能力线索能传播多远？平台嵌入式AI助手中的拟人化与差异化信任
How Far Do Capability Cues Travel? Anthropomorphism and Differentiated Trust in a Platform-Embedded AI Assistant
查看机构详情
- Lehigh University（利哈伊大学）
机构由 AI 辅助整理，请以论文原文为准。
浏览论文内容
中文总结 AI 辅助
本研究通过随机实验发现，AI助手展示的功能数量影响感知多功能性，但不直接改变信任；感知智能在功能感知与拟人化及差异化信任维度间起中介作用。
中文摘要 AI 辅助
可见的AI能力并不必然转化为更广泛的信任判断。在一项针对270名美国Reddit用户的随机2×2实验中，一个嵌入式助手展示了一项或三项功能，并附带或不附带简短的理由说明。展示三项功能提高了感知的多功能性；在六个结果指标中，没有其他随机主效应在校正后仍然显著。理由说明的可用性并未可靠地提高感知智能。探索性分析表明，在客观AI素养较高的用户中，功能展示的接受度更强。在同时测量的判断中，感知的多功能性与感知智能相关，而感知智能又与拟人化及所有三个信任维度相关。在控制感知智能后，拟人化与善意正相关，但与诚信或能力的关系并不可靠。这些发现将界面效应与用户感知之间的关系区分开来，并说明了为何应分别评估能力、诚信和善意。
英文摘要
Visible AI capabilities need not translate into broader judgments of trustworthiness. In a randomized 2 x 2 experiment with 270 U.S.-based Reddit users, an embedded assistant displayed one or three functions, with or without a brief rationale. Displaying three functions increased perceived multifunctionality; no other randomized main effect survived correction across the six outcomes. Rationale availability did not reliably increase perceived intelligence. Exploratory analysis indicated stronger uptake of the functional display at higher objective AI literacy. Among concurrently measured judgments, perceived multifunctionality was associated with perceived intelligence, which was associated with anthropomorphism and all three trust dimensions. After accounting for perceived intelligence, anthropomorphism was positively associated with benevolence, but not reliably with integrity or ability. These findings separate interface effects from relationships among users' perceptions and show why ability, integrity, and benevolence should be evaluated separately.
