“我尽量不让自己被黑”：智力和发育障碍成年人是如何应对安全与隐私通知的
"I'm trying not to get hacked:" How Adults with Intellectual and Developmental Disabilities Navigate Security and Privacy Notifications
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中文总结 AI 辅助
本研究通过用户调研，揭示IDD成年人在应对安全与隐私通知时的理解障碍与决策因素，并提出三项设计启示，以提升通知的认知可访问性。
中文摘要 AI 辅助
安全与隐私通知，如登录提醒、垃圾邮件警告和Cookie同意请求，在塑造用户对数字风险的响应中扮演着关键角色。然而，大多数通知忽视了认知可访问性，限制了其对智力和发育障碍（IDD）人群的有效性。我们调查了IDD成年人如何在移动和网络应用中感知和应对常见的安全与隐私通知。通过对七名IDD成年人进行的形成性用户研究，我们识别出影响理解和决策的三个因素：（1）解读受任务和界面情境影响；（2）不熟悉的术语，无论是技术性的还是非技术性的，都基于日常概念进行理解；（3）对结果的不确定性导致犹豫、回避、诊断性探索或寻求支持。这些发现引出了三项设计启示：（1）解决超出术语简化之外的情境依赖语言误解；（2）使行动与结果的关联透明化；（3）支持相互依赖的决策。综合来看，这些见解旨在为设计更具认知可访问性的安全与隐私通知提供信息，以更好地支持安全且受支持的用户行动。
英文摘要
Security and privacy notifications, such as login alerts, spam email warnings, and cookie consent requests, play a critical role in shaping users' responses to digital risks. Yet most notifications overlook cognitive accessibility, limiting their effectiveness for people with intellectual and developmental disabilities (IDD). We investigate how adults with IDD perceive and respond to common security and privacy notifications across mobile and web applications. Through a formative user study with seven adults with IDD, we identify three factors shaping understanding and decision-making: (1) interpretation is influenced by task and interface context; (2) unfamiliar terms, both technical and non-technical, are grounded in everyday concepts; and (3) uncertainty about outcomes leads to hesitation, avoidance, diagnostic exploration, or support-seeking. These findings lead to three design implications: (1) address context-dependent language misunderstandings beyond jargon simplification; (2) make action-outcome connections transparent; and (3) enable interdependent decision-making. Together, these insights aim to inform the design of more cognitively accessible security and privacy notifications that better support safe and supported user action.
发表机构
- University of Wisconsin–Madison（威斯康星大学麦迪逊分校）
机构由 AI 辅助整理，请以论文原文为准。
