预约安排代理的自然语言对话服务
Natural Language Dialogue Service for Appointment Scheduling Agents
摘要：
预约调度是许多个人和组织每天面临的问题。合作代理系统已经开发出部分自动化这项任务。为了尽可能扩大参与者的圈子，我们提倡使用通过电子邮件传输的自然语言。我们描述COSMA，一个完全实现的德语服务器，现有的预约调度代理系统。COSMA可以并行处理多个对话，并解释人类和机器代理之间对话行为的差异。通过基于语料库的语法开发和使用消息提取技术，实现了对子语言的NL覆盖。
英文摘要：
Appointment scheduling is a problem faced daily by many individuals and organizations. Cooperating agent systems have been developed to partially automate this task. In order to extend the circle of participants as far as possible we advocate the use of natural language transmitted by e-mail. We describe COSMA, a fully implemented German language server for existing appointment scheduling agent systems. COSMA can cope with multiple dialogues in parallel, and accounts for differences in dialogue behaviour between human and machine agents. NL coverage of the sublanguage is achieved through both corpus-based grammar development and the use of message extraction techniques.
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