafted rules and its output is in semantic form. Issues arise from both properties such as limited diversity and the inability to interface a text-level belief tracker. This paper introduces the Neural User Simulator (NUS) whose behaviour is learned from a corpus and which generates natural language, hence needing a less labelled dataset than simulators generating a semantic output. In compariso…
Recognition of social signals, from human facial expressions or prosody of speech, is a popular research topic in human-robot interaction studies. There is also a long line of research in the spoken dialogue community that investigates user satisfaction in relation to dialogue characteristics. However, very little research relates a combination of multimodal social signals and language features detected during spoken face-to-face human-robot interaction to the resulting user perception of a robot. In this paper we show how different emotional facial expressions of human users, in combination w…
Fudan University（复旦大学）；Alibaba Group（阿里巴巴集团）；Zhejiang University（浙江大学）；Indiana University Bloomington（印第安纳大学伯明顿分校）
In a customer service system, dialogue summarization can boost service efficiency by automatically creating summaries for long spoken dialogues in which customers and agents try to address issues about specific topics. In this work, we focus on topic-oriented dialogue summarization, which generates highly abstractive summaries that preserve the main ideas from dialogues. In spoken dialogues, abundant dialogue noise and common semantics could obscure the underlying informative content, making the general topic modeling approaches difficult to apply. In addition, for customer service, role-speci…
Modern spoken language understanding (SLU) systems rely on sophisticated semantic notions revealed in single utterances to detect intents and slots. However, they lack the capability of modeling multi-turn dynamics within a dialogue particularly in long-term slot contexts. Without external knowledge, depending on limited linguistic legitimacy within a word sequence may overlook deep semantic information across dialogue turns. In this paper, we propose to equip a BERT-based joint model with a knowledge attention module to mutually leverage dialogue contexts between two SLU tasks. A gating mecha…
Taiwan International Graduate Program（台湾国际研究生学程）；National Tsing Hua University（台湾清华大学）；Academia Sinica（中央研究院）
We present an overview of the EmotionX 2019 Challenge, held at the 7th International Workshop on Natural Language Processing for Social Media (SocialNLP), in conjunction with IJCAI 2019. The challenge entailed predicting emotions in spoken and chat-based dialogues using augmented EmotionLines datasets. EmotionLines contains two distinct datasets: the first includes excerpts from a US-based TV sitcom episode scripts (Friends) and the second contains online chats (EmotionPush). A total of thirty-six teams registered to participate in the challenge. Eleven of the teams successfully submitted thei…
Spoken medical dialogue systems are increasingly attracting interest to enhance access to healthcare services and improve quality and traceability of patient care. In this paper, we focus on medical drug prescriptions acquired on smartphones through spoken dialogue. Such systems would facilitate the traceability of care and would free clinicians' time. However, there is a lack of speech corpora to develop such systems since most of the related corpora are in text form and in English. To facilitate the research and development of spoken medical dialogue systems, we present, to the best of our k…
Institute of Automation, CAS（中国科学院自动化研究所）；University of Chinese Academy of Sciences（中国科学院大学）；CAS Center for Excellence in Brain Science and Intelligence Technology（中国科学院脑科学与智能技术卓越创新中心）
Dialogue contexts are proven helpful in the spoken language understanding (SLU) system and they are typically encoded with explicit memory representations. However, most of the previous models learn the context memory with only one objective to maximizing the SLU performance, leaving the context memory under-exploited. In this paper, we propose a new dialogue logistic inference (DLI) task to consolidate the context memory jointly with SLU in the multi-task framework. DLI is defined as sorting a shuffled dialogue session into its original logical order and shares the same memory encoder and ret…
In task-oriented dialogue systems, spoken language understanding, or SLU, refers to the task of parsing natural language user utterances into semantic frames. Making use of context from prior dialogue history holds the key to more effective SLU. State of the art approaches to SLU use memory networks to encode context by processing multiple utterances from the dialogue at each turn, resulting in significant trade-offs between accuracy and computational efficiency. On the other hand, downstream components like the dialogue state tracker (DST) already keep track of the dialogue state, which can s…
University of New Mexico（新墨西哥大学）；Johns Hopkins University（约翰斯·霍普金斯大学）；Alexa AI（Alexa人工智能）；Amazon.com, Inc.（亚马逊公司）
We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the quer…
Japan Advanced Institute of Science and Technology（日本先进科学技术大学院大学）
Natural language generation (NLG) is a critical component in a spoken dialogue system. This paper presents a Recurrent Neural Network based Encoder-Decoder architecture, in which an LSTM-based decoder is introduced to select, aggregate semantic elements produced by an attention mechanism over the input elements, and to produce the required utterances. The proposed generator can be jointly trained both sentence planning and surface realization to produce natural language sentences. The proposed model was extensively evaluated on four different NLG datasets. The experimental results showed that …
Prosodic cues in conversational speech aid listeners in discerning a message. We investigate whether acoustic cues in spoken dialogue can be used to identify the importance of individual words to the meaning of a conversation turn. Individuals who are Deaf and Hard of Hearing often rely on real-time captions in live meetings. Word error rate, a traditional metric for evaluating automatic speech recognition, fails to capture that some words are more important for a system to transcribe correctly than others. We present and evaluate neural architectures that use acoustic features for 3-class wor…
PARADISE: A Framework for Evaluating Spoken Dialogue Agents
本文介绍了Paradise（PARAdigm for DIMENSIONAL System Evaluation），一个评价口语对话代理的通用框架。该框架从代理人的对话行为中提取任务要求，支持对话策略之间的比较，能够计算子对话和整个对话的性能，指定各种因素对性能的相对贡献，并通过规范化任务复杂性来比较执行不同任务的代理人。
Dial HEALTHDIAL for Advice: A Multilingual and Multi-Parallel Spoken Dialogue Dataset for Knowledge-Grounded Information Seeking
Language Technology Lab, University of Cambridge（剑桥大学语言技术实验室）；School of Computation, Information and Technology, Technical University of Munich（慕尼黑技术大学计算、信息与技术学院）；Independent Researcher（独立研究员）
We present a natural language generator based on the sequence-to-sequence approach that can be trained to produce natural language strings as well as deep syntax dependency trees from input dialogue acts, and we use it to directly compare two-step generation with separate sentence planning and surface realization stages to a joint, one-step approach. We were able to train both setups successfully using very little training data. The joint setup offers better performance, surpassing state-of-the-art with regards to n-gram-based scores while providing more relevant outputs.
What Do Humans Hear When Interacting? Experiments on Selective Listening for Evaluating ASR of Spoken Dialogue Systems
Nara Institute of Science and Technology（奈良科学技术研究所）；RIKEN（理化学研究所）；Japan National Institute of Informatics（日本信息处理学会）；Tokyo Institute of Technology（东京技术大学）
Dialogue technologies such as Amazon's Alexa have the potential to transform the healthcare industry. However, current systems are not yet naturally interactive: they are often turn-based, have naive end-of-turn detection and completely ignore many types of verbal and visual feedback - such as backchannels, hesitation markers, filled pauses, gaze, brow furrows and disfluencies - that are crucial in guiding and managing the conversational process. This is especially important in the healthcare industry as target users of Spoken Dialogue Systems (SDSs) are likely to be frail, older, distracted o…
Motivated by a project to create a system for people who are deaf or hard-of-hearing that would use automatic speech recognition (ASR) to produce real-time text captions of spoken English during in-person meetings with hearing individuals, we have augmented a transcript of the Switchboard conversational dialogue corpus with an overlay of word-importance annotations, with a numeric score for each word, to indicate its importance to the meaning of each dialogue turn. Further, we demonstrate the utility of this corpus by training an automatic word importance labeling model; our best performing mo…
