发表机构
Stockholm University; SAP Signavio（斯德哥尔摩大学; SAP Signavio）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
针对AI智能体组织对传统BPM的挑战，提出流程宪法与流程管理者两个新概念，以治理自主智能体行为，核心价值在于保持组织的可读性与可问责性。
AI 中文摘要
业务流程管理（BPM）建立在这样一个基础假设之上：组织主要由人类参与者构成，其工作可以通过流程模型变得可见、可治理和可改进。这一假设正在失效。AI智能体生态系统越来越多地在有限的人类指导下执行、协调和调整组织工作，这不仅挑战了BPM的方法，也挑战了其关于流程是什么的核心概念。我们认为，BPM正面临从建模人类工作到治理自主智能体的构成性转变，为此我们提出两个新概念：\u201c流程宪法\u201d（Process Constitution），一个机器可解释、承载价值取向的框架，用于定义智能体可接受行为的空间；以及\u201c流程管理者\u201d（Process Steward），一个解释并执行该宪法的治理智能体。新一代BPM的核心价值主张不是效率，而是\u201c组织可读性\u201d（organizational legibility）：即保持智能体组织可问责、可争议和可被人类理解的能力。我们概述了这意味着什么，并勾勒了它所开启的研究议程。
英文摘要
Business Process Management (BPM) was built on a foundational assumption that organizations are populated primarily by human actors whose work can be made visible, governable, and improvable through process models. That assumption is depreciating. AI agent ecosystems increasingly execute, coordinate, and adapt organizational work with limited human direction, challenging not only BPM's methods but its core conception of what a process is. We argue that BPM faces a constitutive shift from modeling human work to governing autonomous agents, for which we propose two new concepts: the \emph{Process Constitution}, a machine-interpretable, value-laden framework that defines the space of admissible agent behavior, and the \emph{Process Steward}, a governance agent that interprets and enforces it. The central value proposition of this new generation of BPM is not efficiency but \emph{organizational legibility}: the capacity to keep agentic organizations accountable, contestable, and humanly understandable. We outline what this means and sketch the research agenda it opens.
