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arXiv 1003.3767cs.AIcs.CEcs.MA
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多智能体仿真与管理实践

Multi-Agent Simulation and Management Practices

Peer-Olaf Siebers, Uwe Aickelin, Helen Celia, Chris Clegg

摘要:

智能代理提供了一种新的和令人兴奋的方式来理解工作世界。基于代理的模拟(ABS),使用智能代理的一种方式,具有巨大的潜力,我们的管理实践的理解,以及他们如何链接到零售业绩。我们根据经济学家、工作心理学家和计算机科学家组成的多学科团队的研究开发了模拟模型。我们将讨论我们与一家知名零售百货公司合作实施这些概念的经验。毫无疑问,管理实践与组织的绩效有关(Reynolds等人,2005; Wall & Wood,2005)。最佳做法已经制定,但当涉及到这些准则的实际应用时,它们在特定环境中的有效性仍然存在相当大的模糊性(Siebers等人,即将提交a)。大多数运筹学(OR)方法只能作为分析工具,一旦管理实践已经实施。通常,它们对于回答推测性的"假设"问题不是很有用,特别是当人们对系统随时间的发展而感兴趣时,而不仅仅是系统在某个时间点的状态。仿真可以用来分析动态和随机系统的运行。当系统实体之间存在复杂的交互时,ABS特别有用,例如自主决策或协商。在ABS模型中,研究者明确地描述了微观层面上模拟行为者的决策过程。结构在宏观层面上出现,是代理人的行为及其与其他代理人和环境相互作用的结果。3我们将展示ABS实验如何处理测试和优化管理实践,例如培训、授权或团队合作。因此,诸如"工作人员自己设定休息时间会提高业绩吗?“可以调查。

英文摘要:

Intelligent agents offer a new and exciting way of understanding the world of work. Agent-Based Simulation (ABS), one way of using intelligent agents, carries great potential for progressing our understanding of management practices and how they link to retail performance. We have developed simulation models based on research by a multi-disciplinary team of economists, work psychologists and computer scientists. We will discuss our experiences of implementing these concepts working with a well-known retail department store. There is no doubt that management practices are linked to the performance of an organisation (Reynolds et al., 2005; Wall & Wood, 2005). Best practices have been developed, but when it comes down to the actual application of these guidelines considerable ambiguity remains regarding their effectiveness within particular contexts (Siebers et al., forthcoming a). Most Operational Research (OR) methods can only be used as analysis tools once management practices have been implemented. Often they are not very useful for giving answers to speculative 'what-if' questions, particularly when one is interested in the development of the system over time rather than just the state of the system at a certain point in time. Simulation can be used to analyse the operation of dynamic and stochastic systems. ABS is particularly useful when complex interactions between system entities exist, such as autonomous decision making or negotiation. In an ABS model the researcher explicitly describes the decision process of simulated actors at the micro level. Structures emerge at the macro level as a result of the actions of the agents and their interactions with other agents and the environment. 3 We will show how ABS experiments can deal with testing and optimising management practices such as training, empowerment or teamwork. Hence, questions such as "will staff setting their own break times improve performance?" can be investigated.

机构、总结、中文摘要均由AI分析而来,可能存在错误,请以论文正文为准。

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