发表机构
Georgia Institute of Technology（佐治亚理工学院）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过访谈和调查50名美国选举官员，发现选举技术设计缺陷及资金、技术支持不足导致操作错误，威胁官员安全与民主信任，呼吁人机交互研究改进技术可用性。
AI 中文摘要
本文探讨了美国选举官员所依赖的技术如何同时也给他们的工作带来挑战。每次选举中，误导性叙述都源于使用选举技术时发生的错误，这些错误威胁到选举官员的安全，并削弱人们对选举的信任。我们试图直接从工作者的视角来理解这些挑战的影响。本文呈现了一项定性分析，结合了对来自20个州的共50名选举官员的访谈和调查数据。我们的研究结果表明，设计是使用选举技术时出错的一个重要因素，但其他障碍，如缺乏资金和技术支持，也给运营带来了压力。我们展示了选举技术设计如何导致对选举官员的伤害，并将这些伤害与其对民主的负面影响联系起来。我们的工作强调了人机交互领域的研究人员在通过致力于提高选举技术的可用性来支持美国选举官员——以及民主——方面的潜力。
英文摘要
This paper explores how the technologies U.S. election officials depend on also challenge their work. Every election, misleading narratives stem from errors that occur while using election technology, threatening election official safety and eroding faith in elections. We seek to understand the impact of these challenges directly from worker perspectives. This paper presents a qualitative analysis using combined interview and survey data from a total of 50 election officials representing 20 states. Our findings present design as a substantial factor in mistakes when using election technology, but other obstacles, like lack of funding and technical support, also strain operations. We show how election technology design can lead to harms for election officials and connect those harms to their negative effects on democracy. Our work emphasizes the potential for researchers in human-centered computing to support U.S. election officials-and democracy-by working towards better usability across election technologies.
