arXivDaily arXiv每日学术速递 周一至周五更新
arXiv周末暂无论文更新,休息一下吧,周末愉快~~
arXiv 1111.5454cs.SIcs.SE
收藏

政府部门社交网站的管理与使用

The Management and Use of Social Network Sites in a Government Department

John Rooksby, Ian Sommerville

摘要:

在本文中,我们报告的研究结果,在英国政府部门的社交网站的使用。我们从管理和组织的角度对此进行了研究。我们在研究现场发现,已经有几种社交网络技术在使用中,这些技术:与组织边界不一致并使组织边界问题化;模糊工作和社交生活之间的边界;提供不同的控制机会;具有不同的权限;彼此之间以及与其他信息技术之间具有重叠的功能;它们随着时间的推移而发展和变化;而且它们的吸收受现有基础设施和可用性的制约。我们发现,社会技术通常希望跨越的组织复杂性实际上是塑造其吸收和使用的东西。我们认为,一个单一的,中央的社会网络网站的想法,以支持合作的工作在一个组织将遇到同样的问题,任何努力的集中在组织。我们认为,虽然在这一领域的设计和创新仍然有很大的空间,现在的一个重要挑战是在支持组织管理什么可以最好地被称为一个社会网络网站的“生态系统”。

英文摘要:

In this paper we report findings from a study of social network site use in a UK Government department. We have investigated this from a managerial, organisational perspective. We found at the study site that there are already several social network technologies in use, and that these: misalign with and problematize organisational boundaries; blur boundaries between working and social lives; present differing opportunities for control; have different visibilities; have overlapping functionality with each other and with other information technologies; that they evolve and change over time; and that their uptake is conditioned by existing infrastructure and availability. We find the organisational complexity that social technologies are often hoped to cut across is, in reality, something that shapes their uptake and use. We argue the idea of a single, central social network site for supporting cooperative work within an organisation will hit the same problems as any effort of centralisation in organisations. We argue that while there is still plenty of scope for design and innovation in this area, an important challenge now is in supporting organisations in managing what can best be referred to as a social network site 'ecosystem'.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

↑