发表机构
University of Texas at San Antonio（德克萨斯大学圣安东尼奥分校）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过访谈19名盲人与低视力用户，探讨生成式AI作为沟通中介在替代人际帮助时的成功与失败，并提出支持用户独立性的设计与政策建议。
AI 中文摘要
生成式人工智能（GenAI）工具正日益融入盲人与低视力（BLV）人群的沟通方式中，不仅涉及与数字信息的交互，还包括与物理世界及其他人的交流。诸如ChatGPT、Google Gemini、Be My AI和Seeing AI等工具将视觉和文本内容转换为可访问的形式，并开始替代人际求助，例如请家人阅读标签或描述场景。基于对19名BLV参与者的半结构化访谈，我们将GenAI视为一种沟通中介，考察其作为阅读、描述甚至向他人求助的替代方案时，如何成功或失败。我们还调查了当这些工具承担该角色时，BLV用户获得了什么以及面临哪些风险。最后，我们提出了针对GenAI系统的设计与政策启示，这些系统应诚实传达不确定性、保护信息，并支持BLV用户的独立性，而非不安全地替代这种独立性。
英文摘要
Generative AI (GenAI) tools are increasingly woven into how blind and low-vision (BLV) people communicate, not only with digital information, but with the physical world and with other people. Tools such as ChatGPT, Google Gemini, Be My AI, and Seeing AI translate visual and textual content into accessible form, and are beginning to substitute for interpersonal requests for help, such as asking a family member to read a label or describe a scene. Drawing on semi-structured interviews with 19 BLV participants, we examine GenAI as a communication intermediary and how it succeeds and fails as an alternative for reading, describing, and even asking another person for help. We also investigated what BLV users gain and risk when these tools take over that role. We conclude with design and policy implications for GenAI systems that communicate uncertainty honestly, protect information, and support BLV users' independence rather than substitute for it unsafely.
CommentsProceedings of the CSCW 2026 Workshop on Broader Impacts of GenAI in Communication:Building Agendas for Research, Design, and Policymaking, October 10-14, 2026, Salt Lake City, Utah, USA
Journal refProceedings of the CSCW 2026 Workshop on Broader Impacts of GenAI in Communication:Building Agendas for Research, Design, and Policymaking
