发表机构
Human-Computer Interaction Institute, Carnegie Mellon University; University of Chicago; Oxford Internet Institute, University of Oxford（卡内基梅隆大学人机交互研究所; 芝加哥大学; 牛津大学牛津互联网研究所）
机构由 AI 辅助整理，请以论文原文为准。AI 中文总结
本研究通过分析Reddit帖子和用户访谈，提出AI成瘾性亲密概念，揭示用户难以离开AI伴侣的递归脱离轨迹，并为负责任的退出机制提供设计启示。
AI 中文摘要
AI聊天机器人越来越多地被用作情感支持来源，无论是在专门的伴侣应用还是通用助手中，但关于用户试图离开时会发生什么，我们知之甚少。我们将对Reddit上关于戒除或减少使用的帖子（N=2,782）的内容分析与对发现离开困难的用户的访谈（N=16）相结合，表明脱离有时不是一个单一的决定，而是一个递归的轨迹：触发因素促使用户质疑关系，离开的尝试与障碍相冲突，一些用户在戒除和回归之间循环。我们提出了AI的成瘾性亲密这一概念，这是一种配置，其中使伴侣具有情感价值的品质与使用户更难限制使用和离开的品质相同，因此亲密和脱离风险不能被视为独立的设计问题。最后，我们提出了负责任地退出（offboarding）的设计启示。
英文摘要
AI chatbots are increasingly used as sources of emotional support, on dedicated companion apps and general-purpose assistants alike, yet little is known about what happens when users try to leave. Combining a content analysis of Reddit posts about quitting or reducing use (N=2,782) with interviews with users who found leaving difficult (N=16), we show that disengagement sometimes is not a single decision but a recursive trajectory: triggers prompt users to question the relationship, attempts to leave collide with barriers, and some users cycle through quitting and returning. We propose the notion of the addictive intimacy of AI, a configuration in which the qualities that make a companion emotionally valuable are the same ones that make it harder for users to limit their use and leave, so that intimacy and disengagement risk cannot be treated as independent design problems. We close with design implications for responsible offboarding.
Comments19 pages
