发表机构
Indiana University Bloomington; University of Washington(印第安纳大学布卢明顿分校; 华盛顿大学)
机构由 AI 辅助整理,请以论文原文为准。AI 中文总结
本研究通过预注册实验发现,AI生成的邮件草稿会促使日本和美国参与者改变其文化特有的沟通风格,且文化不匹配时偏移更大,提示AI需适应用户风格以避免覆盖文化规范。
AI 中文摘要
支持邮件撰写的AI助手可能会改变文化沟通规范,例如美国等低语境文化中典型的直接性,与日本等高语境文化中核心的间接性和情境敏感性。然而,人们在多大程度上采纳和编辑与其文化沟通规范不一致的AI草稿,目前仍不得而知。我们通过一项预注册的受试者内实验来解决这一问题,在该实验中,日本和美国参与者分别用母语撰写工作邮件,条件包括无AI、使用低语境AI和使用高语境AI。我们发现,日本参与者撰写的邮件显著包含更多高语境标记(礼貌、道歉),而美国参与者则较少。但AI草稿使参与者的邮件风格向草稿风格偏移,且当草稿与文化不匹配时偏移更大:日本参与者在低语境草稿下偏移最大,美国参与者在高语境草稿下偏移最大。这些发现表明,除非AI草稿适应使用者的沟通风格,否则它们有可能覆盖文化沟通规范。
英文摘要
AI assistants that support email composition may shift cultural communication norms, such as the directness typical of low-context cultures like the US versus the indirectness and contextual sensitivity central to high-context cultures like Japan. Yet it remains unknown to what extent people adopt and edit AI drafts inconsistent with their cultural communication norms. We address this through a preregistered within-subject experiment in which Japanese and American participants wrote workplace emails in their native language without AI, with a low-context AI, and with a high-context AI. We found that Japanese participants wrote emails with significantly more high-context markers (politeness, apologies) than Americans. But AI drafts shifted participants' emails toward the draft's style, with larger shifts when the draft was culturally misaligned: Japanese drifted most under low-context drafts, Americans most under high-context drafts. These findings suggest AI drafts risk overwriting cultural communication norms unless they adapt to users' communication styles.