发表机构
BRAC University（布拉格大学）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过访谈孟加拉国留学Facebook群组志愿者，发现利他主义作为组织逻辑支撑了无偿审核劳动，并赋予群组对抗商业中介的合法性，强调人类判断在信任维系中的核心作用。
AI 中文摘要
亚洲各国有出国留学意向的学生日益依赖商业教育中介来办理奖学金、文件和签证事宜。在这一商业基础设施之外，由志愿者运营的Facebook群组应运而生。无偿的管理员和版主，通常以真实身份，负责审核信息、甄别诈骗，并引导成员完成奖学金、签证和离境手续。我们研究了这样一个孟加拉国群组“HigherStudyAbroad: Global Hub of Bangladeshis”，该群组成立于2010年。通过对17位志愿管理员和版主的半结构化访谈，我们发现利他主义成为一种组织逻辑。它塑造了版主的身份认同，维系了无形的劳动，并赋予该群组相对于付费中介的合法性，即使面对人工智能等可能重塑此项工作的新技术时也是如此。人类判断仍然是版主维持信任的核心。我们讨论了这些发现对HCI理解志愿劳动和移民基础设施的启示，以及对依赖无偿长期贡献的平台的设计启示。
英文摘要
Aspiring international students across Asian countries increasingly depend on commercial education agents to navigate scholarships, documentation, and visas. Alongside this commercial infrastructure, volunteer-run Facebook groups have emerged. Unpaid admins and moderators, often under their real identities, vet information, screen scams, and guide members through scholarships, visas, and departure logistics. We study one such Bangladeshi group, \textit{HigherStudyAbroad: Global Hub of Bangladeshis}, founded in 2010. Drawing on semi-structured interviews with 17 volunteer admins and moderators, we found that altruism becomes an organizing logic. It shapes moderators' identities, sustains invisible labor, and grants the group legitimacy against paid agents, even amid new technologies such as AI that could reshape this work. Human judgment remains central to how moderators sustain trust. We discuss implications for HCI's understanding of volunteer labor and migration infrastructure, along with design implications for platforms that depend on unpaid, long-term contribution.
CommentsSubmitted to ACM CHI Conference 2027
