与AI共事：人机协作的设计框架
Working with AI: A Design Framework for Human-AI Collaboration
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中文总结 AI 辅助
针对人机协作设计问题，提出一个涵盖人、AI系统、任务、组织和社会的实用框架，并通过协作机器人装配用例展示其应用，旨在实现有效、以人为中心且负责任的协作。
中文摘要 AI 辅助
人工智能（AI），尤其是生成式AI（GenAI），正日益成为现代工作中越来越重要的组成部分。在工业环境中，AI可以支持决策、自动化常规活动、辅助人类并提高生产力。然而，AI的成功采用不仅取决于技术本身的能力，还取决于人们如何体验它并与之协作。这引出了一个重要问题：应如何设计人机协作，使其对人和组织都能良好运作？本白皮书通过提出一个实用的人机协作设计框架来回答这一问题。该框架考虑了人、AI系统、任务、组织以及更广泛的社会环境。它阐述了有效协作是什么样的、哪些条件会影响协作、应满足哪些要求，以及组织应考虑哪些设计决策。报告还包含一个带协作机器人（cobot）用例的人机协作装配系统，以演示该框架如何在实际中应用。该用例展示了如何将设计要求转化为具体的协作特性，并通过案例研究进行评估。本白皮书旨在为设计有效、以人为中心且负责任的人机协作提供一份清晰实用的指南。
英文摘要
Artificial Intelligence (AI), particularly GenAI, is becoming an increasingly important part of modern work. In industrial settings, AI can support decision-making, automate routine activities, assist humans, and improve productivity. However, successful AI adoption depends on more than what the technology can do. It also depends on how people experience and work with it. This raises an important question: how should human-AI collaboration be designed so that it works well for both people and organisations? This white paper addresses that question by presenting a practical framework for designing human-AI collaboration. The framework considers the human, the AI system, the task, the organisation, and the wider societal environment. It explains what effective collaboration looks like, what conditions influence it, what requirements should be met, and what design decisions organisations should consider. The report also includes a human-AI collaborative assembly system with cobot use case to demonstrate how the framework can be applied in practice. The use case shows how design requirements can be translated into specific collaboration features and evaluated through a case study. The aim of this white paper is to provide a clear and practical guide for designing human-AI collaboration that is effective, human-centred, and responsible.
发表机构
- The University of Auckland（奥克兰大学）
机构由 AI 辅助整理，请以论文原文为准。
