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Behavior2Value:从电商行为中衡量消费者价值的基准与增强方法

Behavior2Value: Benchmarking and Empowering LLMs for Consumer Value Measurement from E-commerce Behaviors

Peixuan Hou, Bin Chen, Li He, Jian Xu, Bo Zheng, Xiuli Ma, Guojie Song

arXiv 2609.18203首次发表:更新:

发表机构

Peking University; Alibaba Group(北京大学; 阿里巴巴集团)

机构由 AI 辅助整理,请以论文原文为准。

AI 中文总结

本文提出行为到价值(B2V)任务及首个基准B2V-Bench,并构建B2V-Verifier模型,从电商行为轨迹中识别消费者价值观,多标签分类性能提升34%。

AI 中文摘要

人类价值观是塑造人类行为的深层动机取向。在电子商务中,它们揭示了用户购买决策背后的稳定驱动因素。与短期兴趣相比,消费者价值观更能解释用户在购买前如何评估产品。然而,消费者价值观通常隐含在复杂且碎片化的行为轨迹中,导致从电商行为中进行价值衡量在很大程度上尚未被充分探索。为此,我们提出了行为到价值(B2V)任务,旨在从电商行为轨迹中识别消费者价值观。围绕这一任务,我们首先构建了电商消费价值分类体系(ECVT),并基于匿名淘宝行为日志引入了B2V-Bench,这是首个B2V数据集和基准。B2V-Bench包含真实世界的购买决策片段,涵盖25种购买行为类型,以及每个片段中体现的相应消费者价值取向。为了提高消费者价值衡量的准确性,我们进一步提出了B2V-Verifier,一种基于价值验证调优的行为到价值衡量模型,该模型学习评估行为是否为每个价值推断提供充分证据。实验表明,B2V-Verifier优于强大的LLM基线,在多标签分类上提升了34%。数据集和代码将在录用后公开发布。

英文摘要

Human values are deep motivational orientations that shape human behaviors. In e-commerce, they reveal the stable drivers behind users' purchase decisions. Compared with short-term interests, consumer values better explain how users evaluate products before purchase. However, consumer values are often implicit in complex and fragmented behavioral trajectories, leaving value measurement from e-commerce behaviors largely underexplored. To this end, we propose the Behavior-to-Value (B2V) task, which aims to identify consumer values from e-commerce behavioral trajectories. Centered on this task, we first construct the E-commerce Consumption Value Taxonomy (ECVT) and introduce B2V-Bench, the first B2V dataset and benchmark, based on anonymized Taobao behavioral logs. B2V-Bench consists of real-world purchase decision episodes, covering 25 types of purchase behaviors, along with corresponding consumer value orientations manifested in each episode. To improve consumer value measurement accuracy, we further present B2V-Verifier, a behavior-to-value measurement model based on Value Verification Tuning, which learns to assess whether behaviors provide sufficient evidence for each value inference. Experiments show that B2V-Verifier outperforms strong LLM baselines, improving multi-label classification by 34\%. The dataset and code will be publicly released upon acceptance.

论文原文

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