探索软件测试中的情绪智力

中文摘要 AI 辅助

背景：情绪智力（EI）是识别、理解和管理自身及他人情绪的能力。软件测试人员需要在不受自己控制的截止日期内对同事的工作做出评判，而先前关于软件工程中情绪的研究主要关注开发者。目的：探讨软件测试人员如何描述情绪智力在日常工作、团队内部沟通与冲突以及应对需求变动性中所扮演的角色。方法：对瑞典16名在采用敏捷实践的团队中工作的软件测试人员进行了半结构化访谈，这些测试人员来自航空、汽车、医疗保健、IT服务、行政管理、银行和制药等行业，并采用以Goleman情绪智力框架为指导的反思性主题分析对数据进行分析。结果：得出三个主题。测试人员描述了在截止日期压力下调节压力，并从认可、清晰度和自主性中汲取动力；管理每日向同事传达关键发现的过程，以使信任得以维系；以及应对需求变更时，挫败感转化为关于哪些内容不进行测试的决策、对流程变更的倡导或变通方案。与以开发者为中心的研究相比，这些主题指出了测试角色的特点：工作成果是对同事工作的批评，成功是隐形的而失败则被归咎于测试人员，并且每次上游延迟都会缩小测试人员的窗口期。结论：对于测试人员而言，管理情绪是一项持续的工作要求。结果表明，当开发过程缺乏独立的测试阶段时，情绪智力的重要性会增强。研究结果也为团队、最终为组织和未来研究提供了启示。

英文摘要

Background: Emotional Intelligence (EI) is the ability to recognise, understand, and manage one's own and others' emotions. Software testers deliver judgements about colleagues' work under deadlines they do not control, and prior work on emotion in software engineering has mostly studied developers. Aims: To explore how software testers describe the part EI plays in their day-to-day work, in communication and conflict within the team, and in responding to requirements volatility. Method: Semi-structured interviews with 16 software testers in Sweden working in teams that use agile practices, across aviation, automotive, healthcare, IT services, administration, banking and pharmaceuticals, analysed with reflexive thematic analysis informed by Goleman's EI framework. Results: Three themes. Testers described regulating stress under deadline pressure and drawing motivation from recognition, clarity and autonomy; managing the daily delivery of critical findings to colleagues so that trust survives; and responding to requirements change with frustration that turned into decisions about what to leave untested, into advocacy for process change, or into workarounds. Read against developer-focused studies, the themes point to features of the testing role: the work product is a criticism of a colleague's work, success is invisible while failure is attributed, and the tester's window shrinks with every upstream delay. Conclusions: For testers, managing emotions is a constant job requirement. The results highlight that the importance of EI increases when the development process lacks an independent testing phase. The findings also inform implications for teams and, ultimately, for organisations and future research.

发表机构

• Mid Sweden University（瑞典中部大学）
• Chalmers University of Technology（查尔姆斯理工大学）
• University of Gothenburg（哥德堡大学）

机构由 AI 辅助整理，请以论文原文为准。