A dialog state tracker is an important component in modern spoken dialog systems. We present an incremental dialog state tracker, based on LSTM networks. It directly uses automatic speech recognition hypotheses to track the state. We also present the key non-standard aspects of the model that bring its performance close to the state-of-the-art and experimentally analyze their contribution: including the ASR confidence scores, abstracting scarcely represented values, including transcriptions in the training data, and model averaging.
Charles University in Prague（布拉格查理大学）；IBM Watson（IBM沃森）
This paper presents a hybrid dialog state tracker enhanced by trainable Spoken Language Understanding (SLU) for slot-filling dialog systems. Our architecture is inspired by previously proposed neural-network-based belief-tracking systems. In addition, we extended some parts of our modular architecture with differentiable rules to allow end-to-end training. We hypothesize that these rules allow our tracker to generalize better than pure machine-learning based systems. For evaluation, we used the Dialog State Tracking Challenge (DSTC) 2 dataset - a popular belief tracking testbed with dialogs fr…
One of the core components of modern spoken dialogue systems is the belief tracker, which estimates the user's goal at every step of the dialogue. However, most current approaches have difficulty scaling to larger, more complex dialogue domains. This is due to their dependency on either: a) Spoken Language Understanding models that require large amounts of annotated training data; or b) hand-crafted lexicons for capturing some of the linguistic variation in users' language. We propose a novel Neural Belief Tracking (NBT) framework which overcomes these problems by building on recent advances i…
Thainguyen University (TNU)（太原大学（TNU））；University of Information and Communication Technology（信息与通信技术学院）；Vietnam National University, Hanoi (VNU)（河内越南国家大学（VNU））；University of Engineering and Technology（工程技术学院）
Dialog act identification plays an important role in understanding conversations. It has been widely applied in many fields such as dialogue systems, automatic machine translation, automatic speech recognition, and especially useful in systems with human-computer natural language dialogue interfaces such as virtual assistants and chatbots. The first step of identifying dialog act is identifying the boundary of the dialog act in utterances. In this paper, we focus on segmenting the utterance according to the dialog act boundaries, i.e. functional segments identification, for Vietnamese utteranc…
In task-oriented dialogue systems, spoken language understanding, or SLU, refers to the task of parsing natural language user utterances into semantic frames. Making use of context from prior dialogue history holds the key to more effective SLU. State of the art approaches to SLU use memory networks to encode context by processing multiple utterances from the dialogue at each turn, resulting in significant trade-offs between accuracy and computational efficiency. On the other hand, downstream components like the dialogue state tracker (DST) already keep track of the dialogue state, which can s…
Charles University in Prague（布拉格查理大学）；Faculty of Mathematics and Physics（数学与物理学院）；IBM Watson（IBM沃森）
This paper presents a hybrid dialog state tracker that combines a rule based and a machine learning based approach to belief state tracking. Therefore, we call it a hybrid tracker. The machine learning in our tracker is realized by a Long Short Term Memory (LSTM) network. To our knowledge, our hybrid tracker sets a new state-of-the-art result for the Dialog State Tracking Challenge (DSTC) 2 dataset when the system uses only live SLU as its input.
Cambridge University Engineering Department（剑桥大学工程系）
Natural language generation (NLG) is a critical component of spoken dialogue and it has a significant impact both on usability and perceived quality. Most NLG systems in common use employ rules and heuristics and tend to generate rigid and stylised responses without the natural variation of human language. They are also not easily scaled to systems covering multiple domains and languages. This paper presents a statistical language generator based on a semantically controlled Long Short-term Memory (LSTM) structure. The LSTM generator can learn from unaligned data by jointly optimising sentence…
This paper presents a model for end-to-end learning of task-oriented dialog systems. The main component of the model is a recurrent neural network (an LSTM), which maps from raw dialog history directly to a distribution over system actions. The LSTM automatically infers a representation of dialog history, which relieves the system developer of much of the manual feature engineering of dialog state. In addition, the developer can provide software that expresses business rules and provides access to programmatic APIs, enabling the LSTM to take actions in the real world on behalf of the user. The…
This paper presents results of our experiments for the next utterance ranking on the Ubuntu Dialog Corpus -- the largest publicly available multi-turn dialog corpus. First, we use an in-house implementation of previously reported models to do an independent evaluation using the same data. Second, we evaluate the performances of various LSTMs, Bi-LSTMs and CNNs on the dataset. Third, we create an ensemble by averaging predictions of multiple models. The ensemble further improves the performance and it achieves a state-of-the-art result for the next utterance ranking on this dataset. Finally, we…
Neural dialog state trackers are generally limited due to the lack of quantity and diversity of annotated training data. In this paper, we address this difficulty by proposing a reinforcement learning (RL) based framework for data augmentation that can generate high-quality data to improve the neural state tracker. Specifically, we introduce a novel contextual bandit generator to learn fine-grained augmentation policies that can generate new effective instances by choosing suitable replacements for the specific context. Moreover, by alternately learning between the generator and the state trac…
In goal-oriented dialog systems, belief trackers estimate the probability distribution of slot-values at every dialog turn. Previous neural approaches have modeled domain- and slot-dependent belief trackers, and have difficulty in adding new slot-values, resulting in lack of flexibility of domain ontology configurations. In this paper, we propose a new approach to universal and scalable belief tracker, called slot-utterance matching belief tracker (SUMBT). The model learns the relations between domain-slot-types and slot-values appearing in utterances through attention mechanisms based on cont…
The task of dialog management is commonly decomposed into two sequential subtasks: dialog state tracking and dialog policy learning. In an end-to-end dialog system, the aim of dialog state tracking is to accurately estimate the true dialog state from noisy observations produced by the speech recognition and the natural language understanding modules. The state tracking task is primarily meant to support a dialog policy. From a probabilistic perspective, this is achieved by maintaining a posterior distribution over hidden dialog states composed of a set of context dependent variables. Once a di…
We introduce a new rule based system for belief tracking in dialog systems. Despite the simplicity of the rules being considered, the proposed belief tracker ranks favourably compared to the previous submissions on the second and third Dialog State Tracking challenges. The results of this simple tracker allows to reconsider the performances of previous submissions using more elaborate techniques.
The fifth Dialog State Tracking Challenge (DSTC5) introduces a new cross-language dialog state tracking scenario, where the participants are asked to build their trackers based on the English training corpus, while evaluating them with the unlabeled Chinese corpus. Although the computer-generated translations for both English and Chinese corpus are provided in the dataset, these translations contain errors and careless use of them can easily hurt the performance of the built trackers. To address this problem, we propose a multichannel Convolutional Neural Networks (CNN) architecture, in which …
University of California Santa Barbara（加州大学圣巴巴拉分校）；Tencent AI Lab（腾讯人工智能实验室）；The Ohio State University（俄亥俄州立大学）
Task-oriented dialog systems are becoming pervasive, and many companies heavily rely on them to complement human agents for customer service in call centers. With globalization, the need for providing cross-lingual customer support becomes more urgent than ever. However, cross-lingual support poses great challenges---it requires a large amount of additional annotated data from native speakers. In order to bypass the expensive human annotation and achieve the first step towards the ultimate goal of building a universal dialog system, we set out to build a cross-lingual state tracking framework.…
Facebook AI Research（Facebook人工智能研究（FAIR）团队（注：此处机构名原文为“Facebook AI Research”，中文通常翻译为“Facebook人工智能研究”或保留英文缩写“FAIR”，但根据要求保留英文并给出准确中文，此处按常见译法））
We introduce ParlAI (pronounced "par-lay"), an open-source software platform for dialog research implemented in Python, available at http://parl.ai. Its goal is to provide a unified framework for sharing, training and testing of dialog models, integration of Amazon Mechanical Turk for data collection, human evaluation, and online/reinforcement learning; and a repository of machine learning models for comparing with others' models, and improving upon existing architectures. Over 20 tasks are supported in the first release, including popular datasets such as SQuAD, bAbI tasks, MCTest, WikiQA, QA…
University of Trento（特伦托大学）；Nara Institute of Science and Technology（奈良先端科学技术大学院大学）
In a human-machine dialog scenario, deciding the appropriate time for the machine to take the turn is an open research problem. In contrast, humans engaged in conversations are able to timely decide when to interrupt the speaker for competitive or non-competitive reasons. In state-of-the-art turn-by-turn dialog systems the decision on the next dialog action is taken at the end of the utterance. In this paper, we propose a token-by-token prediction of the dialog state from incremental transcriptions of the user utterance. To identify the point of maximal understanding in an ongoing utterance, w…
University of Waterloo（滑铁卢大学）；Huawei Noah's Ark Lab（华为诺亚方舟实验室）
Human-computer interaction (HCI) is significantly impacted by delayed responses from a spoken dialogue system. Hence, end-to-end (e2e) spoken language understanding (SLU) solutions have recently been proposed to decrease latency. Such approaches allow for the extraction of semantic information directly from the speech signal, thus bypassing the need for a transcript from an automatic speech recognition (ASR) system. In this paper, we propose a compact e2e SLU architecture for streaming scenarios, where chunks of the speech signal are processed continuously to predict intent and slot values. Ou…
Spontaneous spoken dialogue is often disfluent, containing pauses, hesitations, self-corrections and false starts. Processing such phenomena is essential in understanding a speaker's intended meaning and controlling the flow of the conversation. Furthermore, this processing needs to be word-by-word incremental to allow further downstream processing to begin as early as possible in order to handle real spontaneous human conversational behaviour. In addition, from a developer's point of view, it is highly desirable to be able to develop systems which can be trained from `clean' examples while al…
In this work, we define barge-in verification as a supervised learning task where audio-only information is used to classify user spoken dialogue into true and false barge-ins. Following the success of pre-trained models, we use low-level speech representations from a self-supervised representation learning model for our downstream classification task. Further, we propose a novel technique to infuse lexical information directly into speech representations to improve the domain-specific language information implicitly learned during pre-training. Experiments conducted on spoken dialog data show…
